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Dynamic Delivery / Operations Executive Committed to Optimizing Organizational Processes, Measurement Systems,
and Complex Infrastructures to Maximize Results in Consumer Finance, Mortgage, and Business Services Operations
IT Operations Leadership ￨ Financial Services ￨ Enterprise Data Services ￨ Program Management
Multi-Project Management ￨ Best Practices ￨ Project Risk / Scope ￨ Team Building / Training
Advanced Analytics ￨ Project Delivery ￨ Trends Tracking ￨ Quality Assurance / Control
Process Re-Engineering ￨ Business / Technology Implementation ￨ Data Governance
Vendor Negotiations ￨ Resource Allocation ￨ Process / Productivity Optimization
Highly Accomplished Executive who makes sound decisions to reflect positively on multi-site IT operations to promote growth-focused Financial Services initiatives and seamlessly align with a comxxxxxxny s strategic vision, value, and goals. Out-of-the-Box Thinker who offers solutions-centric critical thinking for insightful, change-oriented results while contributing cutting-edge technical skills and up-to-date trends awareness. Top-Performing Thought Leader who rises above IT / business challenges to improve the bottom line and attain winning outcomes, including quickly adapting to evolving marketplace scenarios. Excellent Communicator who develops synergistic relationships with decision-makers, business / IT peers, stakeholders, and clients, and who leads peers by example and with ethics and integrity.
Master s Degree in Project Management Boston University
Bachelor of Science Degree Osmania University
Project Management Institute Agile Certified Professional (No. xxxxxx67 ￨ Since 2014)
Project Management Institute Project Management Professional (No. 1511402 ￨ Since 2012)
Certified Scrum Master (No. 155082 ￨ Since 2011) ￨ Six Sigma Green Belt (No. 103241 ￨ Since 2012)
Member, Project Management Institute(PMI)
Member, National Association of Professional Women (NAPW)
IBM (2012 2018)
Delivery Program Executive
Capitalized on the opportunity to direct complex, forward-thinking predictive and advanced analytic projects, including managing C2020 Midwest Center set-up activities and leading the program to stand up three environments (i.e. analytical, development / collaborative, and provisional). Expertly supported differentiated advanced analytics solutions while fostering collaboration, innovation, and delivery by bringing together business, technical, and academic communities. Managed a large-scale Fannie Mae Enterprise Data Services Program and was tasked with owning service delivery to contract performance standards and commitments and building xxxxxxrtnerships with project office, clients, internal IBM IT / business delivery, and third-xxxxxxrty IT delivery organizations. Led program management functions, including integrating and managing Fannie Mae PMO processes to improve consistency and efficiency of IBM s program delivery that served FHFA requests.
Promoted effectiveness of critical Enterprise Data Services IT projects.
Continually defined dynamic business strategies and organizational policies.
Improved efficiencies by enabling coordination of multiple major projects and initiatives.
Ventech Solutions (2012)
Global Delivery Manager
Strategically steered prexxxxxxration, coordination, and development of responses for Request for Proposals (RFPs) that detailed all Public Health, Dexxxxxxrtment of Commerce, and State of Xxxxxx requirements. Led Ventech s globally based projects and / or activities utilizing a structured project management methodology, including planning and prioritizing staff assignments. Served as a go-to senior escalation point for prompt incident and problem management processes for external projects.
Successfully facilitated comprehensive project kick off sessions at specific client sites.
Served as a leader in facilitating responses from RFP response team assembled for each project.
Delivered significant contributions in winning RFP contract with Xxxxxx Dexxxxxxrtment of Commerce (ODOC).
Yyyyyy x. yyyyyy ￨ Xxxxxxge Two ￨ (xxx-xxx-xxxx
Information Control Corporation (2011 2012)
Release Manager ￨ Scrum Master
Utilized broad scope of industry knowledge toward managing multiple ETL projects and xxxxxxrticixxxxxxting in the full project lifecycle to facilitate successful planning, execution, and delivery of key projects for IBM and Huntington clients, including directing skills enhancement efforts of Business System Analysts, Designers, and Developers to adopt processes based on Agile / Scrum development techniques. Identified data model discrexxxxxxncies and worked with IBM technical team on resolution processes, along with ensuring Scrum process was used as intended and enforced rules to deliver the sprint goal. Confirmed HNB requirements for physical data model and ETL transformation mapping that encomxxxxxxssed inbound and outbound files, as well as FTP file transmission process within the ICC solution. Prexxxxxxred and managed scope statement, project plan, communication plan, and issue / change logs. Delivered change and configuration management for quality assurance and other pre-production environments, as well as release services for traditional SDLC Waterfall and Agile Scrum.
Interfaced with IBM to collect PMIS functional and transformation mapping requirements.
Successfully managed three Scrum teams to ensure code delivery and applicable work products.
Demonstrated talent with the use of story cards to estimate, prioritize, and plan all Agile projects.
JPMorgan Chase Retail Lending (2006 2011)
DataWarehouse Project Manager ￨ PMO Project Manager
Drove results-centric design / requirements sessions for market event(s) for this $3.5-billion mortgage conversion program, including recruiting, training, mentoring, and managing a top-performing technical team tasked with achieving core project objectives. Effectively worked with diverse source systems to define selection criteria and fields for three heritages (i.e. h-Chase, h-WaMu, and h-EMC). Delivered Data Governance / Personal Information (PI) and Enhancement projects that enforced data access regulation on both Business / Non-Business owned schemas. Ensured continuous alignment of PMO program scope with strategic business objectives, and delivered valuable recommendations to modify program and enhance business results. Mentored and managed 10 PMs across multiple LOBs, including prioritizing and monitoring project efforts and advising team of issues due to resource availability. Developed and managed WBS, budget, resource plan, scheduling, and work plans using Clarity Open Workbench and Microsoft Project. Documented INFO1 data transmission and reconciliation specifications to submit EPM Data Exchange for automatic file downloads.
Successfully led internal, D-Comm, and Technology upgrade projects.
Proactively coordinated with PMO on daily health checks and SIT testing efforts.
Led process for post-production support procedures between INFO1 and Default Services.
Recognized as a valuable primary resource in resolving data feed issues on INFO1 production servers.
Hosted conference calls with EPM Exchange group for actual file ETA, data frequency, and downloads.
Managed a 5-member high-quality team outsourced to TCS to deliver initiatives on-time and within budget.
American Express (2001 2006)
Product Manager (2004 2006)
Maximized quality-oriented product management success by consistently analyzing and evaluating progress due to changing deliverables to ensure the projects remained on track and within budget. Directed solutions-focused project team meetings, status reports, resource management, and project plan updates. Served as an active contributor to the Program Management Office (PMO) methodology inclusive of wide-ranging issues and change management, communication and risk management, project tracking, and internal / external client reporting.
Continually managed risks and issues, including developing mitigation plans.
Interfaced among GDS across the U.S., EMEA, LAC, and Canadian global markets.
Project Manager (2001 2004)
Played a vital role in ensuring seamless operations of Eagle XXXXXXCE web-based investment portfolio management system designed to consolidate data from in-house proprietary and externally developed systems. Collaborated with Change Management Teams (Communication, Training, and Organizational Readiness) to proactively meet technical project needs.
Interfaced among AMEX Stratus and Sterling Hosts to submit Enhanced Data and Line Item data.
Developed new SOPs for Servicing to support merchants and address product issues with workarounds.
Led strategic Bankcard Certification meetings while contributing to the specifications delta and the certification completion that encomxxxxxxssed key FDMS, PTI, VITAL, GLOBALXXXXXXY, and LYNK processors.
Business Analyst Chase Manhattan Bank 1999 2001
Programmer ￨ Analyst Soft Infosys 1996 1999
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