- xxxxxx Campus Way South Apt 201Ÿ upper Marlboro, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Senior HR Management ▪ Employee Relations Management

Qualifications Profile

    Self-assured and results-driven solutions provider & management professional in HR management and employee relations management with over 17 years in healthcare, banking, home improvement, and business solutions sectors.

    Proven dedication to process efficiencies and innovation in human capital sourcing, recruitment, development, & talent management, reducing hiring costs by 1.3% and eliminating external training costs, while enabling the business to maintain and grow a pool of ethical and productive personnel across management and staff.

    Excellent people management and interpersonal communication skills that inspire employee confidence and buy-in for demanding organizational change management solutions during mergers and other disruptive operational changes, while opening labor-management interaction and improving performance and recognition programs that increased employee satisfaction scores and engagement by 18%.

    Highly detailed and analytical, with creative thinking to strategize win-win solutions in addressing complex labor-management and employee relationship issues, achieving 95% in resolving disciplinary cases, saving the company over $42,000 in unemployment insurance premiums, and enabling the business to maintain industrial harmony.

Professional Experience

Ÿ Counsel and coach managers in resolving employee relations issues including compliance with company policies, EEO and other state and federal employment laws, while fostering positive labor-management relationships through open channels of communication.

Ÿ Provide benefits administration involving FMLA (DC and Federal), LOA, and WC, and assist the HR head with strategic initiatives in developing and executing HR policies, performance management and recognition programs, and in producing enterprise-wide disciplinary handbook for employees and managers.

Ÿ Conduct new hire onboarding, and compliance training sessions for managers in applying FMLA,, EEO, WC, and other local and federal labor and employment laws.

Ÿ Manage disciplinary cases, investigating employee relations issues, conduct mediation, summarize cases and recommend corrective actions as necessary to maintain industry harmony.

Ÿ Administer the HR performance management system to ensure accurate assessments of employee competencies, and provide the basis for subsequent design and execution of developmental and continuing education programs.

Ÿ Recommend improved tracking of intermittent FML for implementation in the new Unity FMLA guide to identify non-compliant employees, reduce lost employee productivity, and ensure full compliance with FMLA requirements.

Ÿ Serve as the company s unemployment representative working with company lawyers to contest unemployment claims by providing relevant documents and attending claim hearings.

Ÿ Provided strategic and tactical directions in managing end-to-end HR administration, from job specification, recruitment, and onboarding, to compensation reviews, benefits, payroll, performance management, and compliance with FMLA, ADA, EEO, Title VII and other state and federal employment laws.

Ÿ Addressed employee relationship and disciplinary issues, working with Area HRM or employee relations specialists to resolve cases, maintain confidentiality, and reduce exposure to litigations.

Ÿ Successfully steered broad-scope HR operations to optimize performance involving recruitment, interviews, selection, and onboarding all the way through compensation and benefits, payroll, performance management, and compliance with employment laws (included FMLA, ADA and Title VII).

Ÿ Provided consultation and coaching with store management, harnessing HR management disciplines to achieve process efficiencies in payroll administration, while promoting best-of-breed HR practices that improved employee engagement and increased employee opinion survey score over the past 2 years.

Ÿ Coached senior managers to proactively manage/develop internal talents through career and succession planning that reduced hiring costs by 1.3% by harnessing competent internal candidates to fill vacant positions.

Ÿ Responsible for staff recruitment, on-boarding and retention, evaluating training programs to ensure meeting staff developmental needs, and administering compensation and performance evaluation programs and their enhancements.

Ÿ Successfully re-designed the reward and recognition system to recognize outstanding individual performance aligned to the company s business philosophies.

Ÿ Initiated and administered a down-to-up communication that improved employee engagement by 18% as well as a successful training and development program involving buddy mentorship that eliminated external training costs.

- xxxxxx Campus Way South Apt 201Ÿ upper Marlboro, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

Ÿ Planned and executed a new zonal in-house staff development program for all operating units, cutting costs, improving service delivery, and implementing a new goal setting performance management scheme with regular reviews to increase or refine performance targets.

Ÿ Achieved 95% success in handling disciplinary and recovery of funds from fraudulent staff in each of the 3 branches in the zone.

Ÿ Contributed in the design and support for the induction and orientation program aligned with the bank s new vision after the merger for all employees, assisting employees in addressing issues related to work environment, employment relations, HR regulations and policies, promotions, performance reviews and payroll.

Ÿ Assisted in change management initiatives after the merger, counseling personnel in various locations to boost morale and engagement after their positions were declared redundant.

Education & Credentials

Ÿ M.S. in Human Resource Management, UNIVERSITY OF BEDFORDSHIRE England

Professional Training & Certifications

Ÿ Certified HR Professional, Society for Human Resource Management

Awards & Recognition

Ÿ Award for service excellence from the Managing Director, Zenith Bank (2009)

Ÿ Commendation from senior executive for reducing unemployment insurance premium by $42,000 (2017)

Ÿ Commendation from management for proposing an industry job specifications and skill competency criteria eventually adopted by the bank and used for hiring staff after a merger of 5 different banks, Sterling Bank (2006)

Professional Affiliations

Ÿ Member: SHRM (Society for HR Management)

Ÿ Member: CIPD (Chartered Institute of Personnel & Development)