2565 Leath Court | Xxxxxx, SC xxxxxx xxx-xxx-xxxx | abc@xyz.com

Management | Training Solutions | Instructional Methods | Curriculum Development | Cultural Competency | Communication

System Design | Analytical Decision Making | Commercial Awareness | Conflict Resolution | Documentation & Recordkeeping

Program Assessment | Time Management | Organization | Multitasking & Prioritization | Strategic Planning | Project Management

Process Improvement | Negotiations | Stakeholder Engagement | Interpersonal communication | Relationship Building | Critical Thinking

Problem Solving | Presentations & Public Speaking | Multi-Channel Management | Intelligence& Security | Community Service Relations

Technology Integration | Computer Literacy | Microsoft Office | Windows OS Proficiency

  Innovative, confident engaging training expert with more than 30 years of proven leadership experience as it relates to creation of training and development programs with a public safety and security focus

  Skillfully creates and implements instructional efforts on both a local and national level

  Demonstrated ability to foster solid and mutually beneficial partnerships with prospects and current clients alike

  Able to effectively deliver high-caliber customer service that meets or exceeds their respective needs

  Seamlessly enhances product offerings in conjunction with internal departments and external stakeholders; works well both autonomously and in cross-collaborative team environments

  Combines an impeccable work ethic with proven performance results and strong attention to detail

  Presently in search of a position that will allow for use of management, instruction, training and implementation skills; targeting management-level training roles

  Utilize real world experience to conduct thorough business reviews to determine functional requirements

  Foster positive and lasting working relations with field and corporate staff in order to develop and deliver effective software resolutions to both current clients and prospects

  Devise enticing value propositions to establish preference among prospects during the sales cycle

  Remedy issues as they arise while prospects transition to customer status; nurture a positive customer care environment within a territory including the states of FL, GA, MO, OH, OK and TN

  Act in an advocate role for clients; manage internal politics while working to resolve crucial customer issues

  Served as an influential team member in managing roughly 33% of InterAct clients and three of the company s top-level accounts; liaised regularly with clients verbally and via email in an effort to deliver the utmost in satisfaction

  Troubleshot problems with the Operations Department; outlined anticipated outcomes and impending deadlines

  Worked diligently as an effective customer advocate and primary contact point; addressed potential problems as they arose and informed the appropriate internal departments that were able to deliver solutions

  Performed upgrades for various commonly-used technical programs within the department

  Guided and supported fire, EMS and law enforcement staff on Mobile Crime Agent and Mobile Field-Based Reporting Software

  Also served as an influential and steady source of support for clientele

  Presented information to customers using a variety of interactive instructional techniques

  Trained Public Safety Call Center personnel on Computer Aid Dispatch (CAD), Geographical Information System (GIS), Zetron Computer Telephony Integration (CTI), Records Management System (RMS), and InterAct CIS (NCIC) software

  Notified internal department of potential problems as they arose

  Maintained precise and updated training records; also tracked logistics for all training peripherals

  Worked in an advisory capacity to serve the Division Director, Branch Chiefs and their deputies on training matters

  Delivered monthly manager reports; developed, also executed projects, studies and other assignments related to emergency operations education and training initiatives

  Developed and dispersed course materials; also assessed existing training programs to determine their application to DEO training needs

  Regarded as a training subject matter expert (SME); represented DEO in dealing with the CDC and other agencies; crafted and delivered training sessions for the CDC as a whole

  Acted as the foremost point of contact for other external agencies, partners and other stakeholders

Page Two

  Instructed over 2200 United States Coast Guard (USCG) personnel and international students on law enforcement, with a focus on relevant technologies, as well as handling of criminal suspects and search/seizure

  Effectively utilized scenario-based assessments involving personnel and or vessels in all training endeavors

  Offered instruction on critical infrastructure facilities; implemented preventive security measures created to discourage terrorist threats and offer a response framework in the event of an attack

  Conducted security assessments and developed intricate security plans that addressed vulnerabilities; launched security measures relative to the degree of risk within the marine transportation system

  Instructed criminal justice courses focused on subjects including law enforcement, criminal justice systems, corrections, legal systems, evidence and terrorism

  Developed lesson plans, study aids and testing instruments for each course; ensured full compliance with all institutional policies and procedures

  Served as a Media Relations Coordinator; liaised regularly with the Sheriff's Office, Community Services, law enforcement and government agency personnel regarding minority issues in the community

  Interpreted and clarified the provisions of laws, rules and regulations to community residents

  Planned and executed minority programs; also provided counseling and mediation to minority residents focused on the resolution of neighborhood concerns

  Supervised, mentored and led 22 Deputy Sheriffs in the patrol division; organized and implemented law enforcement and human resources operations

  Conducted information analyses on prospective criminal targets; worked to carry out proper legal procedures and maintain a strong sense of integrity

  Directed operations for the Aircrew Continuation Training Program unit; included development and delivery of trainings; also developed related lesson plans and training aids

  Carefully monitored advancement training for a motivated team of new Aircrew Life Support Technicians

  Supervised Special Agents throughout the management of criminal and fraud investigations at Misawa Air Base; included a 56K square-mile area of northern Japan

  Authored investigative and special reports for review by Commanders and other senior military officials

  Organized investigative actions and policies for the Staff Judge Advocate, the Chief of Security Police and their staffs

  Oversaw detachment training programs; directed new agent recruitment and related training focused on fraud and criminal investigations

  Also trained local law enforcement in role as a Xxxxxx-certified Basic Law Enforcement Instructor

  Investigated criminal activity claims, e.g. fraud, narcotics, counterintelligence and other serious administrative matters

  Provided dignitary protection for the President of the United States, along with the Vice President and numerous foreign military leaders and heads of states

  Guaranteed the overall security and integrity of the evidence room

  Efficaciously preserved the chain of command and testified in court as needed; coordinated investigations with law enforcement agencies at all levels

  Gathered threat information and briefed federal, state and local protective forces on the threats at hand

Master of Education with Criminal Justice Minor, The Citadel

Bachelor of Science, Workforce Education, Training and Development, Southern Illinois University-Carbondale

2565 Leath Court | Xxxxxx, SC xxxxxx xxx-xxx-xxxx | abc@xyz.com

March 16, 2018

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear [Hiring Agent Name],

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:

  I bring to the table years of diverse training experience in various private and government sector training capacities. Over the course of my career, I have proven to be an innovative, engaging and expert instructor and mentor who adheres to best practices and demonstrates a solid sense of organizational loyalty.

  As a professional, I pride myself on my veracity, drive and reliability. I excel in challenging, timeline-driven environments that demand efficiency, communication skills and attention to detail. I believe my 30-plus years of proven expertise allowed me to develop a sense of discipline, paired with notable time management skills.

  When working to achieve or surpass employer and community expectations, I find that I excel both as an independent contributor and a cross-collaborative team member. I possess a characteristic ability to play an integral role in fostering successful partnerships with stakeholders at all levels.

  Outside of my impressive and diverse career chronology, I hold a Master of Education with a Criminal Justice Minor, earned at The Citadel. I also have a Bachelor of Science in Workforce Education, Training and Development. My educational experiences only serve to further qualify me for a senior-level training position.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

Enc. Resume