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Summary of Qualifications
Personable communicator with hands-on experience providing administrative support to a sales team.
Outstanding time management, attention to detail and organizational skills, including prioritizing tasks.
Stellar writing skills, including drafting content for educational training manuals, proposals or reports.
Planned and executed administrative meetings and events, including content for presentations.
Proficient with Microsoft Word and Excel such as creating macros, merges and templates and also experienced working with formulas, data tables, pivot charts and graphs.
Professional Experience
Sales Administrator Coordinator, Ryder Feb.
2015-Jan. 2016
Reporting to the Sales Director, supported the sales team by completing a variety of administrative tasks.
Communicated with a diverse group of sales personnel to create and execute sales proposals, including choosing the most appropriate content as well as a template and format.
Maintained a strong knowledge of Ryder services, including Full Service Lease; Programmed Maintenance; Lease Financing; Fleet Management Services; and Dedicated Contract Carriage.
Worked with sales personnel to collect information for cost sheets, including specific equipment, its application and services, plus tax, lease structure information, EVA and margin parameters.
Supported sales team members to schedule reviews with existing customers when extensions; addition/replacement; or annual reviews were due, including preparing review binders.
Ensured the movement and licensure of all vehicles was up-to-date, including mileage, fuel, shop and rental records, tags and registration.
Communicated effectively with personnel regarding completion status of vehicles receiving maintenance.
Promoter, Elephant Bar Restaurant 2013-June 2014
Built and grew relationships with vendors in the food and beverage industry.
Communicated effectively with patrons to survey their opinion on ways to improve the restaurant.
Shared survey data with the restaurant leadership in order to create services that meet guest desires.
Implemented marketing strategies that resulted in the restaurant achieving sales revenue objectives.
Business Analyst/Retirement Specialist II, California Public Employees Retirement System 2002-2013
Recognized with awards on multiple occasions for outstanding performance designing multimedia presentations and workshops at public agencies and schools across the state.
Created a web-based application that enabled members to sign up for educational classes online.
Drafted how-to articles, training manuals and hand-outs, as well as content for oral presentations, to educate members about the retirement system.
Designed web-based training modules to train internal staff on providing excellent service to members.
Education and Affiliations
Master of Public Administration (MPA), National University
Bachelor of Science (BS), Criminal Justice, National University
Volunteer, Canine Companions for Independence
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