Focused, capable and outgoing Business Administrator with over 14 years of diverse experience. Skilled in working with people of all levels using a proven approach to problem solving and process improvement. Energetic with a commercial drive, paired with excellent written and verbal communication acumen. Quick learner with the ability to work in a fast-paced setting. Adept in leading, motivating and building successful teams in working environments focused on success. Dedicated to effectively multitasking in order to swiftly respond to customer inquiries with a focus on satisfaction. Establish and sustain strong, lasting relationships with both personnel and customers. Eager to continue a successful career as an integral staff member; targeting an Account Manager role that will allow for use of skills and offer opportunities for career growth. Seeking opportunities focused on customer interaction, training, client relations, customer satisfaction and tracking client requests

Key Account Management | Customer Service | Decision Making | Interpersonal Communication | Teamwork

Supervision | Operations | Organizational Skills | Relationship Building | Analytical Skills | Strategic Planning

Training & Development | Workxxxxxxow Coordination | Bilingual (Spanish) | Fast Learner | Microsoft Office (Advanced)

         Handle all purchasing order processes prior to client delivery to ensure timely, quality service via continued client interaction

         Serve as an effective intermediary between all departments e.g. production, purchasing, shipping and accounting

         Supervise and guide an Assistant in overseeing more than 10 active accounts

         Led the comprehensive management of key account clients, distributors and service centers

         Liaised between the company and its customers in administering warranty claims and ensuring product quality

         Oversaw the completion of quality projects, testing processes and regional quality assurance

         Executed a Warranty System Training for key account customers in the Central America and the Caribbean regions; drove a 50% boost in warranty usage due to effective customer follow-up and the aforementioned training

         Developed and shared Service Call Rate (SCR) and Warranty Cost decision making reports monthly, thus fueling a decrease the warranty cost by 3% and the SCR by 2%

         Handled contact review processes, negotiation procedures and development of customer agreements used to effectively maximize profit

         Worked as the primary contact point on all client-specific questions and concerns

         Fostered and sustained lasting, mutually positive customer relationships that led to the seamless execution of holistic solutions that aligned with customers respective business needs

         Assessed and generated sales proposals for prospective clients in order to skillfully negotiate and close sales deals

         Proved useful in reporting sizable savings results to drive client satisfaction

         Evaluated and presented customer account and usage reports as needed

         Led key account management efforts, including those specific to retention and growth of assigned VIP clients

         Ran account functions for about 100 VIP clients, with individual net assets of $1M

         Ran meetings to review each client s portfolio and suggest alternatives to bolster their success levels

         Enlarged the overall portfolio by efficaciously cross-selling products, thus generating as much as $200K in total

         Took note of important investment needs within both potential and existing accounts

         Grew revenue by consulting with new and established clients to define their individual needs and offer optimal investment solutions bed on their feedback

         Proved important in directing clients investments of over $1M

         Called on strong attention to detail in researching and resolving customer inquiries regarding the status of each of their investments

         Informed prospective and newly-acquired clients regarding company procedures and policies, along with fees, rates and paperwork used to open new accounts

         Gained a solid securities understanding in the areas of equity and option trading, among others

         Organized and headed the launch of Braun, a new brand in the country; included guiding and training a team of 22 Sales Representatives in sales best practices

         Crafted all-inclusive marketing plans according to $1M in sales and a $5K marketing budget

         Worked as an intermediary amongst the Financial, Logistics and Sales Departments

Bachelor s Degree, Business Administration, ICESI University