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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx abc@xyz.com
Summary of Qualifications
Seasoned public administrator with more than nine years of valuable, hands-on experience.
Promoted to positions of greater responsibility for consistently exceeding performance objectives.
Excellent writing and verbal communication skills to build and grow relationships with constituents.
Provided valuable, hands-on support to city leaders, including a City Manager and other decision makers.
Solid time management, attention to detail and organizational skills, including prioritizing tasks.
Master of Public Administration (MPA), Troy University; earned May 2006.
Proficient with Microsoft Office Word, Excel and PowerPoint.
Professional Experience
City of Suffolk, City Manager s Office Suffolk, VA Mar. 2007-Present
Administrative Analyst (July 2012-Present)
Executive Secretary (July 2009-July 2012)
Secretary II (Mar. 2007-June 2009)
Support the City Manager, Deputy City Manager and Chief of Staff for this city with over 86,000 residents.
Supervise and train a team of office assistants, and also delegate responsibilities to personnel.
Collaborate with the Chief of Staff on special projects like system upgrades, training and budget review.
Demonstrate strong writing skills to draft correspondence for distribution to the general public.
Coordinate logistics for events, including preparing for City Council meetings by drafting agendas and other correspondence on behalf of the City Manager or Mayor.
Assist the Director of Human Resources with establishing actions in accordance with city council directives.
Act as the Kronos Timekeeper and Records Management Coordinator.
Track projects and conduct research and analysis of policies, procedures and best practices.
Assign complaints from citizens to the appropriate department heads and their staff for resolution.
Reynolds Web Solutions Norfolk, VA Aug. 2001-Jan. 2005
Data Engineer
Served as the primary liaison between the company and more than 40 clients that were web service providers and provided real time information about mutual clients.
Reduced the number of calls for technical support by identifying business solutions for internal and external customers based on their business needs.
Prepared daily reports using Microsoft Office Suite like Word or Excel.
Analyzed and managed client inventory in an Oracle database using PL/SQL.
Education
Master of Public Administration (MPA), Troy University; earned May 2006
Bachelor of Science (BS), Management, Southern Illinois University, Carbondale; earned Dec. 2000
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