Personable leader seeking a challenging role as a Branch Manager.

  Award-winning management leader with a work history of consistently exceeding performance goals.

  Earned numerous awards during years of service in the United States Navy for stellar leadership.

  Currently manage a base of up to 70 customers as a Branch Manager.

  Demonstrated ability to bring out the best in team members, maximizing their potential to excel.

  Excellent listening, verbal communication and interpersonal skills to work well with clients and colleagues.

  Stellar time management, attention to detail and organizational skills, including prioritizing tasks.

  Knowledgeable of environmental safety and systems involving high explosive dangers and HAZMAT, as well as gas and piping systems and high and low pressure air and water systems.

  Experience ensuring compliance with safety regulations.

Team Building Staff Training/Coaching Inspections

Audits Client Relations Inventory Control

Policies & Procedures Report Generation Quality Assurance

Operations and Personnel Management & Training:

  Led and trained a team of personnel to maximize their potential and excel.

  Educated team members on best practices of products and services via one-on-one or group training.

  Conducted performance evaluations of individual personnel, including recommending improvements.

  Prepared detailed, written reports that detailed specifics toward achieving goals and objectives.

Client Relations:

  Explained products or services and prices to customers, including answer their specific questions.

  Resolved customer service or billing complaints in diplomatic, timely and efficient manner.

Quality Assurance:

  Performed inspections to diagnose and repair engines, valves and pumps, as well as firefighting and fire suppression equipment, plus buildings for fire hazards and compliance with fire prevention ordinances.

  Conducted fire code compliance follow-ups to ensure corrective actions were taken in cases where violations were found.

  Performed inspections and acceptance testing for newly installed fire protection systems.

  Inspected and tested fire protection or fire detection systems to verify systems were installed in accordance with appropriate laws, codes, ordinances, regulations and standards.

Inventory Management:

  Managed inventory, including verifying computations by comparing them to physical counts of stock.

  Investigated discrepancies and adjusted errors, examining and inspecting stock items for wear or defects.

  Maintained responsibility for managing stockrooms, warehouses and storage yards.

  Determined proper storage methods, including identification and stock location based on turnover, environmental factors and the physical capabilities of facilities.

Branch Manager, Pest/Termite Control, Truly Nolen Feb. 2014-Present

Customer Service Representative, Aegis Communication Sierra Vista, AZ Sept. 2013-Nov. 2013

Night Time Stocker, Brookshire Grocery White Oak, TX Dec. 2012-July 2013

Assembly Tech and Pre-Delivery, Cochise Motorsports Sierra Vista, AZ Feb. 2011-Oct. 2012

  Certified Pesticide Applicator.

  Journeyman Firefighter Certified.

  Motorcycle Mechanics Certified.

  Forklift Operator Qualified.

  Chemical/Biological/Radiological Defense Specialist.

  Completed Senior Enlisted Leadership Training; Leadership Development; Leadership Training; First Line Leadership Development; Helicopter Firefighting Training; and Pump/Valve Repair.