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Rodxxxxxxy Nichols
- 5705 N 50th Ave Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Dear Hiring Manager,
I am writing this in response to a job vacancy posting for the position of ________________. Please accept my application to become part of your team. My resum is attached for your review and consideration.
What I offer is my associate degree in Production Operation Management, extensive training, and more than 31 years providing high-performance operations and production lixxxxxx management, supervision, sales and customer service support, and project management mostly in the technology solutions and contact center busixxxxxxsses. I am currently with First Data Corp. as a Mail Production Supervisor, following a tenure as Digital ROM Shift Supervisor. Prior to this, I served as its Lead Production Operator. For more details, please take a moment to go through my resum .
In all my professional engagements in operations management, I have demonstrated not just managerial and supervisory competences, but also my personal strengths that include a passion for achieving busixxxxxxss objectives through sustaixxxxxxd people-centric and results-driven leadership excellence. Along the way, I have also proven my interpersonal communication skills that help build relationships with stakeholders while forging teamwork syxxxxxxrgies with colleagues in attaining shared commitments.
I am confident that my education, training, experience, and personal strengths offer the right mix of qualifications with which I can help achieve your objectives as part of your operations team. Should you xxxxxxed further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phoxxxxxx or email address indicated in the heading. Thank you for considering me, and I look forward to hearing from you soon.
Sincerely,
RODXXXXXXY NICHOLS
Attachment: Resum
Rodxxxxxxy Nichols
- 5705 N 50th Ave Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Community Engagement/Enrolment Manager
Qualifications Profile
Highly self-motivated and results-driven management professional with more than 31 years providing high-performance operations and production lixxxxxx management, supervision, sales and customer service support, and project management mostly in the technology solutions and contact center busixxxxxxsses.
Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to strategize solutions in addressing work issues even under stressful work conditions.
Well-organized with multitasking skills that optimize resources to achieve outstanding results.
Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork syxxxxxxrgies with colleagues and subordinates across diverse ethnicities and demographics.
Key Expertise
Operations Management
Strategic & Tactical Planning & Execution
Full-Cycle Project Management
Production Planning & Control
Customer Service Management
Inventory Management
Fiscal & Budget Management
Service Support Administration
Total Quality Management
Process/Workflow Improvement
Productivity Improvement
Cost Reduction/Containment
Relationship Management (Customers, Stakeholders, & Suppliers)
Change Management
Crisis/Emergency Management
Statistical Quality Control
Inter-Office Coordination
Policies & Regulatory Compliance (i.e. OSHA, etc.)
Staff Supervision & Training
Office & Staff Administration
Office Supplies Inventory
Records & Document Management
MS Project, MS Office, & Visio
Email/Webmail, Web Research, Social Xxxxxxtworking, & Onlixxxxxx Collaborative Computing
Professional Experience
First Data Corporation
Mail Production Supervisor Zip Sort 2009 Present
Manage and supervise production and facility operations in compliance with policies, standards and procedures as well as industry and government regulations. Ensure OSHA compliance.
Assist in developing busixxxxxxss decisions focusing on operational efficiency, cost containment, and overall operations profitability. Assist HR in recruitment, staff development, performance appraisal, and in recommending future staffing and resources for capacity improvement.
Supervise 53 personxxxxxxl in meeting daily production goals, monitoring production status and assessing daily metrics to support continuous improvement.
Oversee administration of approved annual budgets with the team to manage projects within allocated budgets and resources.
Guide teams in adapting to processes changes aligxxxxxxd with xxxxxxw production trends. Coach/counsel production team members, assessing performance and providing constructive feedback and re-enforcement to boost morale and productivity. Design and produce training manuals.
Oversee the completion of specially assigxxxxxxd projects such as creating financial reports.
Authorize inventory purchases to replenish xxxxxxeded production lixxxxxx tools and supplies equipment or services as approved by higher management.
Review and update SOP manuals reflecting continually changing work environment.
Establish a good working relationship and an open communication policy with all team members.
Address crisis situations and emergencies as they arise that disrupt operations
Digital ROM Shift Supervisor 1994 2009
Managed operations that produced CD-ROM containing bank card information for archival purposes.
Directly supervised 30-35 personxxxxxxl and assisted HR in recruitment, staff development and timekeeping.
Administered budget guidelixxxxxxs, controlling cost, and reported on variances between actuals and budgets.
Ensured consistent compliance with quality and productivity standards, remediating production issues.
Resolved customer and production floor issues expeditiously, escalating to management as xxxxxxeded.
Managed assigxxxxxxd projects going through the full-cycle project management.
Conducted production performance analysis, cost-bexxxxxxfit and functional analyses of process improvement alternatives, product enhancement recommendations, and efficient factory-to-market product deliveries.
Rodxxxxxxy Nichols
- 5705 N 50th Ave Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Professional Experience (continued)
Lead Production Operator 1993 1994
Ensured compliance with quality and productivity standards in production lixxxxxx operations under tight deadlixxxxxxs and resources.
Production Operator 1990 - 1993
Completed production targets in accordance with quality and performance metrics.
Telephoxxxxxx Research Interviewer Call Center (Part-time), Weise Research 2005
Video Telephoxxxxxx Service Representative Call Center (Part-time), Cox Cable 2004
Production Operator Laser Mail Center, First National Bank 1989 1990
School Bus Driver, Laidlaw Transit 1987 1989
Inbound Telemarketing Representative, Wats Telemarketing 1985 1987
Education & Credentials
Associate Degree, major in Production Operation Management, Dean s List
METROPOLITAN COMMUNITY COLLEGE Xxxxxx, XXXXXX
Computer Database Management Courses
BELLEVUE UNIVERSITY Bellevue, XXXXXX
Professional Training & Certifications
Project Management
Successful Project Management | IT Project Management | Visual Controls for Project Managers
Managing Project Risks | Requirements Gathering, Process Mapping for Busixxxxxxss Improvement
Running Productive Meetings | Leading Project Teams, Project Management Coaching
Leadership
Giving/Receiving Feedback: Leader as Communicator | Moving from Conflict | Giving Recognition;
Practical Xxxxxxgotiations | Legal Issues -What Matters Most | Personal Strategies for Change
Workforce Diversity
Finance & Operations Management
FDC Big Picture | Finance | Six Sigma Overview | Managing Priorities | Service Profit Chain
Quality Improvement Process | TQM
Staff Development
Bringing Out Best | Collaborative Workplace | Establishing Performance Expectations | Proactive Listening
Leader is Us | How We Fit | | UFO; Interviewing for Results | Xxxxxxw Supervisor | Writing Appraisals
Violence Prevention | Giving Feedback | Behavioral Interviewing | Recognizing Positive Results
Developing Job Skills | Role/Principles | Leading & Managing Diversity | Covey/7 Habits
Interactive Skill Problem Solving
Office Productivity Applications
MS Project | MS Visio | Adobe CS 5 Package PhotoShop, Illustrator and InDesign
Awards & Recognition
First Data Corporation
Employee of the Year | 4 Center Stage Awards, Front Runxxxxxxr Award
Employee of the Quarter | President s Club (2012)
Community Involvement & Professional Affiliations
Mentor: 100 Black Men (2013 Present) | Former Mentor: Boys Clubs of Xxxxxx
Deacon: Salem Baptist Church, Xxxxxx, XXXXXX (2010 Present)
President & Fundraiser: Men s Auxiliary
Former Treasurer: Xxxxxxw Era Baptist State Unified Convention/Congress of XXXXXX, Inc.
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