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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Experienced administrative and managerial professional with 10+ of experience within high-stress environments with a keen ability to lead others and handle complex administrative functions. Experienced in managing daily office operations, diffusing difficult customer situations, and developing unique business strategies. Superior communication and interpersonal abilities in addition to a strong background in effectively managing high-level projects.
Key Achievements
|
Project Management Budget Development Account Reconciliation Vendor Management |
Property Management Strategy Development Team Leadership Conflict Resolution |
Marketing/Sales Attention to Detail Complex Problem Solving Risk Management |
Professional Experience
UDR, Greenacres, FL March 2003-Present
Assistant Community Director/Bookkeeper
Directly manage all daily operations and logistics for a large-scale apartment complex which consists of 636 units with over $800 thousand in rent per month
Utilize superior analytical abilities in order to oversee all billing and reconciling of accounts along with managing internal audits and reporting
Design and implement unique operational strategies which are concentrated on increasing resident satisfaction and retention rates
Oversee the collections/evictions process, perform in-depth property inspections as needed, and process resident rent payments
Act as the Secretary/Treasurer of the Master Home Owners Association which includes maintaining the community, ensuring city codes are adhered to, and devising solutions for complex property issues
Awarded several awards which included a Walk of Fame Award and a Star Performer Award
Windsor Communities, Hollywood, FL July 2001-March 2003
Marketing/Leasing Specialist
Coordinated several administrative functions within a fast-paced environment with a focus on improving productivity and efficiency within the organization
Played a lead role in the leasing application process, fostered positive relationships with residents, performed inspections, and created weekly reports
Designed and implemented unique marketing strategies which were successful in increasing community awareness and resident retention levels
MetLife, Centerville, OH September 1999-June 2001
Senior Customer Service Representative/Claims Adjuster
Utilized superior communication abilities in order to provide a superior level of customer service and support in a call center environment
Maintained a keen knowledge of product offerings within the organization, explained dental benefits to clients, and diffused difficult customer service situations
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