- 3420 West Danbury Dr.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Dear Hiring Manager,

        I am pleased to send in my application in response to a job vacancy posting for the position of ________________. My resum is attached for your review and consideration.

What I offer is associate s degree in Business and more than 17 years providing high-performance operations and customer service management in the restaurant/hospitality business. I am currently with Village Inn as a Manager based in Orlando, FL considered the busiest of all its locations in the country. Prior to this, I was with Cristiano s in Ybor, FL as Front-of-House Manager, following a tenure at Romano s Macaroni Grill in Tampa as Shift Manager. For more details, please take a moment to go through my resum .

In leveraging my managerial competencies in hospitality business operations and customer service, I also bring to the table my personal strengths that include a passion for achieving business objectives through sustainable people-centric and results-driven leadership excellence. Along the way, I have also proven my interpersonal communication skills that help build relationships with the people I work with, including senior management and industry professionals, aimed at bringing a diverse multi-functional workforce into a united front in achieving shared commitments.

I am confident that my education, experience, and personal strengths offer the right mix of qualifications that define me as a suitable candidate for the vacancy, one who can help achieve your objectives as part of your service management team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through any of my contact points in the heading. Thank you for considering me, and I look forward to hearing from you soon.

Sincerely,

JESUS DA SILVA

Attachment: Resum

- 3420 West Danbury Dr.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Operations/Customer Service Manager (Restaurant)

Qualifications Profile

    Self-assured, dynamic and achievement driven service management professional with more than 17 years providing high-performance operations and customer service management in the restaurant business.

-          Led a sales team in winning a nationwide wine sales contest in Napa Valley for Village Inn.

-          Supervised a team of 40 professionals in providing outstanding customer service, high productivity, and back-office operating efficiencies.

-          Resolved customer issues and complaints in real time to maintain or restore customer loyalties.

    Highly detailed, analytical and methodical with critical thinking to resolve work issues even under stress.

    Exceptional people management and relationship building skills that maintain customer loyalties while forging collaborative synergies across a diverse workforce.

Key Expertise

Sales Management

    Marketing & Sales (Trad. & Online)

    Restaurant Business Development

    Service Operations Management

    Customer Service Management

    Event/Catering Management

    Kitchen Inventory Management

    Relationship Management (Customers, Stakeholders, Suppliers, & the Public)

Business Operations Management

    Strategic Planning & Execution

    Profitability Management

    Fiscal/Budget Management

    Menu Production Planning & Control

    Continuous Quality Improvement

    Staff Supervision & Development

    Policies & Regulatory Compliance (i.e., US-FDA, Sanitation, etc.)

Professional Experience

    Manage operations in providing rooming excellence for the busiest inn location in the country.

    Supervise about 40 employees in providing outstanding customer service and back-office operating efficiency while overseeing profitability with constant review of P&L statements.

    Develop and execute cost containment measures to ensure budget and fiscal compliance.

    Manage inventories and provided HR support in hiring and developing front and back office personnel.

    Manage operations for a coal-fired oven pizza restaurant, supervising front-office staff in providing superior customer service in according with the company s service quality standards while ensuring profitable operations.

    Oversee kitchen inventory to ensure continuous supply availability in food production

    Interacted with customers, addressing and resolving complaints in real time to restore customer patronage.

    Managed bartending operations and beverage services for assigned shifts, creating team schedules and monitoring performance metrics while handling customer service issues to restore confidence and repeat business.

    Oversaw inventory management ensuring high-availability of supplies in menu production.

    Provided business direction in managing food service operations and customer services.

    Developed and executed cost containment programs that boosted profitability expectations in according with approved sales and operating budgets.

    Recruited, trained, and supervised front and back-office personnel to excel in productivity and customer service.

    Interacted with customers in managing complaints that restored confidence and repeat business.

Education & Credentials

    Associate s Degree in Business, HILLSBOROUGH COMMUNITY COLLEGE Ÿ Tampa, FL (2002)

Professional Training & Certifications

    Food and Beverage License, State of Florida

Award/Recognition

    Winner: Nationwide Wine Sales Contest, Napa Valley, for Village Inn