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Insight2Incite Maxxxxxxzine s Top 20 Insightful Women of St. Louis
Xxxxxx, XXXXXX xxxxxx │ (xxx-xxx-xxxx │ abc@xyz.com
Operations Management │ Team Building │ Staff Training / Development │ Coaching / Mentoring
Staff Recruitment │ New Hire Orientations │ Needs Analysis / Assessment │ Client / Customer Relations
High-Volume Sales Growth │ New Business Development │ Strategic Analysis / Planning │ Trends Tracking
Visionary, Results-Generating Leader who promotes synergistic operations, team building, and training / development initiatives to maximize an employer s success. Excellent Communicator who is committed to valuable cross-functional staff relationship-building. Top Performer who improves team productivity to boost sales and business results in competitive markets. Ambitious Self-Starter who increases customer satisfaction, improves retention rates, and enhances team morale to perform with ethics and integrity.
Career Highlights Include:
Achieving Great Customer Service for SunTrust Bank with 100% score on surveys, exceeding targeted sales goals by 150%, and planning and executing lucrative branch promotional events.
Serving as a Comcast Leader in Customer Service Excellence, including serving as a client s first point-of-contact, exceeding sales by 210%, and developing a base of 950 new accounts.
Increasing monthly sales by 100% via implementation of new customer expansion strategies.
Attaining recognition within Fifth Third Bank s prestigious President s Circle in March 2014, receiving an internal audit score of 100%, and increasing overall deposit growth by 48%.
Achieving Customer Award of Excellence (2008 2014) and exceeding quarterly sales by 150%.
Attaining HSBC s Leadership Medallion for Great Customer Service, and receiving the company s highest sales award for 4 consecutive years, including exceeding sales goals 150%.
Professional Synopsis
Team Building │ Training & Development │ Coaching / Mentoring
Drove business growth by recruiting, interviewing, and screening highly qualified candidates for a multitude of roles, including comprehensively evaluating operational workforce needs to meet goals.
Capitalized on the opportunity to design, develop, and implement highly effective training programs for all employees, including coordinating and managing facilitation to boost productivity.
Led targeted decision-making among top-performing branch teams and prioritized core workflow.
Conceptualized, designed, and delivered SOPs and solutions-focused professional development initiatives, including leading multi-level new employee orientations and addressing staff challenges.
Increased sales success and productivity by continually coaching and mentoring branch employees.
New Business Development │ Sales │ Operations Management │ Customer Service
Capitalized on the opportunity to manage multiple high-volume territories to exceed business goals.
Opened first University City, MO store branch, and opened and managed #1-ranked in-store center.
Monitored key performance metrics, modeled trends, and adjusted branch plans to meet objectives.
Improved customer service and retention by creating results-generating sales and service strategies, including instructing cross-functional staff on implementation and ongoing evaluation.
Determined methods to meet clients financial objectives by analyzing financial information accordingly, as well as continually developing, planning, and executing valuable promotional events.
Professional Experience
Home Mortxxxxxxge Consultant Wells Fargo Bank, Atlanta, XXXXXX 2016 Present
Branch Manager IV SunTrust Bank, Atlanta, XXXXXX 2015 2016
Territory Manager Comcast, Atlanta, XXXXXX 2014 2015
Financial Center Manager II Fifth Third Bank, St. Louis, MO 2008 2014
Senior Account Executive HSBC, Atlanta, XXXXXX │ Nashville, TN 2003 2009
Education & Community Service
Bachelor of Special Education Paducah Community College, Paducah, KY
Volunteer Junior Achievement │ Boys & Girls Clubs of America
Former Board Member YMCA of Xxxxxx County │ University City Chamber of Commerce │ Wesley House NPO
Insight2Incite Maxxxxxxzine Article See Page 10
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