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Yyyyyy x. yyyyyy




Dynamic Manager available to support the employer in optimizing

sales, customer service, operational, and financial performance




  Offering numerous years of experience in steering business operations ranging from human resources, sales, customer service, inventory control, procurement, and merchandising to administrative, accounting/payroll, budgeting, forecasting, and P&L

  Expertise in launching new locations, facilitating turnarounds, allocating resources, and implementing policies, procedures and operational systems to maximize competitive positioning, business development, sales production, and bottom-line profitability

  Motivating, hands-on leader equally effective in independent and collaborative roles; successfully hire, train and direct high-performance management and support teams, with talent for optimizing productivity, morale and retention

  Customer focused and service oriented, with consistent commitment to ensuring satisfaction and building loyalty


Career Track


Supervisor-Customer Service, US Postal Service-Pittsburgh, PA 2014-Present

  Have progressed from City Carrier Assistant to Regular City Carrier within 6 months of hire and rapidly promoted to currently supervise Customer Services

  Actively collaborate with Branch Manager in optimizing service and customer satisfaction levels through motivating, decisive leadership

  Steer broad-scope daily postal operations spanning human resources, sales and customer service through problem solving and administrative functions

  Effectively supervise Clerks; resourcefully manage schedules to meet real-time and projected business needs while controlling labor costs


Store Manager/Area Manager in Training, Rainbow USA-Pittsburgh, PA 2003-2014

  Drove full-scope operations of store with $400K in inventory while concurrently collaborating with corporate headquarters in achieving district-wide business objectives and ensuring compliance with standards; successfully set up and opened 13 new stores in district

  Relied upon to manage/assist other district stores in varied aspects of operations to address and resolve inefficiencies and improve performance; directed district store inventories using Datascan technology, with additional accountability for verifying merchandise shipments for shortages and reporting discrepancies

  Expertly budgeted and forecasted sales and evaluated market and economic trends to define strategies for capitalizing on opportunities, growing revenue, increasing competitive leveraging, and boosting profits

  Successfully recruited, hired, trained, and developed cross-functional team of managers and associates; effectively evaluated staff, counseled employees in improving performance and implemented appropriate corrective actions

  Proficiently designed store layouts and creative merchandise displays and ensured optimal presentation of merchandise to drive sales; included managing signage, stock levels and pricing

  Applied accounting knowledge toward processing payroll, accounts receivable and accounts payable

  Productively managed protection of store assets and inventory and implemented security measures to control shrink/loss


Store Manager, Fashion Bug/Charming Shoppes-Pittsburgh, PA 2001-2003

  Steered daily store operations to achieve immediate and long-range goals, with responsibilities spanning human resources through sales and customer service

  Delivered world-class service in assisting customers and facilitating sales; responded to issues for prompt resolution

  Effectively hired, trained and evaluated staff, with strong focus on facilitating a customer-oriented environment vital to ensuring satisfaction, building loyalty and driving sales

  Strategically coordinated staff assignments to optimize use of talent and resources


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