Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ● abc@xyz.com

Migrations Upgrades Network Optimization IT Asset Management

Project Management Vendor Relations IT Security Remote Access

         Offer 17 years experience in information technology spanning server/system/network administration, upgrades, migrations, repairs, roll-outs, intrusion prevention, back-ups, and technical support.

         Advanced background in implementing, maintaining, troubleshooting, and updating LANs and WANs, and adept at network diagnostics and performance tuning.

         Demonstrated strengths in hiring, training, directing, mentoring, evaluating, motivating, and leading qualified and cohesive technical teams.

         Adept at workflow streamlining and standardizing procedures to eliminate unproductive processes.

         Constantly focus on optimizing IT system and network reliability, security, and scalability.

         Outstanding skills in efficiently managing IT personnel, budgets and strategic plans, while closely monitoring technological trends and advancements.

         Ensure high levels of customer satisfaction through transparent communication and cooperation.

         Sound project management capabilities with the ability to create project plans and budgets, devise schedules, allocate resources, and facilitate delivery within timeline, scope, and budget parameters.

         Highly accomplished in defining and instituting strategies to support company growth.

Child Development Inc., San Jose, CA, 2012 to Present

IT Manager

         Spearhead full-scope IT operations spanning 160 locations including project management, disaster recovery and back-up procedures, vendor management, system administration, helpdesk services/technical support, and network infrastructure.

         Proficiently orchestrate hardware and software installations, maintenance, repairs, and upgrades.

         Hired, trained, mentor, coach, and direct team of seven technical professionals, resolve conflicts as needed, and recognize outstanding performance to optimize morale and productivity.

         Govern all facets of department administration including budget development and management, IT asset procurement and management, IT policy and procedure development, documentation, and continuous improvement.

         Upgraded email server housing 1,800 users to Office365, designed new network, and seamlessly migrated 400 users to Windows 2012 platforms.

         Resourcefully implemented Mobile Device Management to effectively manage over 1,000 tablets/smartphones.

         Administered, negotiated, renewed and maintained vendor contracts, fostered cooperative and responsive vendor relationships, and enforced constant adherence to contract terms and conditions.

         Successfully slashed telecom expenses by 50% by switching to VoIP.

Continued ►

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Professional Experience continued

CCC Computer Center, Rye, NY , 2000 to 2012

System Administrator / Network Engineer

         Delivered countless IT solutions supporting hundreds of end users in educational, government and corporate environments, and involving maintenance and upgrades of servers, workstations, back-up solutions, data security, mail servers, web servers, data integrity, and network connectivity.

         Project-managed installation and migration of multiple servers and workstations district-wide.

         Championed large-scale network upgrade from Windows NT 2000 to Windows XP, significantly increasing company productivity.

         Played an integral role in major network infrastructure rollout encompassing Windows 2003 Server and Workstation, Active Directory, security and group policy, MS Exchange, MS Office Suite, Arc Serve, Symantec Antivirus and Ghost, Timberline Accounting, PCLaw, and Worldox applications.

         Implemented group policy on Windows 2000/2003 network to secure workstations within school system.

         Adeptly managed all versions of Windows Server with Active Directory, Exchange, SQL and Citrix, and demonstrated exemplary talents in user account management, email administration, and application troubleshooting and support.

         Methodically installed, configured, and maintained computer networks from the ground up.

         Performed in-depth network monitoring and performance tuning to ensure optimum stability and reliability.

         Led flawless migration from Windows 2003 Server and Exchange 2003 Server to Windows 2008 and Exchange 2007/2010 with Blackberry Integration Services.

         Provided the complete spectrum of hardware, software, and network support onsite and remotely.

Bachelor s Degree, Computing and Management

Herbert Lehman College, Bronx, NY, 2000

MCP

Certified Dell Parts Technician

MCSE

Cisco Certification

Operating Systems: Windows 2000, 2003, 2008 Standard and Small Business Server, Windows XP, Vista and 7, Mac OS X, Android, iOS

Hardware: routers, switches, Dell Power Edge server, OptiPlex/Dimension/Precision workstations, HP, IBM servers and workstations

Software & Tools: Microsoft Exchange, Blackberry Enterprise Server, antivirus programs, firewalls, Active Directory, MS ISS, Citrix Presentation Server, Microsoft Office Suite, Symantec, Timberline Accounting

Networking: DNS, WINS, DHCP, TCP/IP, SMTP, VPN, FTP, VLAN, Ethernet 10/100Mb and 1Gb (copper and fiber), ARP, Telnet, POP3, NAT, Wireless B, G and N, EIGRP, OSPF, RIP, RIPV2, Access List

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ● abc@xyz.com

[INSERT DATE]

[HIRING MANAGER S NAME]

[COMPANY]

[ADDRESS]

[CITY, STATE, ZIP CODE]

Dear Hiring Manager:

I am currently exploring career opportunities as a (INSERT JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.

I bring to you a seasoned career in the IT arena, advanced capabilities in network and system engineering, and excellent talents in IT operations leadership, project coordination, team direction, and infrastructure optimization. My polished managerial, analytical, client relations, and troubleshooting skills certainly indicate my ability to drive positive transformations in any environment. To complement these qualifications, I offer strong abilities in IT budget administration and a constant commitment to enforcing stringent quality control in all initiatives.

If invited for an interview, you will find that I am well-positioned to deliver immediate and long-term results, with a steadfast commitment to supporting you in not only attaining, but exceeding your goals. I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy