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YYYYYY X. YYYYYY
4129 Prindle Court, #0000 xxxxxx xxxx , xxxx , xxxxx 00000 757-617-1300 abc@xyz.com
Objective
Analytical professional seeking to launch the next chapter of my IT career as a (INSERT JOB TITLE HERE).
Summary of Qualifications
IT professional with a consistent, proven track record of exceeding performance expectations.
Strong ability to administer networks and servers, with solid troubleshooting and technical support skills.
Stellar listening, verbal communication, oral presentation and interpersonal skills to gain the trust, confidence and respect of key stakeholders.
Technical Skills
Servers: Windows Server 2008/2012
Networks: Microsoft Active Directory
Operating Systems: Windows XP/Vista/7/8/10 and Linux
Software: Microsoft Office Suite 2010 and 2016; Adobe Acrobat Professional; MySQL; Remedy; Element Software Distribution
Programming: HTML and Java
Hardware: Sound Cards; Routers; RAM; File Servers; Cat5-6 Cables; Monitors; Switches; SATA/SSD & IDE
Printers; Fiber Cable and Switches; Motherboards; Print Servers; Graphics Cards; and Processors
Education, Training and Certificates
CompTIA Security+ Certified
Studied Network System Administration, ITT Technical Institute
Completed Cisco Certified Networking Administrator course, Pruden Center for Industry and Technology
Work History
Fiber Solutions Associate, Verizon FiOS Newport News, VA Aug. 2014-Present
Demonstrate outstanding competency of IT in order to provide exceptional service to customers.
Maintain diplomacy, tact and excellent listening skills to identify issues customers are experiencing.
Collaborate effectively with a diverse team of personnel across multiple departments to resolve problems.
Showcase strong attention to detail, organizational and time management skills to achieve job goals.
Help Desk Technician, NMCI Service Desk Norfolk, VA Apr. 2013-Sept. 2014
Displayed a stellar knowledge of troubleshooting complex computer issues.
Demonstrated solid competency of servers; operating systems; security protocols; and hardware, including Windows 7 and printer, file and Exchange servers.
Previously:
Customer Service Associate, Lowe s Home Improvement Suffolk, VA Feb. 2011-Apr. 2013
Customer Service Associate, Subway Suffolk, VA Sept. 2009-Nov. 2010
Metal Fabricator, Suffolk Iron Works Suffolk, VA May 2007-Sept. 2009
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