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Yyyyyy x. yyyyyy
Dynamic Manager available to support the employer in optimizing
sales, customer service, operational, and financial performance
Profile
Offering numerous years of experience in steering business operations ranging from human resources, sales, customer service, inventory control, procurement, and merchandising to administrative, accounting/payroll, budgeting, forecasting, and P&L
Expertise in launching new locations, facilitating turnarounds, allocating resources, and implementing policies, procedures and operational systems to maximize competitive positioning, business development, sales production, and bottom-line profitability
Motivating, hands-on leader equally effective in independent and collaborative roles; successfully hire, train and direct high-performance management and support teams, with talent for optimizing productivity, morale and retention
Customer focused and service oriented, with consistent commitment to ensuring satisfaction and building loyalty
Career Track
Supervisor-Customer Service, US Postal Service-Pittsburgh, PA 2014-Present
Have progressed from City Carrier Assistant to Regular City Carrier within 6 months of hire and rapidly promoted to currently supervise Customer Services
Actively collaborate with Branch Manager in optimizing service and customer satisfaction levels through motivating, decisive leadership
Steer broad-scope daily postal operations spanning human resources, sales and customer service through problem solving and administrative functions
Effectively supervise Clerks; resourcefully manage schedules to meet real-time and projected business needs while controlling labor costs
Store Manager/Area Manager in Training, Rainbow USA-Pittsburgh, PA 2003-2014
Drove full-scope operations of store with $400K in inventory while concurrently collaborating with corporate headquarters in achieving district-wide business objectives and ensuring compliance with standards; successfully set up and opened 13 new stores in district
Relied upon to manage/assist other district stores in varied aspects of operations to address and resolve inefficiencies and improve performance; directed district store inventories using Datascan technology, with additional accountability for verifying merchandise shipments for shortages and reporting discrepancies
Expertly budgeted and forecasted sales and evaluated market and economic trends to define strategies for capitalizing on opportunities, growing revenue, increasing competitive leveraging, and boosting profits
Successfully recruited, hired, trained, and developed cross-functional team of managers and associates; effectively evaluated staff, counseled employees in improving performance and implemented appropriate corrective actions
Proficiently designed store layouts and creative merchandise displays and ensured optimal presentation of merchandise to drive sales; included managing signage, stock levels and pricing
Applied accounting knowledge toward processing payroll, accounts receivable and accounts payable
Productively managed protection of store assets and inventory and implemented security measures to control shrink/loss
Store Manager, Fashion Bug/Charming Shoppes-Pittsburgh, PA 2001-2003
Steered daily store operations to achieve immediate and long-range goals, with responsibilities spanning human resources through sales and customer service
Delivered world-class service in assisting customers and facilitating sales; responded to issues for prompt resolution
Effectively hired, trained and evaluated staff, with strong focus on facilitating a customer-oriented environment vital to ensuring satisfaction, building loyalty and driving sales
Strategically coordinated staff assignments to optimize use of talent and resources
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