Equal Employment Opportunity (EEO) Manager, Human Resource Liaison, Course Management, Personnel Interviewing, Research, Educational In-Service Training Direction, Training Program Development, Web-based Training Management, Documentation Preparation, HR Policy/Procedure Compliance Assurance, Training System Evaluation, Personnel Action Processing, Familiarity with Department of Defense and Army Rules/Regulations, Veteran Services Administration, Staffing Supervision, Management Advisement, Data Compilation/Development/Analysis, Future Staffing Needs Assessment, Hawaii State/Federal Wage and Hour Laws, OSHA Requirements

June 2015 Present

Department of Veterans Affairs

Veterans Benefit Administration-Compensation Services

Baltimore, MD

Hours Worked per Week: 40

Salary: N/A

Supervisor: Diane McCarron Phone: 410.230.4450 X2518 May Contact: N/A

Training Consultant

Effectively train new-hire Veterans Service Representatives (VSRs); responsibilities encompass ensuring effectiveness/efficiencies of training sessions and projects, that materials are current and reflect most recent VA regulations and that curricula/lesson plans/training guides are prepared and executed in a timely manner, for adjudication/non-adjudication personnel or on ad hoc basis as directed by Chief. Support trainees regarding coordinating class assignments/travel authorizations and acquiring needed materials, equipment or supplies; author and submit all required reports and report on any discrepancies to lead/course managers as well as Chief/management.

Page 1 of 11

Yyyyyy x. yyyyyy Page 2 of 11

Perform timely quality reviews for all students and work closely with assigned students to assure understanding of training material; conduct web training for students on updated curricula/regulations regarding development of claims for Veterans. Continually assure professionalism and collegial interface among peers, trainees and other personnel, and Veteran and military service organizations, and maintain personal training requirements. Also develop any Veteran s claims as needed or requested by Chief, and complete any additional projects as requested by leadership.

Responsibilities include developing training for Compensation Service employees and designing/recommending instructions, guidelines, policies, plans and procedures for providing services for Veterans; continually monitor operating programs/activities that support compensation benefits/services for Veterans, dependants and beneficiaries. Regularly provide advisement for leadership regarding decision-making for individual cases as well as national issues concerning technical/regulatory/procedural/operational aspects of Compensation programs; also tasked with processing claims as well as instructing on national training initiatives including Challenge review.

Additionally, served as Course Manager (CM) for the pre-deployment phase of Challenge 2016 (February-March 2016) and Challenge 2017 (April -June 2017) with comprehensive oversight responsibilities for 16-week training sessions providing web and residency training as well as meeting all administrative requirements including trainee selection, roster finalization and coordinating actions between the program Chief, lead analyst and contractors.

Continually contacted organizational offices to gain needed information for each participating trainee; information supported setting-up of various access levels for six individual programs for each participant as well as identifying accommodations for trainees during sessions. Ensured strong communication with participating ROs regarding session dates/deadlines and that all requirements had been met prior to confirmed participation.

Worked closely with contractors to set-up web-based training and assign instructors, and served in liaison role between contractors/trainers with responsibilities for coordinating development/revision of lesson plans, MS PowerPoint materials, handouts, daily surveys and Lync interactions, among others. Also attended all system checks with trainees/trainers, ensured that all needed tools were in-place including e-case scenario updates, links and assigned V-student numbers for e-cases/demo programs in VBMS.

Conducted daily survey evaluations and addressed any surfaced concerns; also attended daily Lync meetings to assist primary trainers as necessary and assure adherence to instruction schedules, making any needed changes. Maintained daily tracking of trainee attendance/progress in self-guided training and discussed with trainees any problems/issues; provided feedback to relevant department Chiefs and RO managers.

At conclusion of IWT, submited after-action report (AAR) to program Chief that summarized trainee progress and information on change in schedule and improvement recommendations. For residency portion of training worked with lead program analyst to assure requests for timely submittal of workable live cases. Carefully monitored work queue for live cases, sorted database for claims in excluded claim category, forwarded any unworkable claims to broker and disseminated remaining claims to lead instructors.

Yyyyyy x. yyyyyy Page 3 of 11

Coordinated with lead instructors to ensure trainees had needed system access, that classrooms were set-up with appropriate training materials and identification/building access materials. Expertly managed claims work queue for residency period and communicated on daily basis with classroom leadership to ensure adherence to schedule; also troubleshot any training issues, monitored attendance and communicated attendance issues/requests to Office of Field Operations (OFO) supervisor.

On daily basis led staff meetings to review updates/curriculum changes, assign taskings and discuss daily surveys/trends with class personnel; also worked with lead program analyst and organizational leadership to assure all individuals were apprised of any training issues. Oversaw all final class graduation activities/planning including developing an AAR for Chiefs that summarized sessions and program-benefiting improvements. Following conclusion of sessions, ensured that work queue was cleared, reassigned claims as necessary, and saved final test results to SharePoint system.

November 2014 April 2015

Veterans Benefits Administration

VA Regional Office

Honolulu, HI

Hours Worked per Week: 40

Salary: N/A

Supervisor: Eric Gaskin Phone: 808.433.0535 May Contact: N/A

Rating Veterans Service Representative (VSR)

(GS 9 GS 10 with a promotion potential of GS 12)

Served as Senior VSR with multiple responsibilities including mentoring four VSR personnel with development training, reviewing claims for content and VSR training suitability and providing guidance/training on claims including specialty issues, Veterans Benefits Management System (VBMS) and VBMS A applications.

Also provided ASPEN review and quality assessments on trainee development; designed/implemented training plans, which were forwarded to management, that covered instruction, administration and support systems to assist trainees on learning guidelines/development/policies for compensation service business line. Provided individual trainee feedback and relevant recommendations concerning performance as well as any needed additional training.

Was considered Subject Matter Expert (SME) on VBMS/VBMS-A and high-priority claims regarding homeless, hardship, terminal, very seriously injured (VSI) and POW, and special development actions for military sexual trauma and 1151 claims. Additionally was tasked with development of special ops claims including ALS, Nehmer claims, Multiple Sclerosis, Parkinson s Disease, Traumatic Brain Injury and any special monthly compensation claims.

Yyyyyy x. yyyyyy Page 4 of 11

July 2008 October 2014

Veterans Benefits Administration

VA Regional Office

Honolulu, HI

Hours Worked per Week: 40

Salary: N/A

Supervisor: Nessie Shore Phone: 808.433.7807 May Contact: N/A

Senior Veterans Service Representative (VSR)

(GS 7/9/10/11)

Adroitly developed Veteran claims regarding compensation/pension benefits which included analyzing variety of complex data to reach well-considered decision on claims; was member of Special Ops Team and continually utilized sound judgment in applying Federal rules/regulations/policies/procedures to assure dissemination of accurate information as well as proper findings for compensation/pension benefits claims. While developing Veterans claims, reviewed operations, legislation, regulations, automated systems, management actions, interfacing programs and medical/legal terminology.

On daily basis researched/analyzed medical and personnel data and related data to VA compensation benefits/pension programs, determined compliance with Veterans Benefits Administration (VBA) procedures/regulations and assured completeness of claims prior to forwarding to rating board. Additional responsibilities included serving as VBMS Core and VBMS-A Super User as well as SME, trainer, mentor and Joint Service Records Research Center (JSRRC) point-of-contact; was knowledgeable in Federal/state/local laws, VBA policies/regulations/procedures/systems for pensions, dependence and indemnity compensation, and had general knowledge of monetary burial benefits programs. As Super User assisted with VBMS validation, user acceptance testing (UAT) and identifying needs within VBMS software program; communicated VBMS system updates to service center personnel.

Gained in-depth knowledge of Federal laws/regulations/procedures regarding VBA compensation/pension programs, M21-1, Title 38 Code of Federal Regulations and Title 38 U.S. C, and implemented regulations regarding development/adjudication of VA claims. Also was well-versed in state laws regarding dependency status, social services programs, Medicaid and special income-based Federal/state/local programs, and VBA benefits on education vocational rehabilitation, loan guaranties, life insurance and healthcare.

Have gained proficiency in the use of organizational IT applications including MAPD, SHARE, CAPRI, COVERS, VBMS, VETSNET application suite and Microsoft Excel/Access data systems, skillfully analyzing surfaced information to meet station/team goals. Additional capabilities included use of VBMS A, PCGL, VRM and SOC general applications, processes, guidelines and related programs/services including those administered by the Social Security Administration (SSA) for Veterans/beneficiaries. Served as Homeless Veterans Claims Coordinator (HVCC) and worked with other HVCCs nation-wide to improve timelines, service and care for homeless Veterans.

Yyyyyy x. yyyyyy Page 5 of 11

Worked collaboratively on multiple concurrent projects, coordinating resources/teams and, as Senior VSR, managing high priority claims for situations that included homeless, hardships, terminally ill, military sexual trauma, 1151s and POWs; planned training and served as SME, training planner and mentor. Consistently maintained currency in all Federal/state/local laws as well as VBA policies, procedures, regulations and judicial determinations concerning administering compensation, pension and related benefits.

Continually served as trainer/mentor as well as SME and facilitated employee training in the compensation business line, employing corporate training guidance, available training modules and relevant training materials; directed local regional office as well as work performance of two VSRs in Guam and regularly prepared/delivered oral and PowerPoint presentations with VSC. Provided feedback concerning any needed improvement and evaluated effectiveness of training in meeting established objectives. Also determined compliance with procedures/regulations and designed/delivered recommendations to management, including analytical reports, correspondence and policy guidance.

As mentor, identified training needs and developed training schedule; also aligned work assignment with trainees aptitude levels, increasing challenge levels as warranted. Communicated orally with array of individuals from varied backgrounds and continually assessed training effectiveness, providing feedback regarding any needed modifications. Designed database utilizing MS Excel software to track trainee progress, including evaluating strengths and areas needing additional support, while focusing on achieving established goals/objectives.

Collaborated with team members in developing training plan for use by trainees to assist with time/workload management and progress toward achieving short-term goals while developing claim oversight proficiency on a daily basis. Also authored written materials covering laws/regulations/policies for mentees and regional office staff, identified inefficiencies and proposed solutions/executed plans to increase productivity.

For Honolulu Regional Office, as Super User, trained/mentored on VBMS applications for VSRs/RVSRs; assisted management in troubleshooting local issues regarding use of VBMS and improved various written materials on laws/regulations/policies utilized to provide instruction to individuals from varied backgrounds. Also participated in national Super User web training/conference calls, reporting on system and application problems/issues and developing methodologies and recommendations for improvements. Adroitly researched VBMS process updates and provided written/oral/email communication with other Super User mentors, the Change Manager Agent (CMA) and Help Desk personnel to resolve IT issues and provide VBMS feedback on applications and effect of upgrades to daily production floor activities.

Maintained multiple VBMS application issues regarding claims processing and designed PowerPoint presentation of VBMS basics up to 5.0 for local station use; presentation was utilized in training regional VSRs on VBMS applications/development process and followed by insightful group discussion/feedback. Continually communicated upgrades to Service Center staff to ensure comprehensive understanding of system capabilities, directed inquiries to information on website and troubleshot any issues/problems.

Yyyyyy x. yyyyyy Page 6 of 11

In an earlier assignment served as Team Lead of the New Claims Team, with directive to develop set amount of claims and reduce Average Days Pending (ADP). Utilized VESTNET Operational Report (VOR) to generate production list, analyzed information and identified best approach to maximizing claim development in shortest period of time possible while handling claims of 100+ days. Scrupulously monitored team progress while personally developing individual set of claims, and ensured objective/timeline goals were met. Team was successful in having highest production of all teams, reducing ADP by four days and remaining current on all incoming claims. Analyzed multiple complex VA compensation/pension program issues, advanced claims to next step and provided weekly review with VSRs and weekly report to supervisor.

As Senior VSR held comprehensive responsibilities for researching/analyzing/adjudicating array of administrative decisions concerning qualifying military service, character of discharge, domestic relations, contested claims, line of duty/willful misconduct, U.S. Penal Code violations, related attorney fees, administrative error and situations involving fraud; also monitored operating programs/activities concerning compensation benefits and services provided to Veterans, their dependents and beneficiaries.

Process consisted of requesting appropriate documentation, analyzing data from Veterans service records, M21-1, Title 38 Code of Federal Regulations, Title 38 U.S. C related to VBA and implementing laws to develop decision. Adjudicated rating decisions, updated dependency information and authored correspondence to Veterans by employing VETSNet suite, i.e. Compensation & Pension Awards, MAP-D, PCGL including Simplified Notification Letter (SNL) and traditional letter styles.

To develop claims, diligently researched/compiled substantiating documents, communicated personally with Veterans in professional manner, and assisted with any questions/concerns about pending claims. Worked closely with Veterans Healthcare clinic to provide individual medical information, communicated with physicians regarding Veterans conditions and requested any needed medical examinations. Diligently reviewed claims to assure proper and accurate completion and decision-readiness, in accordance with VA compensation regulations and procedures.

Successfully taught, along with two other instructors, at the 2013 Baltimore Station Enrichment Training (SET) session; reviewed development/adjudication of compensation and pension claims. Planned individual sessions, assuring strong, effective communication to students regarding Federal/state/local laws, VA regulations/procedures/judicial determinations regarding administration of compensation/pension/related benefits, and the use of the organization s training website for VSRs.

Ensured that development complied with VA compensation program procedures/regulations; reviewed student progress/development regarding issues related to compensation/pension programs and to ensure compliance with procedures/regulations, and developed/presented recommendations based on reviews. Continually maintained written communication with each student, providing timely feedback/instruction on any follow-up actions; maintained excellent working relationships with students as well as colleagues resulting in end-of-session positive rating for training team.

Yyyyyy x. yyyyyy Page 7 of 11

During multiple assignments and taskings have demonstrated flexibility and the ability to adjust to situations as needed while providing positive outcomes. Regularly established excellent oral as well as written communication to assure clear communication to multiple individuals/groups regarding laws, regulations and policies. Demonstrated high skill levels in planning/organizing/managing array of tasks with efficiency, resulting in decreasing priority claims such as homeless claims days pending status from 100+ to under 74 days; additionally successfully utilized communication skills in managing priority claim case loads and mentoring/training personnel, which resulted in a highly successful/excellent proficiency rating on annual performance review.

May 2007- July 2008

U.S. Army Medical Command

Tripler Army Medical Center

Military Personnel Operations Tripler AMC, HI

Hours Worked per Week: 40

Salary: N/A

Supervisor: Donna Alger Phone: 808.433.9188 May Contact: N/A

Human Resources Assistant/Officer Management

In this assignment managed all Equal Employment Opportunity (EEO) activities for Human Resource Department at Center, gaining certification through the Army EEO leaders program and serving in liaison role between Tripler HR Department and EEO Manager. Responsibilities included providing technical information in accordance with Army values, interviewing claimant, researching allegations and reporting them to EEO Manager; also conducted in-service annual EEO compliance training for first-level managers/supervisors/employees as well as other training relevant to HR Department functions. Evaluated effectiveness of semi-annual/annual training and developed recommendations regarding any needed changes/modifications; also authored reports/correspondence/policy guidance documents for internal/external use.

Was responsible for processing wide array of HR-related personnel actions including retirements, separations, curtailments of overseas tours, Foreign Service tour extensions and command sponsorship. Applied DoD and Army rules/regulations/guidelines as well as other instructions to produce transfer orders, promotion and travel documents; administered Army programs through Officer Management Section supporting HR Division at Tripler.

Expertly employed multiple software programs to compute such information as length of service, physical disabilities, early release from active duty, force reduction and special monetary benefit programs. Counseled individuals on such areas as pay, benefits, insurance and retirements/separations, and scheduled interviews for retiring/separating personnel. Adhered to Army rules/regulations and SOPs concerning varied personnel action requests and treated each case with tactful respect. Managed multiple databases and a variety of Personnel Management Programs including EDAS, CHCS and e-MILPO to coordinate/manage actions

Also utilized knowledge of Army regulations while auditing personnel files to assure accuracy in preparing multiple forms/documents. Continually communicated with individuals from diverse backgrounds and, when required, prepared written documents for internal/external usage, including analytical reports and correspondence as well as suggestions for policy guidance.

Yyyyyy x. yyyyyy Page 8 of 11

Provided oral/written communication with Tripler AMC and DoD at Schofield Human Resources Department to support highest levels of quality control; worked independently or as contributing team member without direct supervision and demonstrated proficiency in working in stressful conditions while achieving positive results.

August 2006 May 2007

VA Pacific Islands HealthCare System

Honolulu, HI

Hours Worked per Week: 40

Salary: N/A

Supervisor: Bernice Gabriel Phone: 808.433.0782 May Contact: N/A

Client Service Coordinator

Following successful work performance as a contractor, was hired at full-time status, with responsibilities for assisting Veterans/beneficiaries with accessing healthcare in fee-for-service facilities and/or contractors. Analyzed case data to determine eligibility of Veteran for care at any VA-related sites and performed administrative review/management/screening of consults referred to Palo Alto, San Francisco and Martinez VAs.

Coordinated care for Veterans at referred clinics and collaborated with supervisors/nurses, advising on any discrepancies in consult information and resolving discrepancies with appropriate vendor in timely manner. Continually provided supportive environment to develop quality improvements in the healthcare liaison/referral system and was consistent source of strong, interactive communication across all levels.

Additionally communicated needed travel/pre-operative requirements between primary care providers and patients, maintaining written communication for review/tracking purposes; continually provided crucial information to patients concerning accessing healthcare throughout VA system. Maintained VISIN surgery information database, participated in important meetings/training and assured currency on any policy changes concerning access to specialty care within VA healthcare system and civilian contract services.

Continually utilized various software including, among others, DHCP, CPRS, CHCS and Vista; also utilized MS Excel and other related tools to analyze data and produce reports that tracked surgical/outsourced care for patients. With Excel developed/maintained reports on patient status and generated weekly reports to Department Head; also worked with Utilization Review Coordinator to identify third-party reimbursement information and follow-up with Fee Basis Division for payment of services.

August 2000 August 2007

IAP World Services Inc.

Contractor: Johnson Controls

Cape Canaveral, FL

Hours Worked per Week: 40

Salary: N/A

Supervisor: Bernice Gabriel (VA) Phone: 808.433.0782 May Contact: N/A

Field Associate

Yyyyyy x. yyyyyy Page 9 of 11

In this contractor assignment, was tasked to assist Veterans Affairs Beneficiaries (VAB) within Hawaii VAMROC clinic of jurisdiction to access healthcare in fee-for-service facilities and/or contractors. Interfaced with healthcare providers/clinic staff/healthcare finders in monitoring/controlling and facilitating access to care and effectively communicated with individuals from widely varying backgrounds and experiential levels. Determined eligibility for Veteran s benefits and performed administrative review/management/screening of all consults referred to Palo Alto, San Francisco and Martinez VAs.

Skillfully coordinated use of various specialty clinics to provide Veteran care and worked closely with supervisor/utilization review nurses, providing advisement of any consultation discrepancies and resolving discrepancies in timely manner with appropriate providers. Also provided adaptive atmosphere supporting quality improvements in healthcare liaison/referral system.

Effectively communicated to patients and primary care providers all pre-operative and travel requirements and educated patients on procedures for accessing VA healthcare; continually utilized VA healthcare regulations in determining actions. Also maintained surgery database for surgical procedures at other sites within VISIN. Regularly attended important meetings/training and maintained currency with VA healthcare system and civilian contract services, giving particular focus to any policy changes affecting access to specialty care and communicating with VA providers on any changes. Resolved any changes in travel plans or pre-surgical issues, working independently or as supportive team member; worked well under stressful circumstances and regularly utilized automated data processing/software packages including DHCP, CPRS, CHCS and VISTA. Additionally assisted Utilization Review Coordinator with identification of third-party reimbursement.

February 1992 December 1999

Interim HealthCare Inc.

Sunrise, FL (Corporate Office)

Hours Worked per Week: 40 + Overtime (varied)

Salary: N/A

Supervisor: Iris Hashimoto Phone: N/A (HI office closed 4/2002) May Contact: N/A

Human Resources Manager/Client Service Manager

For Interim Hawaii, managed Oahu office services with responsibilities for supervising six Client Service Representatives in front-office and staffing operations, and a HR Clerk who provided HR policies/procedures administration. Continually assured appropriate staffing of all client organizations, troubleshooting any staffing issues; developed daily logs and submitted as required for following shift.

Collaborated with management and provided EEOC-related advisement on guidelines/procedures related to hiring needs; interfaced with corporate offices concerning technical, regulatory, procedural, operational staff and staffing requirements. Compiled and analyzed various data utilizing tools that included the Internet, manuals and other reference materials; counseled local management concerning local/national impact of any changes in processes/protocols/statutes regarding employee relations that might impact future direction of organization, focusing on future three years and beyond. Also provided advisement to managers/other personnel requiring clarification on employment/labor laws for State of Hawaii.

Yyyyyy x. yyyyyy Page 10 of 11

Additionally held responsibilities for analyzing weekly/monthly/quarterly staffing numbers and accounting information; utilized surfaced data to develop/present recommendations for increasing productivity and worked closely with department heads to establish staffing needs that aligned with business strategies while being cost-effective. Performed staff appraisals to identify any training needs as well as effectiveness of training being provided, maintained training records, troubleshot training issues and worked with department heads to resolve problems. Also facilitated hiring/job fairs to solicit for non-clinical employees, employed State of Hawaii Position Classification Standards for classifying position/pay grade and submitted proposals to management regarding achieving pay increases that aligned with market pricing.

Expertly organized/maintained personnel records, managed Oahu office payroll, became knowledgeable in Accounts Payable/Accounts Receivable procedures, updated/presented benefit packages, oversaw application and orientation processes for field staff and ensured utilization of all required Federal/state forms including W-4, HW-2 and I-9. Also collaborated with department heads to publish vacancy announcements, conducted interviews for in-office/non-clinical field staff, and worked directly with Nursing Director in overseeing mandatory training for licensed professionals.

Developed/managed recruiting and retention programs for company, and ensured compliance with Federal/state guidelines and requirements concerning wages/hours, workers compensation, TDI, EEOC, ADA and FMLA. Assured current licensure for staff personnel, managed all divisional marketing activities, reviewed contracts and negotiated client fees. Counseled employees concerning job performance and served as intermediary between supervisors and employees. Served as informational source for promotions or pay level increases based on Hawaii State and Federal Wage and Hour Laws, as well as all OSHA requirements for private standing healthcare organizations.

Diligently audited client files to assure compliance with JCAHO and State of Hawaii guidelines for accreditation; utilized in-depth knowledge of Medicare billing/reimbursement, prospectus pay and fee for services, and became knowledgeable in operating Oasis tracking software for medical billing as well as Medical ICD9 and CPT coding.

Was responsible for In-Touch program island-wide; oversaw equipment installation, provided information regarding operating/technical procedures, troubleshot equipment in conjunction with corporate office to resolve any problems/issues and provided in-depth resolution feedback. Diligently evaluated program effectiveness and provided any improvement/modification recommendations to corporate office.

Administratively, reconciled office supplies and advertising/marketing accounts, performed cash management, authored CSR (Client Service Representative) Orientation Manual and developed multiple reports covering Quality Assurance systems/outcomes. Designed filing system for clients with Medicare payer sources, which decreased research time while increasing overall file management efficiencies.

Yyyyyy x. yyyyyy Page 11 of 11

Honolulu Community College

Liberal Arts Studies, Graphic Emphasis, 3.0 GPA

Kapiolani Community College

Liberal Arts Studies, 3.0 GPA

Denver Business College

Certificate, 3.5 GPA

LORMAN, Educational Services

Certificate of Attendance, Employment and Labor Law in Hawaii
Certificate of Attendance, Wage and Hour Law Updated in Hawaii

Veterans Benefit Management System (VBMS) Super User

Veterans Benefit Management System Awards (VBMS A) Super User

Homeless Veterans Claims Coordinator (HVCC)

Habits of a Leader-Franklin Covey

Certificate, 2011

Tripler Army Medical Center/Army DOD, Honolulu, HI

EEO Leaders Certification for Notary, 1997-1998

Kapiolani Community College

Medical Terminology, 1989

Volunteer, Honolulu Zoo, 1994-1995, Volunteer, Leahi Hospital, 1993-1994

I am extremely interested in being considered for the (here, Dana, you would include the title of the position as utilized on the Vacancy Announcement job posting) position available with your organization, and am submitting my resume for review; I believe you will find my background strongly matches the requirements of this position. In particular, with long-term experience in providing exceptional Human Resource management, specifically serving the Veterans Affairs and administering Veterans Benefits and Programs, I am well-versed in managing processes, meeting organizational standards and guidelines, and achieving objectives.

In my current assignment as a Training Consultant with the Department of Veterans Affairs providing Veterans Benefit Administration-Compensation Services, I hold multiple responsibilities involved with training Veterans Service Representatives (VSRs) including ensuring training effectiveness to facilitate providing the highest levels of service and support for our military Veterans. I work diligently to develop appropriate curricula, lesson plans and training guides, assure availability of proper training materials, oversee in-residence as well as on-line website instruction, and that students receive crucial direction and support toward achieving their goals.

In earlier assignments I served as Senior VSR/VSR, Human Resources Assistant/Officer Management, Client Service Coordinator, Field Associate and Human Resources Manager/Client Service Manager, with multiple, comprehensive responsibilities in overseeing all aspects of Veterans Benefits Administration and providing individuals with crucial healthcare.

My training credentials include college-level studies in Liberal Arts, EEO Leaders Certification, certified training in Employment and Labor Law as well as Wage and Hour Law, designation as a Super User of the Veterans Benefit Management System (VBMS) and Veterans Benefit Management System Awards (VBMS A), and Medical Terminology training.

Throughout my career I have exhibited a commitment to quality and consistent compliance with critical governing directives, standards, policies and procedures. I am confident in my ability to deliver immediate and long-term results and you will find me to be a performance-driven leader and collaborative team player focused on achieving and surpassing goals. I am eager to discuss how my qualifications match your needs, and look forward to interviewing with you at your earliest convenience. In advance, I thank you for your time and consideration.

Professionally,

Yyyyyy x. yyyyyy

Attachment

I would like to thank you for providing me the opportunity to interview with you and discuss the (here, Dana, you would include the title of the position as utilized on the Vacancy Announcement job posting) position currently available. Having gained a deeper insight into the assignment requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.

As discussed, I am an enthusiastic, disciplined individual eager to serve as a dedicated member of your staff.  I believe you will find my experience and strong organizational, goal-oriented and communications skills vital to your operations and I look forward to contributing.

Should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  Again, thank you for the enlightening interview.  I look forward to your response.

Sincerely,

Yyyyyy x. yyyyyy