Talented and well-educated communicator with valuable, hands-on experience accomplishing goals.

  People person, with a strong background gaining the trust, confidence and respect of key stakeholders.

  Fostered and developed relationships by building rapport and demonstrating solid listening skills.

  Excellent time management, attention to detail and organizational skills, including prioritizing tasks.

  Proficient with Microsoft Office Suite.

Master of Arts, Strategic Communication, Liberty University; expected June 2016

Bachelor of Arts, English, University of Phoenix

Product/Service Education:

  Experience educating clients and colleagues about a variety of products and services both in person as well as over the telephone.

  Coached customers about market conditions and best practices to achieve their desired goals.

  Recommended specific products or services to customers that fit their requested needs.

  Processed customer transactions in an accurate, timely and efficient manner.

Persuasiveness:

  Experience building and maintaining rapport with key stakeholders in person and over the telephone to gain their trust, confidence and respect.

  Set clear expectations with opposing parties before entering into negotiations.

  Negotiated contract terms regarding the purchase or sale of real estate.

  Demonstrated a proven ability to manage relationships independently without supervision.

Conflict Resolution:

  Showcased strong listening skills to identify the reason for a problem or grievances.

  Probed frustrated stakeholders to try and find meaningful solutions to issues.

  Maintained poise, professionalism and patience when diffusing conflicts.

  Satisfactorily resolved problems by identifying solutions or achieving a favorable compromise.

Transaction Processor, Xerox 2008-Present

Real Estate Agent, Keller Williams Realty 1998-2008

Senior Customer Service Representative, Eastern Financial Federal Credit Union 1996-1998

Dear Hiring Manager:

With this letter, I wish to express my strong interest in joining my (INSERT JOB TITLE HERE).

As demonstrated in the accompanying resume, I am a talented and well-educated communicator with valuable, hands-on experience accomplishing goals. As a genuine people person, I have a strong background gaining the trust, confidence and respect of key stakeholders. I take great pride fostering and developing relationships by building rapport and demonstrating solid listening skills. I also boast excellent time management, attention to detail and organizational skills, including prioritizing tasks. Among my unique skills and experience:

  Experience educating clients and colleagues about a variety of products and services both in person as well as over the telephone.

  Set clear expectations with opposing parties before entering into negotiations.

  Negotiated contract terms regarding the purchase or sale of real estate.

  Probed frustrated stakeholders to try and find meaningful solutions to issues.

  Maintained poise, professionalism and patience when diffusing conflicts.

  Satisfactorily resolved problems by identifying solutions or achieving a favorable compromise.

I will earn a Master of Arts in Strategic Communication from Liberty University this June. I earned a Bachelor of Arts in English at the University of Phoenix.

As your employee, you will find me to be a team player committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

xxx-xxx-xxxx