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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Driven, focused, and knowledgeable management professional with several years of experience within high-stress environments and a keen ability to lead others and successfully manage daily operations within quickly changing environments. Experienced in fostering relationships with customers, developing operational and/or sales strategies, and increasing productivity levels. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with co-workers, vendors, customers, and members of management.
Key Competencies
Operations Management Business Development Recruiting/Onboarding Cash Management |
Inventory Management Strategy Development Training/Coaching Sense of Urgency |
Process Improvement Attention to Detail Complex Problem Solving Team Leadership
|
Professional Experience
The Vitamin Shoppe, Poughkeepsie, NY March 2012-Present
Store Manager
Directly manage several day-to-day functions in a fast-paced environment which includes supervising employees, overseeing merchandise/inventory levels, and improving productivity and efficiency
Oversee the implementation of company-wide promotions within the store, handle opening/closing procedures, and ensure that the store is continuously in compliance with regulations
Utilize exceptional analytical skills to analyze and control all operational expenses which includes payroll and other manageable items
Ensure that all customer concerns are addressed in a timely manner with a focus on resolving issues and retaining the customer s business
Successfully drive sales throughout the store by implementing sales programs, forecasting sales levels, identifying sales opportunities, and tracking employee participation and performance
Blockbuster LLC, Hudson Valley, NY October 1999-March 2012
Store/Multi-Store Manager
Coordinated daily operations which included supervising staff members and implementing sales and marketing promotions which were focused on increasing revenue
Oversaw new hire recruiting/onboarding, ensured cash control and loss prevention procedures were followed, and monitored store inventory levels
Bank of America, New Paltz, NY July 2007-June 2008
Teller
Processed complex customer transaction within a retail banking environment which included withdrawals, deposits, and payments
Identified customer s banking goals and made appropriate product recommendations, created cashers checks, exchanged foreign currency, and diffused difficult customer service situations
Education
Bachelor of Science, St. John s University, New York, NY
Summa Cum Laude Graduate, Member-Golden Key National Honor Society
Associate s of Science, St. John s University, New York, NY
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