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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Experienced operations and administrative professional with several years of experience within high-stress environments within various industries with a keen ability to effectively lead others and successfully manage complex administrative issues. Experienced in managing export shipping logistics, providing training to team members, reconciling accounts, and compiling financial data. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in fostering positive relationships with co-workers, vendors, customers, and members of management.


Key Competencies


         Contract Administration

         Customer Service

         Account Reconciliation

         Team Leadership


         Report Generation

         Strategy Development

         Vendor Collections

         Process Improvement

         Attention to Detail

         Complex Problem Solving

         Time Management


Professional Experience


Commercial Metals Company, Irving, TX August 2008-Present

Senior Analyst

  Directly manage a variety of administrative and operational functions within a fast-paced environment with a focus on increasing productivity and efficiency

  Utilize superior analytical abilities in order to manage all export shipments which includes managing letters of credit and vendor collections

  Oversee the reconciliation of copper future commodity hedging positions for 37 branches in addition to creating detailed pricing reports for the Controller on a monthly basis

  Provide training and coaching to branch team members on RECY software, invoice and maintain files for international customers, and implement streamlined customer service training procedures

  Compile in-depth financial data from the RECY system in order to create/analyze margin reports


Gaylord Texan Resort and Convention Center April 2004-August 2008

Package Coordinator

Amenity Coordinator

  Coordinated several logistical functions within an event center which included verifying all vacation packages are accurately scheduled in addition to monitoring guest satisfaction levels

  Processed gift card purchases, audit inventory weekly, and promote various packages which resulted in booking approximately 300 packages within one weekend

  Planned complex events such as weddings, anniversary parties, and bridal parties in addition to creating complex sales/inventory reports on a monthly basis

  Successfully fostered positive relationships with guests upon arrival and throughout their entire stay in addition to diffusing escalated customer service issues as needed




Bachelor of Business Administration, Marketing/Advertising

Texas Women s University, Denton, TX

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