Resume Company – The Internet’s Very Best

The Following Text Is An Unformatted Professional Resume Sample

From The Writers At The Resume Writing Group, Inc.

This Resume Has Not Been Formatted

Click HERE!

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~


Career Profile

Key Contributor and Effective Leader with several years of experience in technical support and customer service roles in fast-paced and high-stress environments within a variety of industries. Experienced in devising unique solutions to technical issues, fostering positive relationships with end-users, and overseeing software implementations/updates. Equipped with a significant ability to leverage skills in project management and to introduce new tools for cost/time savings and efficiency improvements.

Key Competencies


       Technical Support

       Software Implementation

       Project Management

       Customer Service


       Technical Research

       Database Administration

       System Configuration

       Remote Desktop


       Attention to Detail

       Complex Problem Solving

       Process Improvement

       Network Administration


Professional Experience

Blogen, Idec, Research Triangle Park, NC November 2015-March 2016

Customer Support

  Directly manage several administrative and operations functions within a fast-paced environment with a focus on increasing productivity and efficiency

  Respond quickly to customer technical support requests, successfully manage call flow, and oversee software/hardware installations and/or updates

  Review and analyze technical issues while simultaneously developing unique solutions, create technical cases/claims, and follow up issues related to lost/displaced orders


HCL America, Cary, NC April 2015-September 2015

Helpdesk Analyst

  Utilized superior technical acumen in order to assist end-users with complex technical issues which required analyzing issues and devising unique solutions

  Supported various technical operations such as file sharing, email/distribution list management, software upgrades, and system setting adjustments

  Assisted end-users with technical issues via remote desktop software, provide login related assistance to locked-out users, managed support call flow, and updated internal databases

  Successfully configured Cisco IP soft-phone and desktops, analyzed problems in SAP, repaired user profiles as needed, and maintained the organization s ticketing system


IBM/Verizon Raleigh, Cary, NC January 2013-March 2015

Helpdesk Analyst

  Coordinated several technical issues within the organization which included managing service level agreements and ensuring all internal procedures were adhered to

  Created and closed out all user troubleshooting tickets, logged technical incidents/service requests, and performed software installations/upgrades

  Reset passwords and/or user names for users, unlocked system access, and successfully provided second level support to the internal help desk

Page 1 of 2

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~


Professional Experience Continued:

Fidelity Investments, Durham, NC September 2005-February 2011

Customer Advocate III

  Utilized superior communication and interpersonal abilities in order to provide stellar customer service to both new and existing clients

  Reviewed and managed employee benefit programs, explained pension payment options to customers, generated pension calculation statements, and provided explanation of benefits paperwork to customers

  Investigated missing checks and initiated replacement checks as needed, maintained significant product knowledge, and implemented unique customer service strategies


Valueoptions, Durham, NC July 2005-September 2010

Customer Service Representative

  Successfully managed customer service related functions which included providing support to members, beneficiaries, and providers within a call-center environment

  Provided customers with information related to benefits, eligibility, health referrals, and non-medical necessity review authorizations

  Appropriately managed calls from both threatened and suicidal callers which included fostering rapport with the customer and providing referrals to an on-call Clinician


Additional Professional Experience Includes: Customer Service Representative, Convergys


Education /Certifications


Associate s, Information Technology: Software Engineer Information Technology

University of Phoenix, Raleigh, NC


ITIL Certified, MCSA

Wake Technical Community College, Raleigh, NC


Technical Skills


Proficient in: Windows (7, 8, XP), Office365, Avamar, CyberArk, Remedy, Service Now, Cisco IP, Lync/Skype for Business, Citrix, LAN/WAN, RSA Remote Manager, VPN/SecureID, Multi Factor Authentication, MS Exchange, Microsoft Professional 2013, Enterprise Manager, SAP, Remote Desktop Support, and Change Auditor


Page 2 of 2

<< Previous           Back to Sitemap           Next >>

Remember: Hire Us To Write YOUR New Resume
And We GUARANTEE That If You’re Not Working In 60 Days Or Less,
We’ll Revise Your Resume, Refund Your Money,
AND Give You $50 EXTRA!

Click HERE!

Members Of The Following Resume Writing Associations:

BBB Rating : A+

Proud Sponsors Of:



For General Customer Service, Call Us Toll Free At 1-800-466-3076 Or Email Our Writers By Clicking HERE

 Resume Writing Group © 2005-.   All graphics & text on ResumeWritingGroup.Com are either owned or licensed by our company and may
not be reproduced without expressed, written consent.  Terms of service and rules for guarantees may be reviewed here...
*our resume writing Guarantee requires clients to save receipts as proof that they've submitted COPIES OF their NEW resume to a minimum of 40 employers USING OUR ADVICE.   REFUNDS ARE LIMITED TO RESUMES AND DO NOT INCLUDE ADDITIONAL SERVICES SUCH AS COVER LETTERS.REFUNDS CAN BE CLAIMED UP TO 90 DAYS AFTER PURCHASE.