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Versatile, results-oriented Sales Professional with several years of experience in sales and account management roles within a variety of industries. Advanced experience in leading customer service and operations logistics along with steadfast listening skills which provide a valuable asset/tool to clients and ensures high productivity levels. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with internal/external teams.

Operations Management Workflow/Process Improvement Account Management

Sales Strategy Decision Making/Planning Complex Problem Solving Strategy Development

Time Management Productivity/Efficiency Oral/Written Communication Cold-Calling

• Direct day to day account management functions within a fast-paced environment with a focus on increasing productivity and efficiency levels
• Design and implement innovative strategies aimed at improving operational revenue, identify escalated client situations, and develop appropriate account solutions
• Promoted to a Sales Operations role which requires tracking outbound calls, monitoring marketing projects, and managing appointments/referrals
• Provide mentoring and guidance to 2 Business Development Representatives in addition to playing a lead role in working closely with vendors
• Support clients which included SAP, Concur, GB & Smith, and Knowmadics

• Coordinated both customer service and administrative tasks within a food service environment which required obtaining food orders and maintaining high levels of customer satisfaction and retention
• Assisted individuals with food/beverage selection, maintained an expert level knowledge of current promotions, and addressed customer inquires
• Successfully increased overall sales revenue by 45% through identifying sales trends and devising appropriate sales strategies

Bachelor of Science, Health Sciences, Minor in Biology

James Madison University, Harrisonburg, VA