Yyyyyy x. yyyyyy Xxxxxx, XXXXXX xxxxxx

Results-Focused Leader seeking Management role

Most Xxxxxxluable Person Award ￨ Multiple Top Performer Awards ￨ Higher Standard Service Award

Call Quality Silver & Bronze Awards ￨ Voice of the Customer Award ￨ Customer Relationship Management Recipient

Ambitious B.A. in Business Finance candidate who offers strong experience in leadership, team building, training / mentoring, and multi-industry operations optimization in alignment with a company s vision, xxxxxxlue, and goals. Top performer who leads peers by example and with integrity to deliver services excellence while exhibiting talent in quickly gaining customers confidence and retention. Top performer who demonstrates superior attention-to-detail to meet objectives. Out-of-the-box thinker who seamlessly liaises among senior-level management, cross-functional business / operational peers, and customers to improve business processes and workflow efficiency while driving lucrative results.

Payroll / Financial Operations

Business Operations Management

Team Building / Training / Development

Eligibility / Authorization Verifications

Accounts Receixxxxxxbles / Bank Reconciliation

Clerical / Administration

Sales / New Business Development

Portfolio / Account Management

Customer Relationship Management

Fair Debt Collection Practices Act (FDCPA)

ADP, Xxxxxx, XXXXXX 2016 Present

Associate Client Support Consultant

Contribute solid analytical abilities toward accurately processing payroll and researching payroll issues as required. Submit amendments for tax revisions. Deliver targeted sales and product details and suggestions. Consistently achieve recognition as a Top Performer for client surveys while building and sustaining productivity by leading team huddles.

LoanCare, Xxxxxx Beach, XXXXXX 2012 ￨ 2015 Present

Seller Finance Account Service Team Lead ￨ Accounting Clerk ￨ Service Release Processor

Strategically steer reconciliations for escrow accounts and use Excel to balance escrow funds. Send wire transactions to client accounts. Lead dissemination and / or receipt of department-wide correspondence, including researching and reviewing contract details to ensure contract accuracy, as well as closing out contracts that were paid off. Expertly review account histories to respond to inquiries. Assist in clerical duties, such as filing, copying and faxing mortgage documents. Send emails regarding important information and changes to the department. Develop PowerPoint presentations and templates for business processes. Process payments for property taxes and insurance to meet goals. Reconcile the accounts receixxxxxxble ledger to ensure that all payments are accounted for and properly posted. Responsible for generating financial statements and reports detailing accounts receixxxxxxble status. Perform daily financial transactions, including verifying, classifying, posting and recording accounts receixxxxxxble data.

Anthem, Xxxxxx Beach, XXXXXX 2013 2015

Claims Representative III

Led research of rejected claims, and submit complaints to the state from providers and members. Reprocessed claims that denied incorrectly. Billed claims for Medicaid, and Medicare. Billed and processed claims. Used CMS 1500 and UB-04 forms to bill claims. Reviewed claims thoroughly to ensure that there is no missing or incomplete information. Examined, processed, calculated, and pay claims insuring filings, documentation and reports. Handled high-volume Medicare / Medicaid and Amerixxxxxxntage plans, including assisting with eligibility, claim status, benefits, and authorizations. Familiar with CPT codes and medical terminology. Contributed knowledge of MACESS and Facets.

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Anthem, Xxxxxx Beach, XXXXXX (continued) 2013 2015

Customer Care Representative

Capitalized on the opportunity to support members with comprehensive inquiries regarding health insurance, including verifying eligibility, authorizations, and procedure codes, as well as assisting members with finding specialists and facilities. Performed clerical duties, such as taking messages and delivered to proper personnel.

Bank of America, Xxxxxx, XXXXXX 2008 2011

Customer Relationship Manager I

Recognized for job excellence with rapid promotion to CRM role within a large-scale mortgage department, including managing a 270-loan portfolio of delinquent loans by working with loan modification and disposition specialists to determine solutions to cure accounts. Educated customers on repayment plans, special forbearance, modifications, short sale, and foreclosures. Optimized efficiency by collecting information (e.g. W-2s, paystubs, RMSs) and organizing files.

Collector II

Played a vital role in exceeding quality expectations by proactively conferring among customers to resolve billing concerns, including demonstrating knowledge of Fair Debt Collection Practices Act (FDCPA) while negotiating payment terms, processing payments and refund requests, and investigating missing or lost payments and unauthorized payments.

Watch World International (Sunglass Hut), Xxxxxx, XXXXXX 2006 2008

Assistant Manager

Maximized bottom-line performance by directing sales per strategic retail goals, along with handling all facets of high-volume inventory control, deposits, and opening / closing operations. Recruited, interviewed, trained, and managed staff.

Xxxxxx State University

Bachelor of Arts in Business Finance (Projected 2017)

Corporate Finance ￨ Social Business / Internationalism ￨ Business Communication ￨ Accounting

Legal Environment for Business ￨ Principles of Financial Accounting ￨ Business / Entrepreneurship

Microeconomics ￨ Macroeconomics ￨ Principles of Marketing / Financial Institutions ￨ Medical Terminology

Microsoft Office ￨ Lending Portal ￨ Facets ￨ Internet Applications