Information systems technology support expert with strong leadership and management skills.

  Outstanding knowledge of enterprise network infrastructure and communication gateways.

  Led new projects pertaining to Windows servers; network infrastructure; multiple phone system platforms; email services; and ISP communications, working closely with vendors on implementations.

Wacoal America, Inc. Lyndhurst, NJ June 2005-Present

Assistant Network Coordinator

  Support and Administration to Windows 2003/2008 servers and clients PCs for over 800 users located in London, Dominican Republic and the US.

  Provide administration and support to Lotus Domino 8.5 servers and Lotus Client 8.5 configuration.

  Manage and support Mitel 3300 phone controllers, devices and services like Mitel VoIP 5330/5324/5304/5224/5220/5215 phones; Mitel 420/410/401 digital phones; and Mitel MBG RS6000 servers for remote IP phones.

  Support local and remote users connecting through SSL VPN services, TwinNet servers, Bosanova, Remote Desktop Manager and Logmein Web-based software.

  Administer BYOD wireless phones via MobileIron Server 5.8 and company-owned devices, including iPads, iPhones, Androids and other devices.

  Demonstrate server knowledge of IBM Blackberry; Mitel NuPoint Web Console (voice mail) in conjunction with Mitel Collaboration Advanced for Unified Communications; Repartee voice mail server; Tapit Nova reporting system; and IBM iSeries client 5.9 for Windows.

Major Projects:

  Installed MobileIron Server 5.8 for multi-platform wireless phone devices, including iPads, iPhones and Androids devices for BYOD and company-owned devices.

  Spearheaded planning of IBM Lotus Notes server and client upgrades to ensure the Windows system was compatible and functional with PCs at sites in the U.S., London and Dominican Republic.

  Worked with vendors, including an Internet Service Provider, to install a T1 line for an MPLS ISP services upgrade for multi-site communications.

  Helped manage a phone system software upgrade for multi-site Mitel 3300 Controllers and hardware devices from Mitel 420/410/401 digital phones to Mitel 5330/5324/5304 IP phones.

  Collaborated with a vendor to plan, configure and install a call distribution system.

  Assisted with installation of an intranet Mitel phone system in London and the Dominican Republic.

Barneys New York Lyndhurst, NJ 1999-2004

Systems Administrator (2001-2004)

  Set-up TCP/IP on Windows 2000 and IBM RS6000 for clients interfacing with a UNIX operating system.

  Resolved T1 line, crashed server (IPL) and POS issues, including desktop hardware and software conflicts, while supporting associates working with Novell Netware 5.1 and AS/400 IBM iSeries networks.

  Developed cost effective plans for T1 lines and frame relays.

  Maintained Windows 2000 servers, Dell POS registers and application testing and setups.

Barneys New York Lyndhurst, NJ (continued) 1999-2004

Senior Systems Analyst (2000-2001)

  Installed and configured Microsoft Outlook, RAS, VNC and Proxy server on PCs and laptops.

  Configured network clients to TCP/IP application and operating systems.

  Helped end users resolve problems with IBM servers/registers and POS applications.

  Assisted in interfacing Novell Netware with Windows 2000 servers and AIX 4.3 operating system.

Computer Operator (1999-2000)

  Connected CAT 5 cables for Windows 2000 and Novell networks to desktops, printers and peripherals.

  Installed or replaced DG terminals, PDT s, scanners and Monarch ticket printers.

Software: Windows 2000/2003/2008 Server; Microsoft Office, Project and Visio; Windows Active Directory; VMware vSphere Client; IBM Domino/Lotus Notes 8.5; Mitel 3300 phone systems; Mitel NuPoint and Repartee Voice Mail Systems; IBM iSeries Server and Client v5; Dell K1000 Kace Ticket Management Center 5.5.9; RightFax faxing services; Lifesize Video Conference systems; Prairiefyre ACD Contact Center; Symantic Enterprise Endpoint Protection; TCP/IP, HP and Dell Routers/Switches; OS/400; Win VNC 3.3; Proxy master/client; Ghost 8.0; Symantec pcAnywhere Manager; Remote Desktop Manager; Cisco AnyConnect SSL VPN v2.5; Twinnet remote server; Novell Netware 3.11/5.0; DG/UX UNIX; STS SYSTEMS; SMIT and SYSADM utilities; Visual Basic 5.0.

Hardware: Dell Power Edge C6145/C2100/C1100/600SC servers; Cisco and Dell routers/switches; HP Net Server LH6000R servers; IBM iSeries Server; IBM RS6000 server; Dell T110/R210; MPLS T3 equipment; IPS NSU s and Circuits; Toshiba and IBM Laptops; HP printer Ethernet cards; Atrium Registers; IBM 4694 registers; Data General av9500/av5500 mainframes; Cisco Firewall/Gateways; IP printer setup; Ethernet NIC s, HHD and CD/DVD-ROM drives; sound cards; FERRUPS FE Series UPS s; video cards; memory; voice/Data modems; CAT5/6 cables patching; DG/UX mainframe hardware such as serial cables, DG dummy terminals, 9445 Monarch BARCODE printers, 9855 Monarch ticket printers, clusters, BARCODE scanners and PDT s.

Associate of Applied Science (AAS), Network Management focus, Berkeley College; High Honors grad, 2003

  Project Management Certificate, Ramapo College of New Jersey Mahwah, NJ; earned Apr. 2012

  Deploying VMware vSphere v6.0 Certificate, Learning Tree International New York, NY; earned Jan. 2016

  CompTIA 220-301 A+ Core Hardware Certificate, Avtech Technology Hackensack, NJ; earned Mar. 2004

  Micro Business Systems Diploma, Computer Learning Center Paramus, NJ; earned 1996

Dear Hiring Manager:

I am currently seeking a challenging opportunity at your organization and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, I am an information systems technology support expert with strong leadership and management skills. I boast outstanding knowledge of enterprise network infrastructure and communication gateways. In this capacity, I have led new projects pertaining to Windows servers; network infrastructure; multiple phone system platforms; email services; and ISP communications, working closely with vendors on implementations.

Since June 2005, I have served as an Assistant Network Coordinator for Wacoal America, Inc. In this role, I have led major projects to completion. Among my specific examples:

  Installed MobileIron Server 5.8 for multi-platform wireless phone devices, including iPads, iPhones and Androids devices for BYOD and company-owned devices.

  Spearheaded planning of IBM Lotus Notes server and client upgrades to ensure the Windows system was compatible and functional with PCs at sites in the U.S., London and Dominican Republic.

  Worked with vendors, including an Internet Service Provider, to install a T1 line for an MPLS ISP services upgrade for multi-site communications.

  Helped manage a phone system software upgrade for multi-site Mitel 3300 Controllers and hardware devices from Mitel 420/410/401 digital phones to Mitel 5330/5324/5304 IP phones.

  Collaborated with a vendor to plan, configure and install a call distribution system.

  Assisted with installation of an intranet Mitel phone system in London and the Dominican Republic.

As your leader, you will find me to be a team player committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

201-321-9138