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Yvette Davis
- 100 Saddlebrook Ct. LaGrange, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Dear Hiring Manager,
I am pleased to tender my formal application to a job vacancy posting for the position of ________________________. Attached in my resum for your review and consideration.
What I offer are my certificated IT training and more than 18 years providing high-performance customer service, systems and network administration, and user technical support mostly in the call center/payment solutions, youth/family service, utilities, and healthcare industries. I am currently with TSYS based in Columbus, XXXXXX as a Middleware System Administrator II serving as the Network & Active Directory Administrator for Dynatrace/Gomez, Splunk, MS System Center Operations Manager, CA Spectrum & eHealth, HP Site Scope, & Cisco Prime. Prior to this, I was with Twin Cedars Youth Services, Inc. in LaGrange as an Information Systems Coordinator following a tenure at Newnan Utilities as a Technical Support Supervisor. For more details, please take a moment to go through my resum .
In leveraging my administrative and technical support competencies managing all aspects of IT operations, I have proven my personal strengths that drive me to go beyond user and management expectations in delivering customer-focused and results-driven IT leadership excellence. Along the way, I have also proven my interpersonal communication skills that help build relationships with clients, users, stakeholders, and industry professionals so vital in fostering a seamless collaborative work experience with colleagues in attaining shared commitments in IT governance.
I am confident that my training, experience, and personal strengths offer the right mix of qualifications with which I can help achieve your objectives as part of your IT support management team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you for your time in considering me, and I look forward to hearing from you soon.
Sincerely,
YVETTE DAVIS
Attachment: Resum
Yvette Davis
- 100 Saddlebrook Ct. LaGrange, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
IT Systems Manager/Administrator
Qualifications Profile
Self-assured, dynamic, and results-driven IT Service professional with more than 18 years providing high-performance customer service, systems and network administration, and user technical support mostly in the call center/payment solutions, youth/family service, utilities, and healthcare industries.
- Exhibited strong dedication to process efficiencies in providing IT systems administration in customer-focused industries while ensuring high staff productivity, systems availability, and compliance with company policies, standards and metrics.
- Detail-oriented, analytical and methodical with critical thinking to resolve systems and network infrastructural installation and maintenance issues even under stress.
Well-orxxxxxxnized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.
Strong people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities.
Key Expertise
IT Operations Management
IT Operations Planning Support
Technical Service Support
Process/Workflow Improvement
Relationship Management (Clients, Stakeholders, & IT Suppliers)
Productivity Improvement
Inter-Office Coordination
Procurement Management
Policies & Regulatory Compliance
Project Management
Concurrent Project Management
SDLC Management
Systems/Business Needs Analysis
Disaster Recovery Administration
Data & Network Center Management
PERT/CPM Charting
Project Progress Documentation
Project Budget Management
Systems Install & Divestment
Systems Configuration, Conversion, Migration & Integration)
Stress & User Acceptance Testing
Post Project Support & Review
Administration
Staff Supervision & Training
Office & Staff Administration
Office Supplies Inventory
Technical Records & Document Management
Technical
Admin Tools: Dynatrace/Gomez, Splunk, CA Spectrum & eHealth, Windows 2000 Server, MS System Center Operations Manager, HP Site Scope, & Cisco Prime
Network: LAM/WAN/MAN Installation, Configuration & Maintenance
Network Technologies & Protocols: Frame Relay, T-1,TCP/IP, VPN, VoIP, & FDDI
Structured Cabling: Fiber & CAT5
OS: UNIX/Linux HP-UX, MS Windows NT/2000/7/8/10 & Novell
Database: Oracle, & SQL 7.0
Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook), Acrobat, MS Exchange, & Lotus Notes
Professional Experience
TSYS Columbus, XXXXXX
Middleware System Administrator II 2013 Present
Ensure high systems availability, managing the performance on all servers, routers and switches across the U.S., and serving as the Network & Active Directory Administrator for Dynatrace/Gomez, Splunk, MS System Center Operations Manager, CA Spectrum & eHealth, HP Site Scope, & Cisco Prime.
Generate all client system reports from SCOM, Site Cope, Splunk and Dynatrace, leveraging Security Clearance PIV 6C in administering systems for the Department of Education.
Collaborate with system auditors on all internal applications, updating users and ensuring secured access to all systems under the Global Technology Services.
Twin Cedars Youth Services, Inc. LaGrange, XXXXXX
Information Systems Coordinator 2006 2013
Managed technical services for the IT Department, providing technical support and maintenance for the LAN/WAN/MAN MS Active Directory Domain network consisting of Hyper-V Servers, 2 SAN s, Windows 2008 R2, & 2003 servers.
Implemented enterprise-wide Windows Update Services, Script Logics Desktop Authority, & Sophos Anti-Virus software.
Managed the entire network infrastructure involving VPN, T-1, Fiber, & DSL for 26 offices located across the state of XXXXXX & AL, dispatching IT technical staff to remote locations to resolve network issues.
Configured/programmed NEC & Iwatsu VoIP phone systems, security, fire alarm system and cellular services. Educated users, providing new hire orientation rexxxxxxrding network and security policies and acceptable use procedures.
Yvette Davis
- 100 Saddlebrook Ct. LaGrange, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Professional Experience (continued)
Newnan Utilities Newnan, XXXXXX
Technical Support Supervisor 2003 2005
Responsible for the supervising, developing, and disciplining assigned technical staff in providing technical support for Internet, Telecom, Analog and Digital services.
Managed all IT support operations for a large inbound customer call center care account.
Scheduled daily workforce assignments based on historical service trends and expected technical demands from new system implementation.
Evaluated workflow to identify opportunities for process improvement geared towards overall service levels, transactional efficiencies & cost management.
Managed individual and team productivity and quality work outcomes for training needs analysis and staffing forecasts, and ensured compliance with company policies, quality standards, safety, and performance expectations.
Motivated call center staff to achieve customer service performance metrics, while ensuring that all inbound call center incentives were executed as planned.
Emory Clark-Holder Clinic, P.A. LaGrange, XXXXXX
Director of Information Services 2000 2003
Provided strategic direction in managing the department s IT support services, application development, and network infrastructure administration involving the design and maintenance of LAN/WAN network consisting of Novell 5.1, NT 4.0, Windows 2000 Server, Exchange 5.5, Oracle 8.0, SQL 7.0 servers and an HP-UX Mainframe for 200 users.
Oversaw IT project management in collaboration with users, including the installation, configuration, maintenance, and support of all networks, workstations, servers, frame relay connectivity, T1/E1 backhaul, and web hosting.
Managed data recovery, migration, and security, ensuring high systems and network availability for uninterrupted business operations.
Managed and trained all IT personnel and support staff, overseeing user account administration, intranet/internet support, and serving as training instructor for Microsoft and Business software applications.
Spectrum Stores Inc. West Point, XXXXXX
Network Administrator/Technical Analyst 1998 2000
Duncan Services Inc. West Point, XXXXXX
Information Technology Sales & Purchasing Manager 1997 1998
Avio-Diepen Inc. Forest Park, XXXXXX
Information Technology Administrator | Buyer/Inside Sales 1998 2000
Education & Credentials
Diploma, Secondary Education, PENN FOSTER (2014)
Professional Training & Certifications
Searching & Reporting with Splunk, Creating Splunk Knowledge Objects, Splunk Power User Infrastructure (2016)
Dynatrace & Dashboards Training (2016) Microsoft System Center Operation Manager Training (2015)
Exchange Server 5.5 Beginning/Advanced , SQL Server 7.0,
Professional Data Solutions University, Temple, TX (1998 1999)
Professional Affiliations
Member: United Way Administrator for TSYS
Financial Director: Xxxxxx Heartland Humane Society
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