Dedicated and accomplished Strategic Leader with a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex customer service situations within a variety of environments. Possess high-level communication and analytical skills with a commitment to superior customer service/support. Offer solid leadership abilities with experience in supporting large-scale projects, working within cross-functional teams, and implementing innovative processes.

Customer Service/Support Oral/Written Communication Merchandising Attention to Detail

Microsoft Office Suite Complex Problem Solving Vendor Management Safety Management

Standard Operating Procedures Team Leadership Strategy Development Training/Coaching

  Direct day to day customer service operations within a fast-paced environment with a concentration on increasing productivity and customer satisfaction levels

  Worked within a team of 5 during domestic flights, diffused escalated customer service situations, and assisted customers with in-flight requests

  Provided superior customer service to individuals within an in-flight setting which required identifying passenger needs and managing special requests

  Guided/coached new staff members on standard operating procedures, consistently encouraged a positive working environment, and ensured safety regulations were consistently followed

  Coordinated merchandising functions within the organization which included creating large-scale magazine displays within Target retail stores

  Utilized superior communication and interpersonal abilities to maintain positive rapport with co-workers, Target employees, and members of executive management

  Oversaw teaching operations within an elementary school setting which required reviewing teacher lesson plans, monitoring timelines, and handling behavioral issues

  Monitored student engagement levels, provided individualized support to students as needed, and created reports for returning Teachers