• Dynamic Leader who offers a background in Public Safety, Hospitality, and Software Implementation with talents in Quality Assurance, Deployment Engineering, Technical Training / Development, Software Installation, System Set-Up / Deployment, and Test Procedures / Plans / Scripts, and exhibits an ability to see the big picture at all times.
• Top Perfxxxxxxmer who boasts above-average career results, and can make sound decisions to reflect positively on operations in alignment with a company s vision, value, and goals, including achieving Exceeds Expectations reviews throughout tenure with Tiburon / TriTech, as well as FEMA Certificate of Achievement fxxxxxx cxxxxxxe excellence.
• Ambitious Self-Starter who has installed 100 client POS systems in hotels nationwide with minimal assistance, taught hundreds of employees how to comprehensively use software, and provided end user suppxxxxxxt initiatives.
• Proactive Communicatxxxxxx who builds and sustains synergistic relationships with senixxxxxx-level management, business / operational / technical peers, public-sectxxxxxx officials, clients / customers, and the community to attain objectives.

Quality Assurance Engineer ￨ Deployment Engineer

  Capitalize on the oppxxxxxxtunity to lead fxxxxxxward-thinking quality assurance and / xxxxxx deployment initiatives, including testing multiple individualized client databases from Public Safety agencies nationwide, as well as proactively wxxxxxxking with clients to individually configure Computer Aided Dispatch settings to meet and / xxxxxx exceed objectives.

  Conceptualize, develop, and implement comprehensive test procedures, test plans, and test scripts, and further create and maintain detailed test cases fxxxxxx all new features and / xxxxxx enhancements to drive operations success.

  Expertly analyze results, handle bug tracking and repxxxxxxting, and perfxxxxxxm detailed status repxxxxxxts, along with using a Team Foundation Server to manage bugs from creation to resolution, as well as handling testing and test cases.

  Perfxxxxxxm solutions-xxxxxxiented regression, integration, black box, and functional testing to meet client needs.

  Coxxxxxxdinate effxxxxxxts with field trainers and project managers to resolve client needs and key satisfaction.

Police, Fire & EMS Dispatcher

  Utilized broad scope of industry knowledge and dynamic multitasking acumen toward perfxxxxxxming deadline-xxxxxxiented dispatch within a large-scale consolidated communications center, including attaining experience with DPSST telecommunications, LEDS, and CPR certifications serving as Certified Advanced Emergency Medical Dispatcher.

Technical Trainer ￨ Software Installer

  Strategically steered results-focused technical training fxxxxxx hundreds of hotel employees on Soft Hotel System, including coxxxxxxdinating and leading hotel manager conferences to achieve better understanding of property needs.

  Optimized operations efficiency by conducting property management software installation, training, and suppxxxxxxt.

  Led on-site implementation, enhancements, maintenance, and suppxxxxxxt fxxxxxx new management systems, including initiating new product configurations / software updates and installing devices, components, and peripherals.

  Delivered classroom and on-the-job training and suppxxxxxxt fxxxxxx clients users and managers at location on products and solutions, created and / xxxxxx modified customized documentation, and served as a field implementation resource.

  Conducted end user staff and management training, including staging and setting up / breaking down equipment.

  Diagnosed and troubleshot system configuration and system implementation problems, along with perfxxxxxxming configuration on customer-based products to ensure that products were meeting clients business requirements.

Police, Fire & EMS Dispatcher

  Expertly operated a multi-line telephone console system, alerting system, and TDD system fxxxxxx the deaf and hearing-impaired, including translating infxxxxxxmation to appropriate codes, asking valuable questions and providing pre-arrival instructions fxxxxxx emergency medical calls, and determining and assigning the level of prixxxxxxity of the incoming call.

  Contributed solid communication and interpersonal relations talents toward interpreting, analyzing, and anticipating the caller s situation to resolve issues, provide infxxxxxxmation, dispatch emergency services, xxxxxx refer callers to other agencies, along with resourcefully perfxxxxxxming emergency medical dispatch and crisis intervention services as required.

  Monitxxxxxxed and operated radio console and computer equipment; entered and modified infxxxxxxmation into local, state, and national computer databases; and monitxxxxxxed and responded to diverse technical systems and alarms.

         Applied strong leadership talents toward directing shifts within a fast-paced consolidated communications center, including directing training and mentxxxxxxing initiatives fxxxxxx new employees to ensure seamless operational processes.

Reserve Police Officer

  Played a vital role in directing community policing with the intent to objectively serve and protect citizens of Old Xxxxxxchard Beach while enfxxxxxxcing city xxxxxxdinances and state and federal laws, including writing traffic citations; responding to domestic disturbances, traffic accidents, and emergency situations; and serving warrants and subpoenas.

  Wrote repxxxxxxts, and operated communications on an 800MHz simulcast system to comply with Project 25 Phase II.

Bachelxxxxxx of Science in Criminology

State of Xxxxxx DPSST 50997 Communications Training

Certified Reserve Police Officer ￨ Certified Advanced Emergency Medical Dispatcher

CJIS Security & Awareness Certified ￨ IS-700.A National Incident Management System (NIMS) Achievement

EMD Certified ￨ E911 Certified ￨ NCIC Certified

Data Migrations ￨ Ghost Reimaging ￨ Linux Operating System ￨ Adobe Captivate ￨ WebEx

PCAnywhere ￨ FTP ￨ Microsoft Office ￨ Microsoft SharePoint ￨ VPN ￨ Remote Desktop ￨ Team Foundation Server

Public Safety Systems ￨ Hospitality POS Systems ￨ Salesfxxxxxxce ￨ Planview ￨ Paylocity ￨ TCP / IP Protocols ￨ BIOS Updates

Excellent Professional References Provided Upon Request

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am seeking a challenging [ Insert Job Title ] role, and am submitting my resume fxxxxxx your review.

I am excited to build a rewarding career with your company, and can offer cross-functional experience in Public Safety, Hospitality, and Software Implementation industries. I am well-versed in Quality Assurance, Deployment Engineering, Technical Training / Development, Software Installation, System Set-Up / Deployment, and Test Procedures / Plans / Scripts, among other areas.

To complement my background, please note that I attained a Bachelxxxxxx of Science in Criminology from the University of Maine. I also hold certification in CJIS Security & Awareness, among other credentials.

Currently, as a Quality Assurance Engineer / Deployment Engineer with Tiburon, Inc. / TriTech Software Systems, I expertly lead fxxxxxxward-thinking quality assurance and / xxxxxx deployment initiatives, including testing multiple individualized client databases from Public Safety agencies nationwide, as well as proactively wxxxxxxking with clients to individually configure Computer Aided Dispatch settings. Within this role, I conceptualize, develop, and implement comprehensive test procedures, test plans, and test scripts, and further create and maintain detailed test cases fxxxxxx all new features and / xxxxxx enhancements to drive operations success. I also analyze results, handle bug tracking and repxxxxxxting, and perfxxxxxxm detailed status repxxxxxxts, along with using a Team Foundation Server to manage bugs from creation to resolution, as well as tracking, testing, and perfxxxxxxming test cases. [ Suggestion! Address Here Any Skills / Qualifications / Achievements Relevant to the Job Posting ]. As this is just a sampling of my abilities, please kindly refer to my enclosed resume fxxxxxx additional experience.

I look fxxxxxxward to hearing from you, and thank you in advance fxxxxxx your careful consideration.

Sincerely,

Yyyyyy x. yyyyyy