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Yyyyyy x. yyyyyy

Seeking Valuable, Growth-Oriented Domain Name / Trademark Infringement Analyst Role


0000 xxxxxx xxxx , xxxx , xxxxx 00000 (xxx-xxx-xxxx


Results-focused leader specializing in driving business growth by initiating dynamic solutions to support wide-ranging goals eager to offer key experience toward maximizing your success.


Brand Protection / Infringement Domain Monitoring Client Assets Protection Client Management

Strategic Analysis / Planning Team Building / Training Global Communications Process Improvement

Portfolio Management Sales / Marketing Operations Management Policy / Procedure Development


         Integral leader who offers proven experience in large-scale domain optimization, including designing, developing, and implementing innovative processes to achieve continued key growth and productivity.

         Ambitious self-starter who demonstrates superior attention-to-detail and sharp analytical abilities, including assisting clients with strategic information relating to brand protection and domain monitoring.

         Top performer who boasts of skill serving as the primary contact for 35+ countries registries and registrars to allow the development of valuable relationships with local officials and various contacts.


Professional Synopsis


Populus Group / eBay, Inc. 2015 Present


Global Corporate Domain Name Manager

        Capitalize on the opportunity to manage Global Domain Portfolio and domain registrations, including drafting TM Cease & Desist letters in coordination with Dispute Resolution (DR) team to meet goals.

        Coordinate internal efforts with security team members to activate websites, along with performing Domain Name Clearance and acquisitions, as well as taking down sites for proceeding with UDRP.

        Lead targeted IP team analysis on comprehensive global launch of internationally based domains.

        Effectively serve as a cost center for departments and matter ID submission, along with assisting with best practice policies to ensure domains are not at risk and successfully pass security measures.

        Work with security team regarding 3rd party server approvals and add zone file uploads internal DNS.


CitizenHawk 2012 2015


Brand Infringement Analyst / Domain Recovery Analyst

        Utilized broad scope of industry knowledge and dynamic business acumen toward ensuring clients protect assets and reclaim millions in revenue via methods currently monetized by fraudulent domain holders, including pay-per-click advertising, gambling, pop-ups, spyware, and affiliate fraud.

        Led critical investigations, monitoring, and analysis of online website content for infringing activity, including formulating and implementing data-driven recommendations to boost overall online success.

        Directed process and execution of domain recovery and / or UDRP arbitration process, including gathering evidence and consolidating data to pursue wide-ranging cases of trademark infringement.

        Created and filed UDRP and associated documents with ICANN, track cases through successful recovery of domains and secure trademark integrity, and created adaptive solutions to address needs.

        Coordinated efforts with business development team to ensure proper case management concerning clients domains and trademark infringement, and contributed to the growth of products / services.


Melbourne IT 2009 2012


Team Lead / Client Manager (2011 2012)

        Strategically steered a top-performing four-member team in supporting 120+ clients daily, including maintaining and implementing client projects to provide customers with valuable information on brand protection and domain monitoring, as well as maintaining client satisfaction via high-quality services.

        Identified potential sales opportunities for DBS division, domain name business, and passed on efforts to sales teams as leads generation, along with running weekly reports for executive and project staff.

        Mentored team members and built career path while participating in new hire interviews and training.

        Recognized for job performance excellence with company s prestigious Five-Year Anniversary Award.


Yyyyyy x. yyyyyy Resume Page Two (xxx-xxx-xxxx


Client Manager (2009 2011)

        Maximized business success by liaising among clients to ensure all domains and websites were secure, including managing corporate portfolios for 190+ clients worldwide, as well as handling all sales support, data entry, backlog management, data analysis, portal training, and project management.

        Directed timely delivery and response for all orders / queries or client concerns, along with leading proactive weekly meetings of current active / open requests and strategic view of client portfolios.


VeriSign, Inc. 2005 2009


Order Fulfillment Analyst

        Contributed solid communications abilities as the primary contact for 35+ countries registrars and registries on behalf of Melbourne IT / VeriSign, including registering domain names for organizations internationally and maintaining up-to-date knowledge of domain requirements for assigned portfolio.

        Liaised among registry / registrar when changes occurred with requirements or web interface, educated internal staff accordingly, and completed projects to aid with daily departmental processing.

        Developed package requirements for open requests within current portfolio and maintained country template, along with monitoring and fulfilling pending requests for completion and providing updates.

        Created new hire documentation to expedite the new hire training process, including screening and interviewing candidates in department, as well as training new employees upon hire.


Community Hospital of Los Gatos, PPI 2005


Operations Manager

        Led operations in a fast-paced Outpatient Physical Therapy department, including running reports, meeting budgets, managing Kronos, handling payroll, and establishing new policies and procedures.

        Boosted facility success by implementing and / or complying with guidelines per hospital request, including coordinating meetings with department managers to improve and streamline processes.


Physical Performance Institute 2001 2005


Operations Support Manager (2005)

        Led targeted decision-making among front / back office staff and coordinated all operational functions.


Unit Secretary II (2001 2005)

        Built and sustained productive operations by coordinating administrative duties encompassing scheduling, billing procedures, medical records and subpoenas maintenance, and patient satisfaction survey reports, including assembling projects and coordinating courses (e.g. Lymphedema Clinic).

        Expertly triaged patients upon receipt of physician orders and authorizations from insurance, along with promptly responding to and / or resolving insurance questions and initiating registration processes.

        Secured accurate documentation for patient account billing to be completed within a timely manner.

        Interfaced among management teams on corporate compliance issues, including effectively reviewing daily documentation and monthly patient care plans to meet strict standards.


Portal Software 2000 2001


Senior Administrative Assistant

        Played a vital role in supporting Director of Professional Services and all management personnel with daily administrative tasks, including managing high-volume calendars and prioritizing activities per goals.

        Coordinated department interviews, handled all travel arrangements, processed and tracked purchasing requisitions, created systems to expedite department core workflow, and supported presentations.


Education & Professional Development


Gavilan College General Education Studies UCLA Extension


Advanced Excel and PowerPoint Training Leadership Training Motivational Training


Excellent Professional References Provided Upon Request

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