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Yyyyyy x. yyyyyy

- 11112 E 119th St. N Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Career Development Manager HR/Personnel Administrator


Qualifications Profile


    Highly self-motivated and results-driven management professional with more than 8 years providing high-performance branch sales & marketing, HR management, customer service, and operations management in the banking and financial services industries.

    Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to strategize solutions in addressing work issues even under stressful work conditions.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.


Key Expertise

Sales Administration

    Marketing & Sales (Trad. & Online)

    Retail Sales Management

    Territory Sales Administration

    Multiple Account Management

    Customer Service Management

    Relationship Management (Customers, Public, & Suppliers)

Business Management

    Strategic Planning & Execution

    Inventory Management

    Tactical & Operational Planning

    Fiscal & Budget Management

    Change Management

    Process/Workflow Improvement

    Continuous Quality Improvement

    Inter-Office Coordination

    Policies & Regulatory Compliance (i.e. OSHA, EEO, etc.)

Personnel Administration

    Strategic Human Capital Planning & Execution

    Payroll & Benefits Administration

    Personnel Administration

    Organizational Development

    Manpower Sourcing & Recruitment

    Talent Retention & Management

    Performance Appraisal

    Career Development

    Training Course Development

    Staff Supervision & Training

    Office & Staff Administration

    Records & Document Management

    MS Office, Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing


Professional Experience


State Farm Ÿ Anchorage, AK

Agency Manager Oct 2015 Present

Ÿ Responsible for bringing in new business for auto, home, life, and auto loan products.

Ÿ Conduct all agency marketing, and cold-called potential leads for sales conversion.

Ÿ Build and maintain productive professional relationships with current customers while prospecting for new clients.

Ÿ Attend weekly meetings with staff and senior management to air and address sales and customer issues, sales performance, and problems in hitting business objectives.

Ÿ Maintain top preforming position in the office while providing underwriting tasks as needed.


Bryan Smith State Farm Ÿ Xxxxxx, XXXXXX

Office Manager Mar 2014 Sep 2015

Ÿ Brought new business to the auto, home, life, health, and loan products of the company, providing outside marketing and interaction with current and new customers.

Ÿ Built and nurtured positive relationships with current customers while prospecting for new clients.

Ÿ Monitored staff performance to ensure hitting business objectives consistently.

Ÿ Set appointments with clients for the sales agents to promote and sell life, health, and mutual fund products.

Ÿ Worked with HR to recruit fresh candidates, develop existing staff and provide career movement opportunities.


City National Bank and Trust Ÿ Xxxxxx, XXXXXX

Branch Manager Jun 2013 Mar 2014

Ÿ Responsible for outside marketing growing the business in assigned territories.

Ÿ Developed front and back-office teams in providing customers service and meeting client banking needs around the bank s products and services.

Ÿ Conducted weekly branch meetings to assess staff performance in attaining sales objectives, operational efficiencies, and progress in resolving marketing and customer service issues.

Ÿ Oversaw customer service in opening checking & savings accounts and processing applications for the bank s financing, credit and loan products.

Ÿ Provided tellering support, reviewed and approved auto, CD, mortgage and personal loan applications and closing.

Ÿ Oversaw in-house and 3rd party service providers in facilities maintenance and branch security.

Ÿ Trained all new tellers and bankers, managed cash flows, and kept teller drawer outages to a minimum.



Yyyyyy x. yyyyyy

- 11112 E 119th St. N Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Professional Experience (continued)


Chase Ÿ Xxxxxx, XXXXXX

Assistant Manager Operations Oct 2012 May 2013

    Provided HR administrative support in recruiting and training new tellers, as well as performance appraisal and disciplinary actions as needed.

    Assisted the branch manager in all back- and front-office operations, ensuring compliance with company policies, service quality standards, and industry regulations.

    Conducted all branch cash and paper audits, staff and management meetings, task schedules, supplies inventory control, and responded to company emails with internal offices, business partners, government, and customers.

    Built and maintained a high customer satisfaction rating while ensuring that all action plans meet branch goals.


Bank of the West Ÿ Xxxxxx, XXXXXX

Customer Service Manager Mar Oct 2012

    Responsible for performing client-interfacing duties in providing banking products and services that ensured customer loyalty and growth of the branch.

    Conducted all branch operations including branch audits, and branch sales and operations meetings with the regional manager, while ensuring all tellers and bankers met their referral and sales goals.

    Ordered and verified all branch cash shipments and processed all incoming and outgoing merchant cash drop bags

    Developed marketing action plans to meet campaign goals in revenue and customer service.


Bank of Xxxxxx Ÿ Xxxxxx, XXXXXX

Universal Banker Aug 2010 Mar 2012

    Served both tellering and overall banking services starting as a teller and promoted to current position in less than 8 months of tenure.

    Conducted branch audits with the Branch/Assistant Manager.

    Provided outstanding customer service in processing cash deposits/withdrawals, amortization payments, and assessing client needs and recommending solutions around the bank s financial products that included investments, personal, commercial and housing loans.

    Interacted directly with clients in assessing their needs and recommending solutions around the bank s financial products and services, and expressing appreciation for their continued patronage.


Pac Sun Ÿ Xxxxxx, XXXXXX

Assistant Manager Jul 2008 Aug 2010

    Promoted within the first 8 months of tenure from a part-time Sales Associate to current position.

    Planned and executed monthly sales goals and programs while supporting staff in meeting these goals.

    Led district conference calls to address operational and customer service issues.

    Assisted the Branch Manager in daily routine front- and back-office operations that included opening and closing the branch and preparing routine nightly deposits.

    Met with every client to assess needs and developed win-win solutions for mutually rewarding business relationships while growing the business.

    Developed staff in meeting career objectives while creating a work-friendly office environment.


Education & Credentials



Associate in Applied Science (Credit Hours)


Professional Training & Certifications

Ÿ Property & Casualty Insurance License (Apr 2014 Present)

Ÿ Life and Health Insurance License (Apr 2014 Present)

Ÿ Certified and trained in Microsoft Office


Professional Affiliations & Community Involvement

Ÿ Member: United Way through Bank of Xxxxxx (2010 2012)

Ÿ Volunteer: The Little Light House in Xxxxxx, XXXXXX (2010 2014)

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