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0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ● abc@xyz.com

Project Management ~ LAN/WAN Administration ~ Information Security

Policy & Procedure Development ~ Asset Management ~ Stakeholder Relations

         Substantial IT background spans technology needs assessments, asset management, virtualization, technical support, network engineering, network security, upgrades, migrations, VPNs, server administration and configuration, telecommunications, and project management.

         Adept at budget administration, strategic planning, vendor relations, IT procurement, risk management, staff training, and driving process improvements which fuel productivity and decrease expenses.

         Significant talents in leading cohesive teams in achieving or exceeding goals according to fiscal, timeline, regulatory, and quality parameters.

         Skilled at establishing disaster recovery strategies and contingency plans to defend information systems.

         Well-versed in SWOT analysis, vendor evaluation and selection, HIPAA compliance, infrastructure management and optimization, and instituting operational strategies to support organizational growth and capitalize on emerging technologies.

         Project-managed year-long $500K EMR project to result in health center becoming first in state to have certified EMR and e-prescribe Schedule 2s (narcotics); led project throughout complete life cycle from needs assessment and planning to selecting EMR vendor and shepherding implementation and go-live.

         Championed relocation of outreach center including purchasing equipment, negotiating technology contracts, organizing move of all IT systems, and supervising installation and set-up.

         Consolidated phone/fax line contracts to save 25% on associated monthly expenses.

         Identified and resolved non-compliant/high-risk areas, and wrote 60 HIPAA and IT related policies and procedures which were lauded by Midwest Compliance as some of the best HIPAA policies even seen.

         Replaced expensive Ricoh contract for HIPAA-compliant multifunction printers from RKDixon to capture $100+ in monthly printer savings.

         Consolidated and switched phone carriers to save organization $1,000+ per month.

         Upgraded ICD-9 codes to ICD-10 ahead of government deadline to avoid potential financial losses.

         Built server to meet reporting requirements for Meaningful Use/PQRS government reporting which led to receipt of $646K in incentive monies over four years and additional 2% upward payment adjustment on Medicaid patients for past six years.

Vera French Community Mental Health Center, 2009 to Present

IT Coordinator

         Spearhead full-scope IT operations spanning 15 locations and 300 employees.

         Direct three personnel, control department budget, and author extensive technical documentation including writing grants to secure funding for projects and programs.

         Support all software and hardware (i.e. laptops, desktops, phones, voice mail systems), administer access and security controls, maintain IT/IS inventory records, and leverage Medical Manager software to facilitate seamless clinical operations.

         Determined technical needs of eight supported community living houses in Davenport area and partnered with vendors to navigate each project through to successful completion.

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         Structure disaster recovery plans and back-up procedures, serve as HIPAA Security Officer, and continually evaluate IT strategies and procedures to identify and recommend process improvements and cost-saving opportunities.

         Research server requirements to provide a terminal server which allows 24/7 access to EHR.

         Migrated Vera French from hosted POP email to Exchange Server 2013 with encryption solution (Barracuda), and subsequently to Office 365.

         Purchased and installed Cisco ASA firewall and coordinated subsequent upgrade to Fortinet to achieve unified threat management.

         Set up WAN to connect Pine Knoll facility to Vera French network to create only one domain.

         Discovered cutting-edge free software solution to encrypt all desktops and laptops organization-wide.

         Persuasively re-negotiated SMG printer contracts at end of lease to save $500+ a month.

KONE (Sedona), 2006 to 2008

GIS Information Systems Analyst (2007 to 2008)

         Created training materials and provided classroom and web-based instruction to nearly 1,600 users nationwide.

         Helmed pilot testing for PC refresh project, tested new PC images and software, and documented results.

         Researched 900+ applications used in US KONE environment to determine relevance and necessity, and successfully reduced application list to approximately 125 programs.

         Joined forces with 86 branches to schedule and execute timely and budget-compliant PC refresh project.

Content Coordinator / Publisher / Editor (2005 to 2007)

         Oversaw intranet by maintaining subwebs and links, auditing content for compliance with corporate standards, and maintaining structured content repositories for intranet and Documentum.

         Maintained virtual training center by editing and updating content, publishing learning tracks and groups, supporting end users, and processing enrollment requests.

John Deere (Volt Technical Services), 2000 to 2003

Tier 2 Technical Support

         Leveraged Remedy software to provide exemplary technical support to 150 users.

         Participated in conversion of network to wireless solution for offsite business location.

         Steered two migrations to new O/S, governed asset records maintenance and licensing, and demonstrated excellent talents in hardware diagnostics and repairs.

Red Jack/Marley Pump, 1999 to 2000

Information Services Network Specialist

         Configured remote LAN comprising 15 workstations and three servers, maintained anti-virus software, performed troubleshooting when necessary to repair or replace hardware and software, and deployed Lotus Notes to 130 users with accountability for associated training.

Nomura Enterprises, 1997 to 1998

Administrative Assistant

         Proactively created Access database to track proposals which boosted efficiency by 35%.

         Enhanced awareness of proposal status by preparing monthly progress reports.

Associate of Applied Science, MIT & Networking, Scott Community College, IA

MCSA Server 2012 Certification (in progress)

Certified HIPAA Compliance Officer

NexGen EHR, EPM, System Administration & File Maintenance Certifications