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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Experienced administrative and managerial professional with 10+ of experience within high-stress environments with a keen ability to lead others and handle complex administrative functions. Experienced in managing daily office operations, diffusing difficult customer situations, and developing unique business strategies. Superior communication and interpersonal abilities in addition to a strong background in effectively managing high-level projects.


Key Achievements


         Project Management

         Budget Development

         Account Reconciliation

         Vendor Management

         Property Management

         Strategy Development

         Team Leadership

         Conflict Resolution


         Attention to Detail

         Complex Problem Solving

         Risk Management


Professional Experience

UDR, Greenacres, FL March 2003-Present

Assistant Community Director/Bookkeeper

  Directly manage all daily operations and logistics for a large-scale apartment complex which consists of 636 units with over $800 thousand in rent per month

  Utilize superior analytical abilities in order to oversee all billing and reconciling of accounts along with managing internal audits and reporting

  Design and implement unique operational strategies which are concentrated on increasing resident satisfaction and retention rates

  Oversee the collections/evictions process, perform in-depth property inspections as needed, and process resident rent payments

  Act as the Secretary/Treasurer of the Master Home Owners Association which includes maintaining the community, ensuring city codes are adhered to, and devising solutions for complex property issues

  Awarded several awards which included a Walk of Fame Award and a Star Performer Award


Windsor Communities, Hollywood, FL July 2001-March 2003

Marketing/Leasing Specialist

  Coordinated several administrative functions within a fast-paced environment with a focus on improving productivity and efficiency within the organization

  Played a lead role in the leasing application process, fostered positive relationships with residents, performed inspections, and created weekly reports

  Designed and implemented unique marketing strategies which were successful in increasing community awareness and resident retention levels


MetLife, Centerville, OH September 1999-June 2001

Senior Customer Service Representative/Claims Adjuster

  Utilized superior communication abilities in order to provide a superior level of customer service and support in a call center environment

  Maintained a keen knowledge of product offerings within the organization, explained dental benefits to clients, and diffused difficult customer service situations

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