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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Driven, focused, and knowledgeable management professional with several years of experience within high-stress environments and a keen ability to lead others and successfully manage daily operations within quickly changing environments. Experienced in fostering relationships with customers, developing operational and/or sales strategies, and increasing productivity levels. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with co-workers, vendors, customers, and members of management.


Key Competencies



         Operations Management

         Business Development


         Cash Management

         Inventory Management

         Strategy Development


         Sense of Urgency

         Process Improvement

         Attention to Detail

         Complex Problem Solving

         Team Leadership


Professional Experience

The Vitamin Shoppe, Poughkeepsie, NY March 2012-Present

Store Manager

  Directly manage several day-to-day functions in a fast-paced environment which includes supervising employees, overseeing merchandise/inventory levels, and improving productivity and efficiency

  Oversee the implementation of company-wide promotions within the store, handle opening/closing procedures, and ensure that the store is continuously in compliance with regulations

  Utilize exceptional analytical skills to analyze and control all operational expenses which includes payroll and other manageable items

  Ensure that all customer concerns are addressed in a timely manner with a focus on resolving issues and retaining the customer s business

  Successfully drive sales throughout the store by implementing sales programs, forecasting sales levels, identifying sales opportunities, and tracking employee participation and performance


Blockbuster LLC, Hudson Valley, NY October 1999-March 2012

Store/Multi-Store Manager

  Coordinated daily operations which included supervising staff members and implementing sales and marketing promotions which were focused on increasing revenue

  Oversaw new hire recruiting/onboarding, ensured cash control and loss prevention procedures were followed, and monitored store inventory levels


Bank of America, New Paltz, NY July 2007-June 2008


  Processed complex customer transaction within a retail banking environment which included withdrawals, deposits, and payments

  Identified customer s banking goals and made appropriate product recommendations, created cashers checks, exchanged foreign currency, and diffused difficult customer service situations


Bachelor of Science, St. John s University, New York, NY

Summa Cum Laude Graduate, Member-Golden Key National Honor Society


Associate s of Science, St. John s University, New York, NY

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