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Bachelor in Business Administration and Finance; Accounting; Auditing; Finance; GAAP; P&L; Budgeting; Operating Expenses Management; Cost Controls; Payroll; Cash Management; Balancing/Reconciliations; Payment Processing; Reporting; Regulatory/Standards Compliance; Research and Analysis; Program/Project Management; Database Administration; Information Systems Management; Computer Technologies; Operations; Vendor Relations; Inventory Control; Customer Service; Sales; Market Research; Communications; Bi-lingual English and Spanish
United States Post Office - San Diego, CA
Hours per Week: 40+
Charles Bernard; Phone xxx-xxx-xxxx ; Permission to Contact: Yes
Provide world-class service through daily customer interaction in collecting, sorting and delivering mail, parcels and related materials as well as responding to inquiries and resolving issues. Apply strong workflow management skills toward optimizing efficiency and reducing wait time while maintaining high quality standards. Drive revenue growth by consulting in, promoting and selling additional products and services.
Contribute solid accounting knowledge toward effectively calculating rates and managing sales transactions. Accurately and securely process approximately $1K credit card transactions per shift. Proficiently use diverse operational equipment.
Marine Corps Community Services-MCRD SAN DIEGO - San Diego, CA
Hours per Week: 24-30
Jeff Sherwood; Phone: 949-370-5630; Permission to Contact: Yes
Yusdany Castro-Herrera Page 2 of 3
Efficiently manage approximately $1.5K per shift in cash and credit card transactions, including counting and balancing drawer. Strategically control monthly inventory to cost-effectively maintain optimal stock levels and product mix based on analysis and projection of sales trends.
Provide superior service instrumental to ensuring satisfaction, building loyalty and driving sales in taking, preparing and serving orders. Effectively prioritize and manage multiple simultaneous tasks to meet goals in fast-pace, high-volume and time-sensitive environment.
Contribute strong leadership and communication skills toward training new staff members in HIS POS system operation, customer service practices, bartending techniques, and daily activities. Consistently ensure compliance with alcohol service laws as well as Navy Marine Corps Public Health Center s Food Sanitation and Safety Rules.
August 2014-January 2017
Expedia Cruise Ship Centers - San Diego, CA
Hours per Week: N/A
Supervisor: N/A Independent
Demonstrated sharp business acumen in steering operations of business specializing in providing quality travel/vacation services, with responsibilities ranging from accounting, payment processing and financial through vendor relations, sales and customer service. Successfully coordinated and managed largest group travel sale for office, booking 50 guests for cruise generating $75K+ in sales.
Expertly consulted with clients to define needs, researched local and national travel companies and developed and presented optimal travel packages. Provided efficient, cost-effective vacation services instrumental to maximizing business production. Maintained detailed client and vendor databases, including reviewing, correcting and updating information for quality control.
- Spring Valley, CA
Salary: $12.50/hour plus $400 monthly bonus
Hours per Week: 40+
Supervisor: Kirstin Dishman; Phone: 619-384-1377; Permission to Contact: Yes
Effectively managed store operations including financial, accounting, banking, sales, marketing, customer service, and human resources. Cost-effectively prepared daily, monthly, quarterly, and annual budgets for $175K in total store accounts to achieve aggressive financial objectives. Collaborated with General Manager in managing operating expenses to ensure optimal P&L performance; included rent, utilities, maintenance, petty cash, payroll, and miscellaneous costs. Efficiently collected and applied customer and vendor account payments as well as managed daily bank deposits. Consulted with customers on all accounting financial management issues and expertly explained or translated loan documents.
Effectively oriented and trained new hires as well as scheduled and supervised staff to meet daily operational goals and ensure compliance with policies. Conducted thorough industry and market research to identify and target new customers; secured new business and built and maintained long-term professional relationships.
Maintained efficient customer information systems encompassing vehicle titles, loan packages, store expenses, and bank deposits/checks. Input new loans in company database system.
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Proficiently used computers and office software programs (Excel, Power Point, Outlook, Email) along with private databases to enter data, schedule appointments, complete forms, and correct errors on loan documents.
January 2014-January 2015
Webster Elementary School - San Diego, CA
Hours per Week: 30
Nancy Magana; Phone: 619-829-2010; Permission to Contact: Yes
Actively assisted in delivering PrimeTime Program and supervising daily activities, facilitating a positive, safe environment supporting child academic and socialization development. Strategically developed team building, discipline and reward programs to boost results.
Effectively interfaced and collaborated with key stakeholders including site staff, school personnel and parents to achieve program goals.
April 2009-September 2014
Blue Agave - San Diego, CA
Hours per Week: 24
Darryl Carter; Phone: 619-246-6699; Permission to Contact: Yes
Managed operations generating approximately $8M in sales per shift. Efficiently processed, verified and balanced daily cash and credit card sales as well as verified employee time cards for payroll processing. Developed innovative special cocktails to increase competitive market leveraging and sales production. Created an environment focused on customer satisfaction; addressed escalated customer issues for prompt resolution.
Expertly trained bartenders and cocktail waitresses in accordance with business, standard operating procedure (SOP) and American Bar Association guidelines. Strategically developed weekly staff schedules to meet projected customer demand and deliver superior service while maximizing use of resources and controlling labor costs.
Diego State University - San Diego, CA
Degree: Bachelor of Science in Applied Arts and Sciences, Business Administration/Finance
GPA: 3.3 / 4.0 scale
San Diego City College - San Diego, CA
Degree: Associate in Arts, Liberals Arts and Sciences in Language Arts and Humanities
GPA: 3.5 / 4.0 scale Honors Student
Bilingual: English and Spanish (native speaker)
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