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Yyyyyy x. yyyyyy

- 123 Fake St.Ÿ Fakeville, FK xxxxxx ( (xxx-xxx-xxxx *


Property/Office Manager/Project Manger

Qualifications Profile


    Self-assured and results-driven management professional with nearly 10 years of experience in high-performance property sales, rentals, office administration, customer service, and marketing support in the real estate business.

-    Proven dedication to process efficiencies in property/office administrative functions that enable the business to achieve service quality and cost advantages in highly competitive markets.

-    Detail-oriented and resourceful with analytical and methodical thinking to resolve work issues even under stress.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire confidence, performance excellence, and collaborative teamwork synergies across diverse ethnicities and multi-functional engagements.


Key Expertise

Sales Management

    Marketing & Sales (Trad. & Online)

    Property Sales & Rentals Management

    Multiple Account Management

    Customer Service Management

Business Operations

    Tactical & Operations Planning

    Fiscal & Budget Management

    Relationship Management (Clients, Stakeholders, Contractors, Public, & Suppliers)

    Project/Program Management


    Policies & Regulatory Compliance

    Time Management

    Staff Supervision & Training

    Office & Staff Administration

    Office Supplies Inventory

    Records & Document Management


    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)


Professional Experience


Waypoint Homes Ÿ Granada Hills, CA Customer Service Rep.- Property Management May 2014 Present

    Reporting directly to the Property Manager, preparing lease contracts, processing lease applications, tenant payments, and verifying all invoices for move in and move out inspections for a multi-development portfolio of 1,700 single family homes.

    Provided administrative support, handled high-volume calls averaging 200 per day, and addressing client issues by phone or email, among others.


Granada Hills Chamber of Commerce Ÿ Granada Hills, CA Office Receptionist 2013 2014

    Provided customer service in welcome guest and visitors, responding to all incoming calls, and leveraging knowledge of the organization to route caller inquires and concerns to the proper offices.

    Assisted staff in completing administrative tasks involving document filing, copying, and preparing papers for all transactions, maintaining office calendar, managing office supplies and equipment inventories, and overseeing in-house and 3rd party service providers in office maintenance.


21st Century Community Developers Ÿ Northridge, CA Business Marketing Specialist 2010 2012

    Provided customer service and administrative support, assisting clients by phone, email or in face-to-face meetings involving transactional issues on property sales and leases, arranging market planning and development meetings, and assisting the sales and marketing teams in meeting planning objectives.

    Conducted research on industry trends and market developments, evaluating and proposing new marketing strategies, projects, channels, and action plans that improved the company s marketing presence in target regions.


Topa Management Ÿ Reseda, CA Property Manager 2009 2010

    Provided staff supervision in managing properties involving 180 residential units, conducting daily inspections for property appearance; safety and repairs, ensuring compliance with Fair Housing guidelines, approval of applications, and lease preparation.

    Oversaw HR support in staff recruitment, development and performance evaluation.


E&S Ring Ÿ Los Angeles, CA Leasing Consultant 2007 2009

    Managed apartment leasing support for 500 units, conducting property tours, processing rental applications to verify employment and creditworthiness, and overseeing property maintenance from in-house and 3rd party service providers.

    Recognized for maintaining properties at high capacity and low turnover.




B.A. in Journalism, University of California Los

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