Yyyyyy x. yyyyyy

Customer Service | Retail Operations | Maintenance & Safety Measures | Inventory Control | Documentation

Phone Correspondence | Problem Solving | Relationship Building | Communication | Critical & Analytical Thinking

Interviews & Training | Supervision | Time Management | Workflow Development | Microsoft Office | Windows

Driven, globally-experienced executive with over 10 years of progressive expertise and a sound educational foundation. Skilled in leading teams to drive operational efforts that encourage growth and success. Proven ability to assess needs, as well as work diligently to surpass all set expectations. Able to build relationships with key personnel and serve as both a resource and subject matter expert. Easily adaptable to any organization; works well independently, as well as act in a team member capacity. Presently in search of a management position that calls on use of customer service and leadership skills with a direct focus on business analysis.

Grocery Selector (2010 2014, 2015 Present)

  Retrieve store orders to ascertain which items need to be relocated, gathered or distributed

  Utilize a sound inventory system to select store orders in an efficient manner; sort and place items on pallets according to a predetermined sequence, e.g. size, type or product code

  Relocate products from their respective aisles to designated shipping areas and fulfill requests for stock items

  Assemble customer orders from stock and place them on pallets to inspect for possible damages; shrink wrap products on pallets according to procedural specifications and mark them with identifiers for easy reference

  Drive pallet jack to transport products to their respective trailer locations according to store number

  Operate all machinery according to relevant safety protocols

  Perform additional job functions as requested by Warehouse Management staff teams

Assistant Grocery Manager (2014 2015)

  Guaranteed high-caliber customer care by satisfying their needs in delivering top-notch service

  Supervised up to 25 Grocery Associates and managed them in alignment with Harris Teeter's policies and any applicable laws

  Follow Plan-o-grams to build display endcaps, wings and other visuals

  Use CAO (Computer Assisted Ordering) to create weekly orders, audit inventory and maintain accurate product counts

  Developed efficient staff workflows that contributed to operational excellence and prioritized tasks in order of importance

  Aimed to surpass all department productivity standards, as well as implement all labor and safety standards

  Revised standard operating procedures (SOPs) and observed staff to drive regulatory compliance

  Gathered, stored and retrieved production data

  Made certain that truck and back stock was worked daily

  Confirmed that the store was blocked and in pristine condition

  Addressed all complaints and resolved each in a timely manner

  Skillfully rewarded and disciplined personnel in accordance with their performance levels

  Maintains a positive and respectful attitude; strived to be a role model within and independent of the company

  Consistently reported to work on time, prepared to perform all assigned duties

  Also worked in the BBT Management Program from 2014 2015

Pro Shop Assistant/Cart Attendant

  Opened and closed the Shop including associated duties; acted on behalf of the Manager and Director of Golf by administering existing policies and regulations

  Interacted with customers and offered unmatched, high-quality service to heighten satisfaction levels

  Utilized a computerized cash register to collect golf fees and sell retail merchandise

  Completed customer registrations and reservations; provided each with pertinent information and replied to questions regarding the Shop s various services and programs

  Received, priced and stocked various retail items to exercise sound inventory control

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Page Two

Pro Shop Assistant/Cart Attendant, Continued

  Pulled and washed golf carts and placed them in storage at the end of the day

  Emptied trash and kept the cart storage area clean and orderly at all times

  Performed additional assigned duties centered on the maintenance and operations of a golf course and/or driving range

Shipping and Receiving Clerk

  Loaded and unloaded trucks, picked orders and wrapped products

  Packed and labeled items for shipping and receiving

  Ensured that the actual physical inventory matched the inventory in the database

  Verified received items by checking identifiers for each; inspected the condition of all items to compare the count and measure to purchase orders and the packing list

  Upheld inventory by marking and placing items in stock; ensured the cleanliness and proper storage of all inventory

  Filled item requests by selecting objects, staging both completed and partial orders, as well as double-checking pulled orders to confirm accuracy levels

Golf Cart Attendant

  Staged carts in the proper staging area and prepared to serve customers upon their arrival; detailed staged carts in the morning as needed

  Confirmed readiness to service members and guests at the bag drop; removed bags from vehicles or storage space to load each onto carts

  Properly set practice and short game areas in accordance with specific guidelines.

  Cleansed range balls and towels daily to make certain that facilities were neat, sanitary and tidy

  Removed bags from carts to return them to member/guest vehicle or storage areas; returned carts to storage and removed items from them, e.g. towels, pencils, scorecards and the like

  Washed and detailed carts before parking them to charge overnight

Bachelor of Science, Management, University of Phoenix, 2016 (GPA 3.02)

Certification, Electrical Pallet Jack and Forklift Operator

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx abc@xyz.com

March 16, 2018

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear [Hiring Agent Name],

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:

  I bring to any role over 10 years of proven customer service operations excellence. I aim to achieve the utmost in client and company satisfaction in any role I take on.

  As a professional, I have a vested interest in operations management, client satisfaction and inventory control, among other vital functions. My goal is to always meet or exceed all objectives set before me.

  Over the course of my career, detailed within my resume, I have grown and expanded my levels of expertise in interpersonal communications, staff relations and training. I am a lifelong learner, always willing to adapt to innovative new processes and technologies.

  Independent of my practical background, I ve also earned a B.S. in Management from the University of Phoenix this year. Additionally, I am a certified Electrical Pallet Jack and Forklift Operator.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

Enc. Resume