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Key Contributor & Effective Leader supporting operations and human resources functions in fast-paced and high-stress environments within a variety of industries. Experienced in overseeing human resource operations, supervising staff members, implementing standard operating processes, and fostering positive relationships with customers. Equipped with a significant ability to leverage skills in project management and to introduce new tools for cost/time savings and efficiency improvements.
Operations Management Human Resources Staff Management Inventory Management/Planning
Staff Development Payroll/Time Management Strategy Design Project Management
Process Improvement Customer Service Report Generation Staff Scheduling
Direct day to day operations within a fast-paced environment with a focus on increasing productivity, customer satisfaction levels, and operational revenue
Supervise cross-functional teams which requires providing individualized coaching and feedback, implement standard operating procedures, and ensure policies are followed
Support the training of new Managers within the organization and oversee human resources operations such as hour tracking, employee relations investigations, time violation corrections, and payroll management
Instrumental in the development of approximately 5 Managers and an Assistant Manager which required superior communication and interpersonal abilities
Successfully obtained the highest profits that the individual store had obtained in 5 years in addition to improving employee job satisfaction
Facilitated the processing of specimens within a laboratory setting which included maintaining positive relationships with both clients and healthcare professionals
Supported operations within the morgue which included body intake, ensuring proper storage of bodies, and releasing of bodies to the appropriate officials
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