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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~ abc@xyz.com
Career Profile
Key Contributor & Effective Leader supporting daily operations and strategic functions in fast-paced and high-stress environments within a variety of industries. Experienced in supporting technical support operations within a variety of environments, supervising cross-functional team members, implementing internal data management/analytics strategies, and fostering positive relationships with others. Equipped with a significant ability to leverage skills in project management and to introduce new tools for cost/time savings.
Key Competencies
Business Data Analytics Staff Management Financial Analysis Training/Coaching
Process Improvement User Acceptance Testing Complex Problem Solving Event Management
IT/Technical Support Regulatory Compliance Staffing/Training Requirements Budget Development
Professional Experience
AON-McLagan April 2014-Present
Senior Operations Analyst
Direct day to day operations within a fast-paced environment with a focus on collecting accurate data and generating comprehensive reports for global clients
Generate customized/ad hoc reporting for use by Senior Level Consultants and Relationship Managers which has resulted in improving consulting efficiency
Identify and communicate end-user requirements and potential system enhancements, lead user acceptance testing for various software tools, and train new operations team employees
MMA Creative April 2011-December 2012
Logistics Coordinator
Facilitated several complex operations within an organization which provided creative services to key clients throughout the United States
Acted as the Event Coordinator for both the Sam s Club National BBQ Tour and Gridiron Rivals Tailgate Tour which required superior time management and analytical abilities
Supervised a team approximately 10 Brand Ambassadors, ensured brand values/strategies were consistently followed, and performed event analysis
Blue Cross Blue Shield of South Carolina July 2009-July 2010
IT Support Analyst II
Facilitated IT support logistics which included working closely with software engineering teams, reviewing client objectives/goals, and aligning resources
Reviewed and translated end-user requirements, implemented innovative solutions related to IT support service delivery, and played a lead role in the development of a performance measurement framework and response system
Created a Problem Management Roadmap which facilitated the standardized ITIL process
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0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~ abc@xyz.com
Professional Experience Continued:
Vonage February 2006-July 2009
Billing & Ordering Analyst
Coordinated detailed data analysis functions within the organization with a concentration on business process, ordering, and billing procedures
Created detailed monthly presentations highlighting billing procedures in addition to forecasting monthly budgets valued at over $30 million
Maintained a portfolio of key business clients, reviewed monthly invoices, and identified financial gaps and/or defects within the billing system
Successfully recovered over $150 thousand in overlooked revenue in addition to increasing accountability rates by 25% throughout 4 independent call centers
Technical Skills & Community Involvement
Proficient in: Microsoft Office Suite, SharePoint, Access, SQL, Six Sigma, and ITIL
Volunteer/Mentor, Stamford Public Education Foundation, 2014-Present
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