Yyyyyy x. yyyyyy

Xxxxxx, CA xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Onboard Customer Experiences ￨ Inflight Operations ￨ High-Volume Inventory Control

New Business Development ￨ Inflight Product Development ￨ Market Research ￨ Trends Tracking

Customer Service ￨ Team Building ￨ Work Prioritization ￨ Conflict Resolution ￨ Committee Membership

Product / Services Sales ￨ Marketing ￨ Business Consultations ￨ Process Optimization ￨ Product Improvements

Highly Accomplished Inflight Team Leader who makes sound decisions to reflect positively on profitable airline operations in alignment with a company s vision, value, and goals. Top Performer who offers solutions-centric, customer service-focused critical thinking for insightful, change-oriented results within competitive markets. Ambitious Self-Starter who rises above challenges to achieve winning outcomes, including quickly adapting to evolving scenarios and maintaining a calm, composed, and knowledgeable demeanor in high-stress situations. Excellent Communicator who builds strategic alliances with senior-level decision-makers, multidisciplinary industry professionals, and customers, and who leads peers by example and with ethics and integrity.

Career Highlights Include:

  Exhibiting recognition as a quick study who rapidly picks up new concepts.

  Cross-functionally collaborating with peers to deliver high-quality product / services.

  Participating in community / volunteer efforts, including donation drives for the homeless.

  Providing hands-on support always willing to go the extra mile to surpass the status quo.

  Consulting with new business owners on new services, resource allocation, and cost reductions.

  Actively evaluating, researching, and producing new competitive avenues for Premium Class cabins.

International Purser ￨ Team Leader Inflight Products ￨ Troubleshooter Aircraft Retrofit

Capitalize on the opportunity to lead forward-thinking onboard customer experience initiatives, including maximizing customer satisfaction within the highly competitive airline travel industry across international routes with three levels of service. Strategically steer fast-paced onboard service efforts, including meal services and amenities and inflight free sales and inventory. Set up and manage inflight galleys. Optimize flight operations by handling high-volume cargo and real-time data / recordkeeping for seamless administrative management.

  Authorize inflight revenue perks to retain loyalty of Top Tier business clients.

  Coordinate and manage crew resources ranging from flight attendants to cockpit.

  Deliver excellence in onboard customer experiences by troubleshooting diverse issues.

Owner ￨ Operator

Utilized broad scope of industry knowledge toward driving the start-up and successful operations of this dynamic design solutions business, including proactively consulting with top designers to develop quality-centric new products, as well as continually analyzing consumer needs to boost the bottom-line in a competitive marketplace.

  Evaluated best product sales / distribution options (i.e. website, Amazon).

  Led targeted surveys of the competition to keep product lines fresh and updated.

  Spearheaded strategic competitive analysis for key brand weakness and core strengths.

  Exhibited skill in effectively assessing cost and budget margins, as well as optimal manufacturing.

Bachelor of Science in International Marketing San Jose State University

Advanced Studies in Product Branding & Marketing University of Minneapolis

Studies in Brand & Market Importance for Start-Up Companies The New School

Certificate of Completion Creating a Positive Work Environment (2016)

Elevating Clients Experience to Help Improve Revenue & Retain Client Base Course (2016)

Certificate of Achievement Customer Relations & Retaining High-End Revenue Clients (2017)