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Driven, focused, and hard-working Strategic Leader with several years of experience and a demonstrated background in increasing productivity and efficiency within a variety of environments. Experienced in managing cross-functional teams, completing equipment installations and/or repairs, and completing diagnostic testing on hardware or software systems. Highly adept in improving operational efficiency levels in addition to maintaining strong communication with co-workers, staff, customers, and members of executive management.


Active Federal Secret Security Clearance


Key Competencies


Telecommunication Installation/Repair Equipment Inspections Field Systems Repair

Team Leadership/Coaching Equipment Procurement VoIP/Data Network Systems

Process Improvement Cost Reduction Attention to Detail Diagnostic Testing


Professional Experience

US Marine Corp. June 2010-Present

Ground Radio Intermediate Repairman

  Direct day to day technical operations within a fast-paced environment with a concentration on increasing productivity and efficiency levels

  Identify technical issues with ground equipment and complete repairs, inspect various pieces of communication equipment, and procure required components/parts

  Supervise a team of 26 individuals which requires providing individualized guidance and coaching along with handling disciplinary issues as needed

  Awarded 2 Navy Achievement Medals, The Selected Marine Corps Reserve Medal, and The National Defense Medal


Securus Technologies March 2016-Present

Field Service Technician II

  Oversee various technical functions within the organization which included completing equipment installations and repairs

  Maintain an expert level knowledge of VoIP and data network systems within the Department of Corrections in addition to gathering data for future use

  Support Investigators as needed which includes gathering phone recording and voice biometric data, inspect client sites, and identify cost saving options


AT&T January 2014-December 2015

U-Verse Premise Technician

  Coordinated installation and repair of cable/internet services within both residential and commercial facilities

  Reviewed equipment to ensure it was working appropriately, ran diagnostic tests on malfunctioning equipment, and updated clients on repair status

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Professional Experience Continued:

Securitas May 2013-January 2014

Security Guard

  Supported security operations for various National Government services which included monitoring over 20 cameras simultaneously and verifying incoming building guests

  Reviewed guest credentials to ensure authorized access, completed both planned and random patrols/inspections, and diffused escalated situations


Best Buy Geek Squad July 2011-July 2012

Computer Intelligence Agent

  Managed technical support functions within a retail store environment which included reviewing and troubleshooting both software and hardware systems

  Completed complex hardware modifications, scheduled repairs, and maintained positive rapport with customers


Professional Training


Basic Electronics Course, Ground Radio Intermediate Repair Course, and Corporals Course, United States Marine Corps. Reserve



























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Hiring Agent Name


Company Name


City/State/Zip Code





I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in strategic leadership roles with experience in handling field equipment repair/installation, analyzing issues with software/hardware systems, and supervising teams of over 20 individuals. In addition, I have strong experience in interacting positively with others, analyzing and solving complex technical issues, and leading large-scale projects.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Joseph Lee Lackey II


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