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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ● H: (xxx-xxx-xxxx / C: (xxx-xxx-xxxx ●


Eager to contribute military background, administrative skills, and human services experience toward supporting a progressive organization in optimizing bottom-line performance.



         Offer 10+ years of honorable service in the U.S. Army as a Human Resource Specialist, gaining outstanding skills in leadership, training, program administration, data analysis, customer service, and strategic planning.

         Able to drive HR functional areas such as staffing, policy/procedure development, issue resolution, coaching, personnel development, diversity, awards/recognition, and fostering a respectful workplace climate essential to maximizing staff satisfaction.

         Discreet, reliable, and committed to ensuring utmost confidentiality of personnel files and documents.

         Proficient user of Microsoft Office Suite; able to create and maintain spreadsheets, databases, and statistical reports to meticulously track vital business information.

         Skillfully apply critical thinking abilities toward optimizing HR planning activities including manpower needs forecasting, personnel distribution, and organizational strategy development.

         Possess consummate strengths in database maintenance, trend analysis, continuous improvement, and employee engagement.

         Able to work productively and diplomatically with individuals from all types of backgrounds.

Professional Experience


Charter Communication, Maryville, IL, 2014 to Present

Direct Sales Representative

         Enthusiastically promote and sell health insurance products while providing exceptional customer service to optimize company s reputation and revenue growth.

         Document and maintain all records of sales activities, and adeptly administer underwriting process.


Client Services Inc., St Charles, MO, 2014

Client Service Specialist

         Proactively contacted debtors to collect on overdue bills, loans, or other payments, demonstrating empathy and diplomacy as crucial liaison between creditors and customers.

         Performed skip tracing and located customers by using credit bureau information, background checks, loan documents, and other databases.

         Collected payments on past due bills and established repayment plans and new terms of sale as applicable.

         Initiated repossession proceedings when necessary or transferred account to law firm for debt collection.


G-Way s Hair, Nail and Braid Design, Harker Heights, TX, 2010 to 2011


         Championed full-scope daily business operations including regulatory compliance, staffing, inventory control, marketing, advertising, sales promotions, equipment servicing, and financial administration.

         Interviewed, hired, trained, scheduled and motivated quality staff to deliver customer service excellence.

         Performed daily banking, budgeting, payroll processing, and expense tracking to optimize profitability.


U.S. Army, Fort Hood, TX, 2009 to 2012

Personnel Specialist / Non-Commissioned Officer in Charge (NCOIC)

         Spearheaded broad-based human resources tasks encompassing personnel actions, manpower planning, attendance tracking, awards, reassignments, promotions, and separations.

         Actively assisted in placing and assigning Army Reserve Personnel Center soldiers for optimum efficiency.


Continued ►



Professional Experience continued Yyyyyy x. yyyyyy Page 2 of 2


U.S. Army, APO, AE South Korea, 2008 to 2009

Platoon Sergeant, NCOIC

         Proficiently administered Defense Integrated Military Human Resources System and Electronic Military Personnel Office Personnel Database.

         Monitored and coordinated awards, promotions, separations, and retirements throughout Korea Theater.

         Held accountability for health and welfare of 50+ personnel including counseling, training, and supervision.


U.S. Army, St. Louis, MO, 2007 to 2008

Assistant NCOIC Human Resource Specialist

         Created and maintained spreadsheets and databases to accurately track, document, and orchestrate HR activities encompassing attendance/timesheets, awards, ID cards, performance evaluations, promotions, leave requests, retirements, and personnel utilization.

         Trained, aligned, mobilized and supervised 20+ top-performing personnel.


U.S. Army, St. Louis, MO, 2005 to 2007

Personnel Administrative Sergeant

         Interpreted and explained a wide range of HR policies, benefits, and procedures to 20+ personnel while overseeing training, mentoring, counseling, and motivation.

         Processed and examined promotion applications to evaluate qualifications and eligibility of individuals.

         Generated a high volume of reports and spreadsheets to log employee production, attendance, awards, appraisals, personnel actions, promotions, leaves, performance evaluations, and placement.

         Knowledgably responded to inquiries regarding promotion eligibility, pay issues, and benefits.


U.S. Army, St. Louis, MO, 2004 to 2005

Vehicle Manager

         Efficiently governed dispatching, routing, and tracking of transportation vehicles in strict adherence to administrative policies and procedures, safety rules, and government regulations.


U.S. Army, multiple locations, 2001 to 2004

Personnel Specialist

         Expeditiously processed personnel actions, promotions, leaves of absence, performance evaluations, and other data, while providing clear direction to personnel regarding policies, benefits, and procedures.

         Recorded and maintained key information such as addresses, leave requests, housing allowances, and requests for advance pay.

         Prudently advised personnel in promotion eligibility, pay issues, benefits, and other pertinent information.


Harrah s Casino, Memphis, TN, 2000 to 2001

Reservation Representative

         Performed cold-calling and engaged referral sources to strategically convert prospects to customers.

         Leveraged sharp organizational skills to generate sales reports, assemble new account packets, and track incoming revenues.


Bank of America, Atlanta, GA & St. Louis, MO, 1989 to 2000

ATM Analyst

         Planned, organized and coordinated dispatch, routing, and tracking of vehicles to achieve precise organizational requirements.

         Monitored operations to ensure personnel complied with corporate and government policies and procedures.




Candidate, B.A., Human Resource Management / Work Education Development, Southern Illinois University


Candidate, B.A., Interdisciplinary Studies (K-8), Western Governors University


Associate of Arts in EC-6 Teaching, Central Texas College, 2013


Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ● H: (xxx-xxx-xxxx / C: (xxx-xxx-xxxx ●



















Dear Hiring Manager:


I am currently seeking a challenging career opportunity in a (INSERT TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.


I offer proven human resources experience spanning employee relations, HRIS administration, training, recognition, counseling, and boosting staff morale. I m well-versed in common personnel policies and procedures and am quite certain that my success in staff communication and manpower planning will enable me to effectively transition into your company and yield immediate results. To complement these qualifications, I offer sound capabilities in report preparation, coaching, employee engagement, office operations, and problem solving.

If invited to join (INSERT NAME OF COMPANY), you will find me to be a dedicated professional committed to supporting you in achieving your objectives through excellent interpersonal and leadership skills. I am confident that I would be a valuable addition to your company, and look forward to interviewing with you in the near future.





Yyyyyy x. yyyyyy










Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ● H: (xxx-xxx-xxxx / C: (xxx-xxx-xxxx ●



















Dear ___________________:


I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (INSERT TARGET POSITION) currently available with your company. Having gained a deeper insight into the position requirements and your objectives, I am confident you will find me to be a key player in achieving your goals.


As discussed, I am a hard-working and reliable professional eager to launch a successful career as a dedicated member of your office. I believe you will find my dynamic (LIST A FEW SKILLS OR QUALIFICATIONS RELEVANT TO THE POSITION) skills vital to your operations and look forward to contributing to your success.


Should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response.






Yyyyyy x. yyyyyy


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