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Yyyyyy x. yyyyyy
- 11112 E 119th St. N Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Career Development Manager HR/Personnel Administrator
Qualifications Profile
Highly self-motivated and results-driven management professional with more than 8 years providing high-performance branch sales & marketing, HR management, customer service, and operations management in the banking and financial services industries.
Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to strategize solutions in addressing work issues even under stressful work conditions.
Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.
Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.
Key Expertise
Sales Administration
Marketing & Sales (Trad. & Online)
Retail Sales Management
Territory Sales Administration
Multiple Account Management
Customer Service Management
Relationship Management (Customers, Public, & Suppliers)
Business Management
Strategic Planning & Execution
Inventory Management
Tactical & Operational Planning
Fiscal & Budget Management
Change Management
Process/Workflow Improvement
Continuous Quality Improvement
Inter-Office Coordination
Policies & Regulatory Compliance (i.e. OSHA, EEO, etc.)
Personnel Administration
Strategic Human Capital Planning & Execution
Payroll & Benefits Administration
Personnel Administration
Organizational Development
Manpower Sourcing & Recruitment
Talent Retention & Management
Performance Appraisal
Career Development
Training Course Development
Staff Supervision & Training
Office & Staff Administration
Records & Document Management
MS Office, Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing
Professional Experience
State Farm Anchorage, AK
Agency Manager Oct 2015 Present
Responsible for bringing in new business for auto, home, life, and auto loan products.
Conduct all agency marketing, and cold-called potential leads for sales conversion.
Build and maintain productive professional relationships with current customers while prospecting for new clients.
Attend weekly meetings with staff and senior management to air and address sales and customer issues, sales performance, and problems in hitting business objectives.
Maintain top preforming position in the office while providing underwriting tasks as needed.
Bryan Smith State Farm Xxxxxx, XXXXXX
Office Manager Mar 2014 Sep 2015
Brought new business to the auto, home, life, health, and loan products of the company, providing outside marketing and interaction with current and new customers.
Built and nurtured positive relationships with current customers while prospecting for new clients.
Monitored staff performance to ensure hitting business objectives consistently.
Set appointments with clients for the sales agents to promote and sell life, health, and mutual fund products.
Worked with HR to recruit fresh candidates, develop existing staff and provide career movement opportunities.
City National Bank and Trust Xxxxxx, XXXXXX
Branch Manager Jun 2013 Mar 2014
Responsible for outside marketing growing the business in assigned territories.
Developed front and back-office teams in providing customers service and meeting client banking needs around the bank s products and services.
Conducted weekly branch meetings to assess staff performance in attaining sales objectives, operational efficiencies, and progress in resolving marketing and customer service issues.
Oversaw customer service in opening checking & savings accounts and processing applications for the bank s financing, credit and loan products.
Provided tellering support, reviewed and approved auto, CD, mortgage and personal loan applications and closing.
Oversaw in-house and 3rd party service providers in facilities maintenance and branch security.
Trained all new tellers and bankers, managed cash flows, and kept teller drawer outages to a minimum.
Yyyyyy x. yyyyyy
- 11112 E 119th St. N Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Professional Experience (continued)
Chase Xxxxxx, XXXXXX
Assistant Manager Operations Oct 2012 May 2013
Provided HR administrative support in recruiting and training new tellers, as well as performance appraisal and disciplinary actions as needed.
Assisted the branch manager in all back- and front-office operations, ensuring compliance with company policies, service quality standards, and industry regulations.
Conducted all branch cash and paper audits, staff and management meetings, task schedules, supplies inventory control, and responded to company emails with internal offices, business partners, government, and customers.
Built and maintained a high customer satisfaction rating while ensuring that all action plans meet branch goals.
Bank of the West Xxxxxx, XXXXXX
Customer Service Manager Mar Oct 2012
Responsible for performing client-interfacing duties in providing banking products and services that ensured customer loyalty and growth of the branch.
Conducted all branch operations including branch audits, and branch sales and operations meetings with the regional manager, while ensuring all tellers and bankers met their referral and sales goals.
Ordered and verified all branch cash shipments and processed all incoming and outgoing merchant cash drop bags
Developed marketing action plans to meet campaign goals in revenue and customer service.
Bank of Xxxxxx Xxxxxx, XXXXXX
Universal Banker Aug 2010 Mar 2012
Served both tellering and overall banking services starting as a teller and promoted to current position in less than 8 months of tenure.
Conducted branch audits with the Branch/Assistant Manager.
Provided outstanding customer service in processing cash deposits/withdrawals, amortization payments, and assessing client needs and recommending solutions around the bank s financial products that included investments, personal, commercial and housing loans.
Interacted directly with clients in assessing their needs and recommending solutions around the bank s financial products and services, and expressing appreciation for their continued patronage.
Pac Sun Xxxxxx, XXXXXX
Assistant Manager Jul 2008 Aug 2010
Promoted within the first 8 months of tenure from a part-time Sales Associate to current position.
Planned and executed monthly sales goals and programs while supporting staff in meeting these goals.
Led district conference calls to address operational and customer service issues.
Assisted the Branch Manager in daily routine front- and back-office operations that included opening and closing the branch and preparing routine nightly deposits.
Met with every client to assess needs and developed win-win solutions for mutually rewarding business relationships while growing the business.
Developed staff in meeting career objectives while creating a work-friendly office environment.
Education & Credentials
XXXXXX COMMUNITY COLLEGE Xxxxxx, XXXXXX (2008 2010)
Associate in Applied Science (Credit Hours)
Professional Training & Certifications
Property & Casualty Insurance License (Apr 2014 Present)
Life and Health Insurance License (Apr 2014 Present)
Certified and trained in Microsoft Office
Professional Affiliations & Community Involvement
Member: United Way through Bank of Xxxxxx (2010 2012)
Volunteer: The Little Light House in Xxxxxx, XXXXXX (2010 2014)
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