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Profile
Offering several years of progression in management, from initially completing comprehensive training program to steadily promoting to manage locations across all corporate brands
Extensive experience in steering operations spanning human resources, sales, marketing, customer service, fleet management, inventory control, quality assurance, administrative, and financial/P&L
Excel in defining, developing and executing targeted strategies to capture new business, develop existing accounts, increase market share, and maximize competitive leveraging
Continual focus on delivering world-class service; talent for identifying and capitalizing on customer/market needs, offering customized solutions and promptly addressing and resolving issues
Hands-on leader highly effective in hiring, training, developing, and directing productive teams; facilitate a motivating, collaborative teamwork environment instrumental to boosting employee morale, retention and bottom-line job performance
Valuable prior experience in sales, customer service, executive assistance, and office administration
Career Track
Enterprise Holdings LLC-multiple locations, HI 2013-Present
(Enterprise Holdings LLC includes Enterprise, Alamo and National car rental brands)
Manager, National Car Rental-Honolulu International Airport, HI; 2016-Present
Manager, Alamo Rent a Car-Waikiki Kaiulani/Honolulu, HI; 2015-2016
Manager, Enterprise-Hickam AFB-Honolulu, HI; 2014-2015
Management Trainee, Enterprise Holdings-Honolulu, HI; 2013-2014
Since successfully completing intensive 9-month management training program, have steadily progressed with company to management positions across all brands, assuming increasing accountabilities for higher volume profit centers through P&L
Steer full-scope operations spanning human resources, sales, marketing, reservations, new business development, existing account management, and customer service through fleet management, administrative, and financial
Currently managing 45 employees, from training and development through scheduling, supervision and time and attendance
Presently oversee fleet of 1.5K rental cars; includes strategic resource management, inventory control and quality assurance
Successfully planned, coordinated and managed 400-car fleet services supporting Military RIMPAC exercise training, including organizing 30+ global military groups and reservations; Summer 2014
JN
Automotive Group-Honolulu,
HI
2011-2013
Rental Agent
Provided superior customer service and drove high-volume sales by effectively selling, receiving, processing, resolving, and responding to rental orders
Concurrently managed general office/administrative functions supporting rental operations
Tax Wizards-Las Vegas, NV 2008-2011
Executive Assistant
Actively supported executive/management team in maximizing business performance by providing comprehensive administrative, office and operational support; included maintaining client list
Strategically managed appointment and travel schedules to optimize use of time and resources
Education
Associate in Psychology, College of Southern Nevada-Las Vegas; 2011
Associate of Arts, College of Southern Nevada-Las Vegas; 2009
Community Leadership
Organizer, Hawaii
Pet Walk 2015-Enterprise Holdings LLC; 2015
Participant, Big Brothers and Big Sisters Bowling Charity; 2015
Organizer, Honolulu
Breast Cancer Walk-Enterprise Holdings LLC; 2014
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