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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx






Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my qualifications include 9 years of customer service, sales and administrative experience. I have effectively applied my strong interpersonal skills toward building and maintaining positive relationships with customers. To complement this background, I possess strong organizational, leadership and problem solving skills.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.




Yyyyyy x. yyyyyy

Yyyyyy x. yyyyyy, Customer Service Specialist

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx |




  • Self-motivated Professional possessing a strong background in customer service, office management and sales.
  • Skilled in leveraging strong communication skills to rapidly establish rapport and form positive relationships with clients.
  • Experienced in overseeing operations within fast-paced, deadline driven environments.
  • In-depth knowledge of conducting audits,




  Customer Service

  Administrative Functions

  Interpersonal Communication







O'Hare Midway Limousine Service 2017-Present

Reservation Agent

  • Deliver high quality service to customers in a high volume inbound call center environment.
  • Demonstrate excellent interpersonal skills while promptly resolving inquiries.
  • Use strong organizational abilities to accurately book and record reservations.


Crowd Control Warehouse, Rolling Meadows, IL 2008-2017

Office Manager

  • Streamlined existing office operations to significantly increase efficiency within a fast-paced environment.
  • Responsible for managing purchase orders, handling shipments and maintaining proper supply inventory levels.
  • Utilized MS Excel and QuickBooks to perform daily assignments, including payment tracking and invoice management; successfully recorded 5,000+ shipping costs for tax purposes.


Vensi Inc., Buffalo Grove, IL 2010-2011

Office Administrator

  • Completed various office / accounting tasks on-time in a deadline driven environment.
  • Responsible for assisting newly hired employees with benefits administration, processing offer letters and reviewing work visas.


Zales Jewelers, Kildeer, IL 2007-2010

Sales Associate

  • Demonstrated strong customer service skills while consistently achieving sales goals.
  • Quickly established rapport with customers and made knowledge based product recommendations to ensure satisfaction.
  • Performed monthly audits with a 100% accuracy rate.
  • Involved in inventory control and transfers.


GE Money / GE Motor Club, Schaumburg, IL 2008-2004

Marketing Coordinator

  • Assumed key team lead role while managing accounts of high profile clients, including Ferrari, Porsche and AARP.
  • Conducted in-depth training on various issues, including claims management and damaged goods.
  • Performed audits; resolved escalated claim issues and closed 85% of received claims.
  • Promptly resolved inquiries and handled complaints.
  • Collaborated extensively with internal departments to ensure on-time delivery of services.




Bachelor Science in Marketing

Walter E Heller College of Business Administration, Roosevelt University, Chicago, IL


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