Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ● abc@xyz.com

Office Administration ~ Database Searches ~ Project Coordination

Human Relations ~ Report Preparation ~ Investigations & Research

• Highly discreet and committed to ensuring confidentiality of sensitive and complex files.

         Sound knowledge of ADA, Title VI, Title VII, and Title IX regulations.

         Significant administrative expertise spans accounting, budgeting, payroll processing, customer service, and creating charts, spreadsheets, and databases to maintain and organize vital information.

         Highly regarded for expertise in analysis, decision-making, conflict resolution, and managing workflow to maximize productivity and efficiency in achieving demanding deadlines.

         Solid communication skills and attention to accuracy; excellent ability to compose business, legal, and academic correspondence.

         Persistent and confident with exceptional problem solving and interpersonal skills.

West Virginia University, Morgantown, WV, 2013 to Present

Administrative Assistant (2014 to Present)

         Support all aspects of department business office operations with an emphasis in financial functions related to payroll, P-cards, research accounts, foundation accounts, state accounts, and travel transactions/reimbursements.

         Regularly meet with staff members to discuss and resolve issues often by revising internal office policies and procedures.

         Efficiently prepare requests for faculty incentive salary contracts including verification of amounts and funding.

         Supervise, mentor, and delegate tasks to Administrative Secretary and Program Assistant.

         Maintain up-to-date files pertaining to promotions, evaluations, and tenure.

         Generate extensive documentation spanning tuition waivers, teaching assistant contracts, temporary faculty contracts, and course schedule for Department of Learning Sciences and Human Development.

Administrative Secretary (2013 to 2014)

         Maintained academic files for instructors in Educational Psychology and Instructional Design and Technology programs.

         Submitted graduate applications to Graduate Faculty Committee for decision-making.

         Performed broad-based administrative tasks encompassing record-keeping, screening and routing incoming calls, database administration, and preparation of charts, spreadsheets, reports, and handouts.

         Concurrently provided data management and administrative support to Department of Learning Sciences and Human Development.

         Orchestrated the complete spectrum of special events for department from reserving meeting rooms to promoting event on social media site.

         Served on search committee during hiring activities for Instructional Design and Technology Department.

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Great Lakes Naval Training Center, Great Lakes, IL, 2013

Funeral Honors Coordinator

         Applied strong organizational skills toward coordinating all facets of Military Funeral Honors from verifying eligibility for support, to contacting appropriate ceremony providers.

Century 21 Larry Miller Realty, Evans, GA, 2007 to 2009

Real Estate Agent

         Spearheaded all aspects of real estate sales and management operations from client qualification through to post-sale support and relationship management.

• Facilitated cohesive efforts among buyers, sellers, lenders, appraisers, and home inspectors.

Federal Bureau of Investigations, San Jose, CA & Clarksburg, WV, 1997 to 2001

Support Services Clerk (2001)

         Supported end users with telecommunications systems onsite and searched databases for information requested by special agents and Joint Task Force personnel.

Legal Instrument Examiner (1998 to 2001)

         Proficiently coordinated requests involving Criminal Justice Information Services Division s National Instant Check System (NICS) Section.

         Seamlessly liaised among NICS Section, external agencies, and public in responding to inquiries or problem.

         Investigated numerous law enforcement databases to gather pertinent data, and provided consultative guidance to internal staff as required.

Fingerprint Examiner (1997 to 1998)

         Awarded Top Secret Clearance to administer IAFIS (Integrated Automated Fingerprint Identification System) and maintain fingerprint cards.

         Presented with FBI Directors Award in 1999 as a result of exemplary performance.

Bachelor's Degree, Marketing & Management

Fairmont State College Fairmont, WV

Title IX; New Hirer; Immigration Training MLA Emerging Supervisors Institute;

WVU Supervisor Training I and II; STAR/Banner; Performance Management;

Basic Funds Handling; P-Card

Microsoft Office, STAR/Banner, GEMS Hobson, Google Docs, Google Drive, Google Sheets,

Doodle, MAP, Data Miner, SharePoint

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ● abc@xyz.com

(DATE)

(HIRING AGENT NAME)

(TITLE)

(ORGANIZATION NAME)

(ADDRESS)

(CITY/STATE/ZIP CODE)

Dear__________________:

Please accept this letter and accompanying resume in application for the Case Manager opportunity that is currently available with West Virginia University s Division of Diversity. In advance, thank you for your time and consideration.

As indicated, I bring to you a significant background in administrative operations with proficiency in all aspects of project coordination and report writing. My strong human relations skills, organizational talents, and capabilities in problem analysis will allow me to efficiently transition into this role and garner immediate results. To complement these qualifications, I offer a resolute commitment to accuracy and efficiency which is essential in case management.

If selected for an interview, you will find me to be a diligent and autonomous professional committed to supporting you in achieving your objectives through superior initiative, matchless discretion, and excellent decisiveness. I am confident that I am an ideal candidate for this position and encourage you to call me at the number listed above.

Sincerely,

Yyyyyy x. yyyyyy