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Yyyyyy x. yyyyyy

- 247 E Atlantic Ave.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Retail Manager Customer Service Manager


Qualifications Profile


    Highly self-motivated and results-driven management professional with more than 27 years providing high-performance sales, customer service, credit management, and operations support in the construction and home building industries.

    Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to strategize solutions in addressing work issues even under stressful work conditions.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results from concurrent tasks.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities and demographics.


Key Expertise

    Strategic & Operations Planning & Execution

    Marketing & Sales (Traditional. & Online)

    Fiscal & Budget Administration

    Business Development

    Retail Sales Management

    Territory Sales Administration

    Multiple Account Management

    Customer Service Management

    Product Branding & Positioning

    Merchandise Inventory Management

    Relationship Management (Customers, Public, & Suppliers)

    Process/Workflow Improvement

    Profitability Management

    Inter-Office Coordination

    Policies, Standards & Regulatory Compliance Management

    Staff Supervision & Training

    Team Building Dynamics

    Records & Document Management

    MS Office (Word, Excel, PowerPoint, Access, & Outlook)

    Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing


Professional Experience


Avalon Flooring Ÿ Avalon Flooring , Ocean City, XXXXXX

Sales Consultant / Project Design Manager Aug 1997 Present

    Drive incremental sales through in-store and outside new business development with interior designers, home builders, general contractors, property managers and installers.

    Meet or exceed sales performance and profit margin targets while delivering uncompromised customer service to ensure customer loyalty and word-of-mouth promotion.

    Conduct product presentations in the showroom, qualifying the sale, and educating customers in floor covering and window treatment technologies and methods.

    Provide a clear sense of order, balance, perspective, and harmony through good design and tasteful color choices, rendering 3D computer images of proposed designs in homebuilding projects and proposals.

    Manage design projects around company products from conception to completion, estimating total project costs, and ensuring a totally satisfying client experience with the business.


The Sherwin Williams Company Ÿ Ocean City, XXXXXX

Assistant Store Manager / Credit Manager Oct 1989 Aug 1997

    Assisted the store GM supervise sales and operations staff in attaining store objectives and performance metrics. Conducted outside sales calls in target markets and developed store accounts.

    Ensured compliance with quality standards and service expectations for a totally satisfying customer experience, word-of-mouth promotions, and repeat business.

    Assisted retail and wholesale customers in their purchase decisions for the appropriate paint, wallpaper and window treatment products that meet their requirements.

    Resolved customer issues and complaints within company guidelines and service standards.

    Managed receivables and identified opportunities to monetize dormant receivables as needed.

    Planned and executed credit collection activities, completing documentation to support collection calls.

    Provided HR support in staff recruitment, screening, career development, promotions, and severance.


Education & Credentials


Diploma, Secondary Education,




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