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Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ firstname.lastname@example.org
Hospitality Operations Management ￨ Team Building ￨ Training / Development ￨ Policy / Procedure Development
Key Facilities Management ￨ Human Resources ￨ Quality Assurance ￨ Safety / Security ￨ Disaster Planning ￨ OSHA
Sales ￨ New Business Development ￨ Multimillion-Dollar Budgets ￨ Profit / Loss ￨ Financial Reporting ￨ Payroll
Strategic Analysis / Planning ￨ Trends Tracking ￨ Multi-Program Development ￨ Inventory Control ￨ Purchasing
Highly Accomplished Hospitality Leader who makes sound decisions to rexxxxxxect positively on multi-site hotel / resort operations in alignment with a company s vision, value, and goals. Top Performer who offers solutions-centric critical thinking for insightful, change-oriented results among high-profile Vacation Village Resorts, Marriott, and Holiday Inn (IHG) employers. Visionary Professional who rises above challenges to improve the bottom line and achieve winning outcomes, including quickly adapting to evolving marketplace scenarios within a competitive tourism industry. Excellent Communicator who develops synergistic relationships with executives, guests, and industry peers, and who leads staff by example and with ethics and integrity to maximize success.
Career Highlights Include:
Continually exceeding budgetary projections in ADR, RevPAR, revenue, and occupancy.
Consistently performing Above Average on franchise QA evaluations and tourism visits.
Creating quarterly and annual refresher training programs to maximize staff performance.
Developing a preventative maintenance program / manual compliant with franchise standards.
Writing hotel-wide Safety & Emergency Response Manual with Fire, Hurricane, and Xxxxxxood Plans.
Creating a dynamic Manager-in-Training program to enhance the development of future leaders.
Successfully developing three different progressive training programs structured to property-specific needs, and basing each program on a management model focused on properties outcomes and results.
Resort Manager (2017 Present)
2,800-Room Timeshare / Hotel Resort
Capitalize on the opportunity to lead forward-thinking hospitality operations for this 2,800-room timeshare / hotel resort, including recruiting, training, mentoring, and managing a top-performing team of 850 employees while managing a $46-million annual homeowner association budget to meet or exceed hospitality objectives.
Achieve the highest RCI rating of Gold Crown for the last 12 consecutive years.
Successfully maintain 87% annual guest occupancy due to performance excellence.
Assistant Resort Manager (2006 2017)
2,800-Room Timeshare / Hotel Resort
Strategically steered daily operations of this timeshare / hotel resort, including driving initiatives to exceed profit objectives within the competitive Central Xxxxxx hospitality market. Recruited, trained, mentored, and managed front office and reservations operations, as well as 550+ back of house employees (i.e. housekeeping, maintenance). Designed, developed, and implemented an innovative hospitality program / culture to identify the resort and brand for all new and / or existing employees. Created a solutions-oriented maintenance program to ensure resort-wide units were inspected every 30 days and guarantee quality units for guests.
Led resort to maintain 87% annual guest occupancy.
Developed a Hotel Safety & Emergency Response Manual.
Successfully created training modules and instructed all resort staff.
Created a new Manager-in-Training Program to promote in-house professional growth.
Yyyyyy x. yyyyyy
Page Two ￨ (xxx-xxx-xxxx ￨ email@example.com
300-Room Full-Service Corporate / Leisure Hotel
Spearheaded results-centric hospitality operations across this full-service hotel and suites to consistently achieve excellent brand ratings, including contributing sharp analytical abilities toward judiciously managing an $8-million budget. Recruited, trained, and managed 330 employees, including all food and beverage and casino staff.
Successfully upheld 92% annual guest occupancy levels.
Developed new department-specific training programs for new hires.
Led hospitality training, safety and security, emergency response, and team building initiatives.
General Manager (2001 2002) ￨ Evening Assistant General Manager (2000 2001)
240-Room Courtyard by Marriott Limited Service Corporate Hotel
150-Room Spring Hill Suites by Marriott Limited Service Hotel
Maximized bottom-line performance by strategically directing multi-property hospitality operations and cost-effectively managing a $12-million annual budget, including coordinating strategic recruitment, training / development, and management of 180 guest services-focused employees. Volunteered as Training Manager to comprehensively promote customer service, quality assurance, and employee professional growth programs.
Consistently maintained 89% annual guest occupancy levels.
Maintained excellent customer service ratings for the brand throughout tenure.
Developed a new Preventative Maintenance Program to ensure rooms quality and upkeep.
Recognized for job excellence with rapid promotion to full General Manager role after only one year.
Restaurant Manager-on-Duty ￨ Evening Manager-on-Duty
Evening Front Office Manager ￨ Front Desk Agent (1997 2000)
Played a vital role in driving successful hospitality operations across two hotel operations, including planning and prioritizing workxxxxxxow while supporting teams in attaining daily objectives and delivering excellence in guest services.
Continually built and sustained profit-generating guest relationships to promote repeat business.
Quickly progressed through progressive levels of roles from initial hire as Front Desk Agent in 1997.
Former Member, U.S. Coast Guard (Ret.)
Decorated career included roles as U.S. State Department Liaison, Director of Training, Human Resources Officer, Quality Assurance Training Manager, Recruiter, and Rescue Swimmer, as well as FEMA Volunteer. Skilled in enhancing operational efficiency and improving team productivity. Military details upon request.
Undergraduate Business Management Studies Northeastern University
Xxxxxx Community Association Manager (CMA) License
Numerous Federal Emergency Management Courses & Seminars
Leadership & Management School ￨ Human Resources Seminars & Courses
Microsoft Office (Word, Excel, PowerPoint, Outlook)
Able to Quickly Master Additional Required Software
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