Yyyyyy x. yyyyyy

Eager to contribute sound technical expertise toward launching a career in Information Technology.

Staff Training & Development ~ Employee Scheduling ~ Performance Management

Policy & Procedure Development ~ Process Automation ~ Data Back-Ups ~ Problem Solving

         Skilled with Microsoft Office, Windows O/S, Cerner and Sunquest LIS, and CareConnect HIS.

         Familiar with C, C++, HTML, VB, and VBScript programming languages, and can easily master new software applications.

         Working knowledge of Active Directory (e.g. user rights, security groups), able to upgrade or replace hardware and software, and possess excellent abilities in developing scripts to successfully automate processes.

         Proven abilities in testing and validating major network upgrades prior to deployment.

         Strategically collaborate with cross-functional internal and external stakeholders to ensure optimal performance in achieving goals.

         Consistently deliver first-rate customer satisfaction through transparent communication and cooperation.

         Strong capabilities in analyzing, diagnosing and rectifying challenging technical issues, and thoroughly documenting procedures.

         Methodical problem solver with a demonstrated track record of executing innovative solutions to meet specific business goals and needs.

         Significant managerial expertise includes training, mentoring, evaluations, and daily supervision.

Covance, 2015 to 2016

Lab Technician

         Meticulously processed pharmacokinetic samples and shipped according to study-specific protocols and regulatory standards.

         Maintained, operated, cleaned, and sterilized state-of-the-art laboratory equipment while driving constant quality control.

         Consistently adhered to Good Documentation Practices (GDP), controlled inventory, and handled hazardous materials in strict compliance with safety rules, regulations and procedures.

         Closely monitored study progress to verify alignment with specific timeframes.

Medfusion, Lewisville, TX, 2013 to 2015

Lead Lab Assistant

         Trained, coached, instructed, and supervised new employees on proper plating procedures and use of cutting-edge LIS (Laboratory Information System).

Continued

Professional Experience continued Yyyyyy x. yyyyyy Page 2 of 2

         Thoroughly verified employee competencies to ensure conformance to company safety policies and procedures as well as regulatory criteria.

         Headed frequent and scheduled instrument and equipment preventative maintenance to steer flawless operation of centrifuges, incubators, analyzers, and other laboratory systems.

         Aseptically processed microbiological samples and prepared associated reports.

Texas Health Cleburne, Cleburne, TX, 2010 to 2013

Lab Assistant / Phlebotomist

         Employed advanced clinical expertise to perform venipuncture and arterial blood collection across the patient lifespan.

         Maintained up-to-date inventory and documented chain of custody for drug and alcohol screens, including those mandated by Department of Transportation.

TD Ameritrade, Fort Worth, TX, 2005 to 2009

Client Service Representative, Licensed Stock Broker, Assistant Team Manager

         Merged outstanding negotiating skills, tact, and diplomacy to de-escalate issues and achieve client satisfaction.

         Applied sharp leadership talents toward administering annual and quarterly performance evaluations for between eight and 15 personnel.

         Diligently monitored calls for quality assurance and proactively devised training modules to improve and regulate call resolution.

         Facilitated staff training in use of proprietary processes and programs to accelerate competency.

Tarrant County College, 2000 to 2003

Computer Lab Technician

         Structured and authored procedures for PC imaging to ensure standardization.

         Spearheaded continuous maintenance of multiple servers and hundreds of workstations.

         Championed testing and seamless implementation of comprehensive network upgrades to maximize performance, reliability, scalability, and security.

         Leveraged programming skills to generate scripts for automating the creation of thousands of profiles.

         Ensured harmony and security of network resources including Active Directory.

Associate of Applied Science in PC Support, Tarrant County College

Registered Pharmacy Technician in Training

Phlebotomy Certification & NHA Certified Phlebotomist

Active CPR Certification

FINRA-Licensed Stock Broker