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Yyyyyy x. yyyyyy
xxx-xxx-xxxx ￨ Xxxxxx, XXXXXX xxxxxx ￨ abc@xyz.com
Profile
Offering extensive, progressive Information Systems background, with specialization in Health Care Clinical and Financial applications; track record of delivering dynamic results:
Siemens Award: solution implementations/quality support for external and internal customers
Siemens/Peer Awards: INVISION HHE 25.0 APPLICATION
Awarded for high level of customer satisfaction in delivering technical support issues
Awarded for contribution in the design, development and support for Lotus Notes database
Recognized for sustained outstanding performance in areas of technical competency, customer support and interpersonal communications
Proficient in technical applications project management, implementation and support of mainframe, client/server and web-based systems
Excel in analyzing customer business needs to define, develop and deliver customized, integrated solutions
Broad-scope Technical Skills include: Basic Online Architecture, INVISION Clinical & Financial Management, CICS (Customer Information Control System), PointClickCare, SharePoint, SalesForce, Job Control Language (JCL), VSDM (Siemens SMS Product), Network Support, SalesLogix ISCRM, NetSuite, and Microsoft Office (2003, 2007, 2010, 2016, 365)
Expertise in planning, organizing and steering projects to ensure on-time, on-budget delivery
Strategically build internal and external networks and business xxxxxxrtnerships supporting collaborative results
Motivating, hands-on leader who successfully trains, develops, mentors, directs, and supports high-performance cross-functional teams
Career Track
Senior Systems Applications Analyst 2005-2017
Genesis Healthcare Inc.-Kennett Square, XXXXXX
Expertly collaborated with software vendors and internal customers to achieve critical requirement specifications translating to optimal customer solutions; built solid relationships instrumental to maximizing results
Effectively interfaced with clients and internal staff to deliver prompt resolutions to complex production issues; included addressing escalated customer issues with staff
Successfully supported Clinical, Financial and Intranet applications for multiple nursing homes
Ensured quality of software upgrades and new applications through comprehensive testing; evaluated and documented results and implemented innovative corrective actions
Proficiently implemented existing application changes per senior management directives; additionally worked with security system
Key Project
Conversion/Migration: Instrumental in spearheading successful conversion and migration of data files for newly acquired facilities; successfully liaised between organization, Information Technology Services and supporting application vendor to establish strong interpersonal relationships with all levels of medical center personnel
Xxxxxxge 1 of 2
Yyyyyy x. yyyyyy Xxxxxxge 2 of 2
Senior Systems Analyst, Software Management/Tools & Methodology Group 1997-2005
Siemens Medical Solutions-Malvern, XXXXXX
Launched career with comxxxxxxny in 1989 and progressed to senior leadership role based on track record of dynamic performance
Recognized for expertise in mainframe support for Clinical and Financial INVISION development dexxxxxxrtments; created metrics for development managers, generated monthly quality assurance factor report and mentored developers in creating, implementing and running efficient, high-quality software to maximize customer satisfaction
Project leader on online and batch development, including documentation, testing and full-scope project coordination, along with multiple integrations and system test
Efficiently managed delivery, installation, validation, and rollout of beta versions, releases and enhancements of software; Client Server Coordinator for all updates, releases and security alerts
Presented expert customer and field education and consulting driving ongoing installations and support of new Clinical and Financial applications and enhancements
Steered system performance evaluations for successful new product releases
Actively supported both technical and application issues
Key Projects
INVISION Application: monitored and conducted software
testing to meet customer expectations
Soarian Clinicals: Tested as well as xxxxxxrtnered
with team on project activities, with focus on ADT Unity to Soarian ADT Inbound
and Microbiology interfaces
Clinical and Financial Applications: Consulted on and supported MVS-based product developers using Software Update Tapes/Software Update Process
Education & Professional Development
Extensive ongoing Continuing Education: 16 programs completed to date
Effective Business Writing; Team Leadership; Power of Listening; Effective Communication;
Image and Self Projection
Undergrad Studies, Immaculata College-Malvern, XXXXXX
Undergrad Studies, Delaware County Community College-Media, XXXXXX
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