Seasoned administrative/operations leader with a strong background managing daily logistics.

  Outstanding account management and customer service skills, consistently exceeding performance goals.

  Stellar listening, verbal communication and interpersonal skills to gain the trust of key stakeholders such as clients, colleagues and vendors.

  Proactively identified and resolved problems in real time in order to implement favorable solutions.

  Outstanding time management, attention to detail and organizational skills to juggle multiple priorities.

Integrated Service Management (formerly, Service Force USA) Sterling, VA 2008-Present

Account Manager, Facility Maintenance & Assistant to the CEO

  Showcase strong management, administrative and operations skills in a fast-paced environment.

  Communicate effectively with customers, colleagues and vendors, including processing customer requests.

  Demonstrate solid writing skills to draft and submit proposals for customer approval.

  Maintain diplomacy and tact to identify and resolve problems and implement solutions.

  Dispatch vendors to perform maintenance services such as plumbing, electrical and locksmith duties.

  Schedule all HVAC and pest control recurring service throughout California, Nevada, Arizona and Texas.

  Display strong time management, attention to detail and organizational skills to keep accurate records.

  Verify vendor and technician invoices and make payments according to company policies and procedures.

  Analyze and process new hire documentation in an accurate, timely and efficient manner.

  Process unemployment claims, and participate in telephone hearings for disputed or contested claims.

  Provided valuable, hands-on assistance to the Owner/CEO, including handling financial transactions.

The Home Depot, At Home Services Taylor, MI 2007-2008

Project Coordinator

  Earned the Regional Project Coordinator Award for exceptional performance.

  Built and maintained positive communications with customers and contractors.

  Coordinated and scheduled installations with contractors to complete projects for customers such as improvements to the roof or gutters at their residence.

  Managed purchase orders for all installations, as well as shipping and receiving functions.

  Oversaw the scheduling of returns, including reconciliation of warehouse inventory.

  Processed accounts receivable and collections in an accurate, timely and efficient manner.