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Career Summary

Confident, focused professional with over 20 years of expertise. Proven track record of success in attaining corporate goals and garnering impressive profit levels. Skilled in the comprehensive management of daily operations. Adept in strategic planning across all organizational levels. Targeting a role where business savvy, integrity and strong work ethic will drive career growth and allow for continuance of online studies. Targeting roles in the Central California or Central Coast areas where predominant experience in the retail financial industry will be able to be leveraged, with a preference on conventional banking or compliance auditing Open to a schedule comprised of 50%-60% in travel.


Skills & Core Competencies

Project Management | Asset Auditing | Regulatory Compliance | Retail, Financial, and Manufacturing Operations

Training & Development | Hiring & Recruitment | Mentoring & Coaching | Morale Boosting | Team Motivation

Sales | Customer Service | P&L | KPIs | Financial Reporting | Budgeting | Forecasting & Analysis | Marketing

Purchasing | Inventory & Asset Control | Strategic Planning | Multi-Unit Management

Community Relations | MS Office | WordPerfect | Proprietary Software

Professional Background

TMX FINANCE, General Management/DM Designate (2016 Present)

         Direct daily operations, e.g. business development, financial profit generation, staffing, professional development, P&L and KPI adherence

         Ensure compliance with SAR, Anti-Money Laundering (AML), CTR and federal regulations, e.g. OFAC. Patriot Act, CFSA and DOC within each location

         Overcome both the biggest challenge and most rewarding aspect of the position by building a strong team with a sound leadership core, focused on the company s Core Purpose and Mission across the district.

         Consistently ranked among Top Performing Districts company-wide, with three stores in the district earned rank among Top 10 overall profit in the Western Division, each exceeding 17% in YoY sales


PLS FINANCIAL, District Manager/Director of Operations Trainee (2012 2016)

         Supervised daily functions within the Central Valley and Southern California areas

         Performed monthly inventory audits, supply management, purchasing, recruitment, coaching, teambuilding, P&L and business plan development in order to bolster store profitability and cost efficiency

         Heightened levels of accuracy, with attention to detail paid at all levels

         Offered strictly-regulated products, oversaw government lending and ensured mandated anti-money laundering compliance

         Specialized in transforming struggling markets into thriving, profitable operations, including the development of team members that often went on to be promoted within the organization

         Created and executed a training program for California, now used throughout company; played a key role in garnering the highest staff retention rate company-wide 

         Focused more attentively on Financial Education as part of the Area/ Established Goal Focus Program

         Achieved Top 4 growth and revenue in California, a previously under-performing, using financial education, goal setting and Store Manager workshops

         Established a business-centered, scheduling-friendly inter-district competition for seven consecutive quarters; saw all stores achieve bonus eligibility

         Slashed the debt portfolio from 19% to 5.8% YoY for 2015 


Allied Cash Advance, District Manager (2011 2012)

         Ran daily operations for 12 branches in California, ranging from Hesperia through the Central Valley and the Central Coast for a retail financial firm

         Specialized in payday, auto title and short-term loans for a diverse array of clientele




Ace Cash Express, Inc, Senior District Manager (1999 2011)

         Recruited to manage Central California territory for a retail financial services provider with a specialty in check cashing, bill paying, auto loans and short-term loans

         On-boarded to construct profitability plans to serve a declining territory; directed employee retraining and strengthening efforts by keeping open lines of communication and rectifying outstanding issues

policy implementation across the Central Valley by crafting procedures and updating training procedures to allow for a stronger internal structure

         Reviewed P&L, strategic planning, financial reporting and compliance with Suspicious Activity Reporting, AML and Currency Transaction Reporting

         Combined income statements, budgeting, and forecasting and inventory control.

         Skillfully identified and developed new locations within the San Joaquin Valley; also founded optimal future locations for territory growth, new construction, recruitment, hiring, team development and grand openings


National Cash Advance, Branch Management/Branch Development (1998 1999)

         Managed daily business for a local branch office of a national payday cash advance provider

         Led client retention, customer service and supplier relations efforts

         Drove sound fiscal management including collections, reporting, forecasting, cash ordering and daily deposits

         Managed marketing, sales, training and staff supervision efforts

         Hand-chosen to oversee new facilities; founded a stable infrastructure, trained and supervised employees and rectified any facility issues prior to opening


Martinho s Mart & Deli, Assistant to Owner (1996 1998)

         Interviewed and trained new personnel; scheduled and supervised a team of up to 11 employees and coached each in policies, procedures and best practices

         Engaged in customer service, food service/prep, inventory control, supply ordering vendor and customer relations responsibilities, with a focus on retention increases

         Carefully examined merchandise offerings in order to process special orders and catering requests for private parties and events


d.b.a.-l.a., Production Assistant (1987 1995)

         Drove multi-unit management efforts for a driven team of up to 20 Independent Sewing Contractors and 15 internal Sewing Operators

         Collaborated with internal and external Designers to analyze the cost of new garments

         Served as a Purchasing Agent for all fabrics and notions; included price and delivery negotiations

         Drafted customs documentation for the import/export of raw goods and finished products

         Coordinated production at various phases including conceptualization, sales, production and shipping

         Employed a comprehensive management style to engage employees, outside contractors, and vendors to further contribute to operational productivity

         Actively promoted creativity and development of new ideas across all supervised areas



Associate of Arts, Business Manufacturing & Management, FIDM

Courses, Organizational Communication Studies, California State University at Chico


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