Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Flight Service Operations ￨ Team Building ￨ Training / Development ￨ Communications

Strategic Analysis / Planning ￨ Trends Tracking ￨ Employee Relations ￨ Project Management

Coaching / Mentoring ￨ Workforce Planning ￨ Performaxxxxxxe Review / Feedback ￨ Key Best Practices

Change Management ￨ Process Optimization ￨ Performaxxxxxxe Management ￨ Contract Labor Group Relations

Policy / Procedure Development ￨ Taskforce / Committee Membership ￨ Customer Service ￨ Regulatory Compliaxxxxxxe

Highly Accomplished Airline Flight Service Manager and Human Resource Leader who offers proven talent in driving systemwide flight service success while seamlessly communicating among multi-level teams; building, training, mentoring, and managing top-notch staff; and continually promoting a strong brand image that aligns with the company s vision. Ambitious Self-Starter who contributes solutions-centric critical thinking for insightful, change-oriented results and who rises above challenges to achieve winning outcomes, ixxxxxxluding quickly adapting to evolving scenarios. Bilingual Communicator (Spanish / English) who develops synergistic relationships with senior executives, business teams, and customers, and who leads peers by example and with ethics and integrity.

Career Highlights Ixxxxxxlude:

  Seamlessly handling HR development and / or interventions for a Mid-Atlantic region.

  Leading onboarding and hiring processes for multiple companies during lucrative merger.

  Lauxxxxxxhing an IT intervention to train staff on nationwide computer systems at airport sites.

  Participating in key taskforces and planning activities to optimize future department direction.

  Successfully managing the delivery of change management initiatives for high-profile employers.

  Coxxxxxxurrently leading multiple projects and delivering presentations to groups and / or executives.

  Promoting solid customer service, leadership, and team building training mandated by headquarters.

Flight Service Manager ￨ Market Manager London

Capitalize on the opportunity to lead forward-thinking flight service operations, ixxxxxxluding handling training, mentoring, and management of a top-performing team of 200+ flight attendants in exceeding daily goals while observing and engaging with staff onboard during assigned flights. Spearhead efficient onboarding of new flight attendants, and coach and counsel employees to ensure a thorough understanding of and compliaxxxxxxe with company and departmental policies, procedures, and regulations. Objectively handle employee discipline, ixxxxxxluding taking appropriate corrective action (i.e. dismissals) as required to assure consistently high-quality services. Collaborate with multiple departments, city management, and vendors to produce and deliver all aspects of the flight service product. Expertly conduct comprehensive internal employee investigations as warranted.

Manager Training ￨ Human Resource Development

Strategically steered training, development, and management of a results-centric team of 20 regionally based training coordinators in continually driving initiatives to promote a positive work environment, boost productivity, and enhaxxxxxxe station-specific performaxxxxxxe. Conducted comprehensive need assessments at individual stations to promptly resolve performaxxxxxxe issues, and led fair and objective performaxxxxxxe appraisal training for managers.

Flight Attendant Instructor ￨ International Service Manager

Played a vital role in leading comprehensive, hands-on training sessions for flight attendants within classroom, aircraft, mock-up, and in-flight training flights. Ensured seamless instructional processes by assisting management with preparation of a detailed curriculum, as well as dynamic instructor guides, examinations, and class materials.

Master of Sciexxxxxxe in Human Resource Management Strayer University

Bachelor of Business Administration University of Phoenix

Professional in Human Resources (PHR) Certification

Society for Human Resource Management Certified Professional (SHRM-CP)

Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am exploring a new career opportunity within a challenging Director of Inflight role, and I believe that I can make a positive contribution to your success.

To acquaint you with my background, I offer proven talents in Flight Service Operations, Human Resources, Team Building, Training / Development, Coaching / Mentoring, Communications, Contract Labor Group Relations, and Project Management. I am well-versed in Strategic Analysis / Planning, Policy / Procedure Development, Change Management, Process Optimization, Taskforce / Committee Membership, Customer Service, and Regulatory Compliaxxxxxxe, and consistently achieve winning outcomes due to my superior skills in critical thinking, time management, social intelligexxxxxxe, stress management, and attention-to-detail.

Currently, as a Flight Service Manager / Market Manager for American Airlines, I successfully lead forward-thinking flight service operations, ixxxxxxluding handling training, mentoring, and management of a top-performing team of 200+ flight attendants in exceeding daily goals while observing and engaging with staff onboard during assigned flights. Within this role, I spearhead efficient onboarding of new flight attendants, and coach and counsel employees to ensure a thorough understanding of and compliaxxxxxxe with company and departmental policies, procedures, and regulations. Furthermore, I actively collaborate with multiple departments, city management, and vendors to produce and deliver all aspects of the flight service product while objectively handling internal employee investigations, employee discipline, and / or corrective actions as required.

A sample of my achievements ixxxxxxlude:

  Participating in key taskforces and planning activities to optimize future department direction.

  Successfully managing the delivery of change management initiatives for high-profile employers.

  Coxxxxxxurrently leading multiple projects and delivering presentations to groups and / or executives.

  Delivering solid customer service, leadership, and team building training mandated by headquarters.

To complement this experiexxxxxxe, please note that I earned a Master of Sciexxxxxxe in Human Resource Management from Strayer University and a Bachelor of Business Administration from the University of Phoenix. I am also recognized as a Professional in Human Resources (PHR) and hold Society for Human Resource Management Certified Professional (SHRM-CP) credentials.

As this is just an example of my abilities, please refer to my exxxxxxlosed resume for additional experiexxxxxxe with high-profile Enterprise, National, and Alamo Rent A Car, as well as Continental Airlines employers.

I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.

Sixxxxxxerely,

Yyyyyy x. yyyyyy