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Rodxxxxxxy Nichols

- 5705 N 50th Ave Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *





Dear Hiring Manager,



        I am writing this in response to a job vacancy posting for the position of ________________. Please accept my application to become part of your team. My resum is attached for your review and consideration.


What I offer is my associate degree in Production Operation Management, extensive training, and more than 31 years providing high-performance operations and production lixxxxxx management, supervision, sales and customer service support, and project management mostly in the technology solutions and contact center busixxxxxxsses. I am currently with First Data Corp. as a Mail Production Supervisor, following a tenure as Digital ROM Shift Supervisor. Prior to this, I served as its Lead Production Operator. For more details, please take a moment to go through my resum .


In all my professional engagements in operations management, I have demonstrated not just managerial and supervisory competences, but also my personal strengths that include a passion for achieving busixxxxxxss objectives through sustaixxxxxxd people-centric and results-driven leadership excellence. Along the way, I have also proven my interpersonal communication skills that help build relationships with stakeholders while forging teamwork syxxxxxxrgies with colleagues in attaining shared commitments.


I am confident that my education, training, experience, and personal strengths offer the right mix of qualifications with which I can help achieve your objectives as part of your operations team. Should you xxxxxxed further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phoxxxxxx or email address indicated in the heading. Thank you for considering me, and I look forward to hearing from you soon.









Attachment: Resum




Rodxxxxxxy Nichols

- 5705 N 50th Ave Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Community Engagement/Enrolment Manager


Qualifications Profile


    Highly self-motivated and results-driven management professional with more than 31 years providing high-performance operations and production lixxxxxx management, supervision, sales and customer service support, and project management mostly in the technology solutions and contact center busixxxxxxsses.

    Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to strategize solutions in addressing work issues even under stressful work conditions.

    Well-organized with multitasking skills that optimize resources to achieve outstanding results.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork syxxxxxxrgies with colleagues and subordinates across diverse ethnicities and demographics.


Key Expertise

    Operations Management

    Strategic & Tactical Planning & Execution

    Full-Cycle Project Management

    Production Planning & Control

    Customer Service Management

    Inventory Management

    Fiscal & Budget Management

    Service Support Administration

    Total Quality Management

    Process/Workflow Improvement

    Productivity Improvement

    Cost Reduction/Containment

    Relationship Management (Customers, Stakeholders, & Suppliers)

    Change Management

    Crisis/Emergency Management

    Statistical Quality Control

    Inter-Office Coordination

    Policies & Regulatory Compliance (i.e. OSHA, etc.)

    Staff Supervision & Training

    Office & Staff Administration

    Office Supplies Inventory

    Records & Document Management

    MS Project, MS Office, & Visio

    Email/Webmail, Web Research, Social Xxxxxxtworking, & Onlixxxxxx Collaborative Computing


Professional Experience


First Data Corporation

Mail Production Supervisor Zip Sort 2009 Present

    Manage and supervise production and facility operations in compliance with policies, standards and procedures as well as industry and government regulations. Ensure OSHA compliance.

    Assist in developing busixxxxxxss decisions focusing on operational efficiency, cost containment, and overall operations profitability. Assist HR in recruitment, staff development, performance appraisal, and in recommending future staffing and resources for capacity improvement.

    Supervise 53 personxxxxxxl in meeting daily production goals, monitoring production status and assessing daily metrics to support continuous improvement.

    Oversee administration of approved annual budgets with the team to manage projects within allocated budgets and resources.

    Guide teams in adapting to processes changes aligxxxxxxd with xxxxxxw production trends. Coach/counsel production team members, assessing performance and providing constructive feedback and re-enforcement to boost morale and productivity. Design and produce training manuals.

    Oversee the completion of specially assigxxxxxxd projects such as creating financial reports.

    Authorize inventory purchases to replenish xxxxxxeded production lixxxxxx tools and supplies equipment or services as approved by higher management.

    Review and update SOP manuals reflecting continually changing work environment.

    Establish a good working relationship and an open communication policy with all team members.

    Address crisis situations and emergencies as they arise that disrupt operations

Digital ROM Shift Supervisor 1994 2009

    Managed operations that produced CD-ROM containing bank card information for archival purposes.

    Directly supervised 30-35 personxxxxxxl and assisted HR in recruitment, staff development and timekeeping.

    Administered budget guidelixxxxxxs, controlling cost, and reported on variances between actuals and budgets.

    Ensured consistent compliance with quality and productivity standards, remediating production issues.

    Resolved customer and production floor issues expeditiously, escalating to management as xxxxxxeded.

    Managed assigxxxxxxd projects going through the full-cycle project management.

    Conducted production performance analysis, cost-bexxxxxxfit and functional analyses of process improvement alternatives, product enhancement recommendations, and efficient factory-to-market product deliveries.




Rodxxxxxxy Nichols

- 5705 N 50th Ave Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Professional Experience (continued)


Lead Production Operator 1993 1994

    Ensured compliance with quality and productivity standards in production lixxxxxx operations under tight deadlixxxxxxs and resources.

Production Operator 1990 - 1993

    Completed production targets in accordance with quality and performance metrics.


Telephoxxxxxx Research Interviewer Call Center (Part-time), Weise Research 2005

Video Telephoxxxxxx Service Representative Call Center (Part-time), Cox Cable 2004

Production Operator Laser Mail Center, First National Bank 1989 1990

School Bus Driver, Laidlaw Transit 1987 1989

Inbound Telemarketing Representative, Wats Telemarketing 1985 1987


Education & Credentials


    Associate Degree, major in Production Operation Management, Dean s List


    Computer Database Management Courses



Professional Training & Certifications

    Project Management

Successful Project Management | IT Project Management | Visual Controls for Project Managers

Managing Project Risks | Requirements Gathering, Process Mapping for Busixxxxxxss Improvement

Running Productive Meetings | Leading Project Teams, Project Management Coaching


Giving/Receiving Feedback: Leader as Communicator | Moving from Conflict | Giving Recognition;

Practical Xxxxxxgotiations | Legal Issues -What Matters Most | Personal Strategies for Change

Workforce Diversity

    Finance & Operations Management

FDC Big Picture | Finance | Six Sigma Overview | Managing Priorities | Service Profit Chain

Quality Improvement Process | TQM

    Staff Development

Bringing Out Best | Collaborative Workplace | Establishing Performance Expectations | Proactive Listening

Leader is Us | How We Fit | | UFO; Interviewing for Results | Xxxxxxw Supervisor | Writing Appraisals

Violence Prevention | Giving Feedback | Behavioral Interviewing | Recognizing Positive Results

Developing Job Skills | Role/Principles | Leading & Managing Diversity | Covey/7 Habits

Interactive Skill Problem Solving

    Office Productivity Applications

MS Project | MS Visio | Adobe CS 5 Package PhotoShop, Illustrator and InDesign


Awards & Recognition

First Data Corporation

    Employee of the Year | 4 Center Stage Awards, Front Runxxxxxxr Award

    Employee of the Quarter | President s Club (2012)


Community Involvement & Professional Affiliations

    Mentor: 100 Black Men (2013 Present) | Former Mentor: Boys Clubs of Xxxxxx

    Deacon: Salem Baptist Church, Xxxxxx, XXXXXX (2010 Present)

    President & Fundraiser: Men s Auxiliary

    Former Treasurer: Xxxxxxw Era Baptist State Unified Convention/Congress of XXXXXX, Inc.

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