• Results-driven Leader with 20+ years of operations management experience within fast-paced environments.
• Recognized for the ability to develop and implement highly effective training processes to boost team member performance.
• Dynamic interpersonal communication skills, key to delivering high quality customer service and cultivating positive relationships.
• Proficiency in MS Office Suite.
• Bilingual in English and French.

Harris Teeter, Washington, DC and Virginia 2010-Present

Co-Manager & Associate Relations Manager

• Fulfill key leadership position within branch generating up to $500k in weekly revenue.
• Associated responsibilities including management of human resources, recruitment and training / development.
• Direct daily operations for 150 team members; closely monitor performance and implement action plans as necessary.
• Leverage top notch interpersonal skills to deliver high quality customer service throughout daily interactions.
• Maintain compliance to company policies and procedures while simultaneously promoting safety throughout all operations.
• Rapidly resolve customer inquiries, handle complaints and manage issues to ensure overall satisfaction.
• Conduct in depth training on various topics, including policy compliance, progressive discipline, harassment and general human resource issues.
• Maintain proper inventory levels; utilize effective visual merchandising strategies to increase company sales.
• Ensure timely processing of new hire paperwork.

Key Achievements:

• Led initiatives to open two new branches; managed all recruitment and training processes prior to grand opening.
• Performed thorough human resource and customer service training for management level employees.
• Hand selected by regional Vice President to participate as diversity members in Women s Resource Group.

Wal-Mart Stores, PA 1993-2009

Store Manager (2007-2009)

• Received multiple merit based promotions due to top notch leadership and organizational skills.
• Fulfilled key leadership position within a fast-paced branch generating $40M in revenue.
• Recognized for exceeding store profit plan by $340k.
• Directed daily activities of 175 team members.
• Provided high quality customer service throughout daily customer interactions.

Co-Manager (2003-2007) | Assistant Manager (1998-2003) | Department Manager (1993-1998)

Bachelor Degree in Business, Concentration in Human Resources, GPA: 3.32

University of Phoenix

Associate of Arts

Phoenix University

Completed Dale Carnegie Training Class

ServSafe Certification, State of Virginia

Habitat for Humanity Volunteer