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Yyyyyy x. yyyyyy

955 Westchester Avenue Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx abc@xyz.com

 

  • Dynamic Leader who offers a background in Multi-Project Management, Team Building / Training, Strategic Analysis / Planning, Trends Tracking, and Customer Needs Analysis / Assessment; contributes talent in Customer Relationship Management, Escalation Management, Process Optimization, Policy / Procedure Development, and Regulatory Compliance; and exhibits a proven ability to see the big picture at all times in evolving markets.
  • Visionary Professional who can rise above challenges to increase revenue, streamline processes, improve efficiencies, and drive winning outcomes while designing procedures to enhance customer satisfaction ratings.
  • Excellent Communicator who builds and sustains synergistic relationships with executive decision-makers, senior-level management, business / operational professionals, and clients / customers; who excels in both autonomous and collaborative work environments; and who leads staff by example and with integrity.

 

Professional Synopsis

 

AT&T 1998 Present

 

Professional Client Business Project Manager (2014 Present)

  Capitalize on the opportunity to lead forward-thinking project management initiatives, including serving as a subject matter expert for AT&T Switched Ethernet Services to support top-performing project management teams.

 

  Expertly implemented network contracts for Sprint, Verizon Business, and smaller Telecom resellers.

 

Executive Escalation Manager (2010 2014)

  Strategically steered up-escalations management for all products within a 22-state footprint, including serving as a single point-of-contact for customers as a surrogate for the company s three top-ranking Assistant Vice Presidents.

  Utilized comprehensive data gathered from executive escalations to determine common root causes driving escalations, and brainstormed with partner organizations for creative solutions to solve multifaceted challenges.

 

  Drove customer satisfaction via partnerships with multiple networks and organizations.

  Improved knowledge of processes, products, and services to identify areas for improvement.

  Reduced cycle time for delivery of service with a positive impact to boost Early Revenue Realization.

  Consistently streamlined and maintained consistency across all ASC and BUPM ordering teams / centers.

 

Senior Project Manager Optical Networks (2002 2010)

  Utilized broad scope of industry knowledge toward leading project management initiatives for Fortune 500 companies with multimillion-dollar contracts, including cost-effectively ordering, developing, and executing implementation plans used in the installation of complex networks while serving as customers point-of contact.

  Collaborated with Methods & Procedures teams to develop process guidelines, and trained customers on ordering.

  Mentored and managed a solutions-focused team of 8 project managers and staff across multiple organizations while collaborating with professionals to develop project risk, schedules, and project plans to support wholesale customers.

  Demonstrated sharp investigative proficiencies toward completing gap analysis and developing processes to fix gaps.

 

  Project-managed 6,000+ orders for complex DS3, OCx, Optical Mesh, and Ethernet Private Line Service.

  Developed and delivered training packages for order implementation and tracking of DS3, OCx, and OMS.

  Performed as Service Delivery / Ordering SME for DS3, OCx, Optical Mesh, and Ethernet Private Line Service.

  Established process tools and guidelines for OCx ordering and implementation for a Project Management team.

 

Project Manager Data Services (1998 2002)

  Led targeted decision-making across results-focused project management initiatives, including serving as a single point-of-contact for wholesale customers on complex project implementations for local and long haul projects.

  Directed cross-functional teams across multiple organizations, including cohesively implementing projects, estimating risks, providing schedules, meeting deliverables, and ensuring a positive customer experience.

 

  Recognized as charge area manager to support a team of 8 project managers.

  Developed project risk, schedules, and project plans to support wholesale customers.

  Proactively trained customers on how to issue orders and worked with account teams on processes.

  Developed and delivered training packages for order implementation / tracking of T1, Fractional T1, and DS3.

 

Professional Development

 

Six Sigma Green Belt Six Sigma Yellow Belt Six Sigma White Belt

Yyyyyy x. yyyyyy

955 Westchester Avenue Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx abc@xyz.com

 

 

 

 

 

Date

 

Hiring Agent Name

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.

 

I am excited to build a rewarding career with your company, and can offer cross-functional experience in Multi-Project Management, Team Building / Training, Strategic Analysis / Planning, Trends Tracking, and Customer Needs Analysis / Assessment. I am also well-versed in Customer Relationship Management, Escalation Management, Process Optimization, Policy / Procedure Development, and Regulatory Compliance, among other areas. To complement my background, please note that I completed training as a Six Sigma Green Belt, Yellow Belt, and White Belt.

 

Currently, as a Professional Client Business Project Manager for AT&T, I successfully lead forward-thinking project management initiatives, including serving as a subject matter expert for AT&T Switched Ethernet Services to support top-performing project management teams. Prior to this, as an Executive Escalation Manager, I directed solutions-focused escalations management for all products within a 22-state footprint, including serving as a single point-of-contact for customers as a surrogate for the company s three top-ranking Assistant Vice Presidents. Furthermore, I facilitated data gathering initiatives from executive escalations to determine common root causes driving escalations, and brainstormed with partner organizations for creative solutions to solve multifaceted challenges.

 

A sampling of my achievements in these most recent two roles include:

 

  Driving customer satisfaction via partnerships with multiple networks and organizations.

  Improving knowledge of process, products, and services to identify areas for improvement.

  Reducing cycle time for delivery of service with a positive impact to boost Early Revenue Realization.

  Expertly implementing network contracts for Sprint, Verizon Business, and smaller Telecom resellers.

  Consistently streamlining and maintaining consistency across all ASC and BUPM ordering teams / centers.

 

[ Suggestion! Address Here Any Skills / Qualifications / Achievements Relevant to the Job Posting ]. As this is just an example of my abilities, please kindly refer to my enclosed resume for additional experience.

 

I look forward to hearing from you, and thank you in advance for your careful consideration.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy

 

 

 

 

 

 

 

 

Yyyyyy x. yyyyyy

955 Westchester Avenue Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx abc@xyz.com

 

 

 

 

 

 

 

 

 

Date

 

Hiring Agent Name

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I would like to thank you for providing me with the opportunity to interview for the [ Insert Job Title of Position You Interviewed For ] position currently available within your company. Having gained a deeper insight into the job requirements, I am confident that you will find me to be an incredible asset toward achieving your goals.

 

As previously discussed, I am a performance-driven leader who offers experience in Multi-Project Management, Team Building / Training, Strategic Analysis / Planning, Trends Tracking, and Customer Needs Analysis / Assessment, and can demonstrate talent in Customer Relationship Management, Escalation Management, Process Optimization, Policy / Procedure Development, and Regulatory Compliance. Please recall that I attained Six Sigma Green Belt, Yellow Belt, and White Belt certifications.

 

Throughout my career, I have excelled in progressive client business management, escalation management, and project management roles for high-profile AT&T where I successfully led multimillion-dollar projects; trained, mentored, and managed top-performing teams; assessed risk and initiated process improvements; and enhanced efficiencies by driving best practices and continually delivering world-class customer service within highly competitive markets. [ Suggestion! Address Here Any Relevant Skills / Qualifications / Achievements Discussed During Your Interview ] For the sum of these reasons, I am confident that I can attain success in a rewarding [ Insert Job Title ] role within your company.

 

Should you have any additional questions, please feel free to contact me at your earliest convenience. I would like to extend my thanks once again for the enlightening interview, and look forward to a positive response from you.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy

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