• Detail oriented Professional with over 20 years of experience in medical billing and collections.
• In depth knowledge of ICD-9 and CPT coding, as well as multiple medical record systems.
• Possesses strong customer service skills; experienced in forming relationships and resolving inquiries.
• Linguistic fluency in English and Spanish.

Harvard university Health Services, Cambridge, MA 2007-Present

Medical Billing Specialist

• Demonstrate a strong attention to detail while performing assigned tasks on time within a deadline based environment.
• Utilize strong knowledge of medical billing and claims to ensure accuracy throughout all operations; conduct thorough follow up with insurance companies.
• Form positive relationships with patients; resolve inquiries, identify billing discrepancies and establish payment plans.
• Ensure compliance to all company, federal and HIPAA regulations; maintain confidentiality of patient information.

Harvard Vanguard Medical Associates, Newton, MA 2005-2007

BCBS Billing Supervisor

• Leveraged strong leadership skills, coupled with in depth knowledge of medical billing, to oversee day to day operations.
• Developed and implemented effective training processes; monitored individual employee performance and designed innovative strategies to promote growth.
• Provided top notch customer service; ensured inquiries were thoroughly resolved.

Harvard Vanguard Medical Associates, Newton, MA 2001-2005

Patient Billing Representative

• Utilized bilingual capabilities, as well as strong knowledge of medical billing/coding, to complete assigned tasks in a fast paced environment.
• Maintained quality control throughout all day to day operations, including charge entry, coding and processing credit/debit adjustments.
• Used strong analytical skills to review benefits and ensure recovery of funds.

FMC, San Juan, Puerto Rico 2001 Patient Account Representative

• Contributed extensively to maintaining quality assurance throughout billing and collections for 2 branch locations.
• Obtained an in depth understanding of Medicare and commercial payors; associated responsibilities included cash application, handling adjustments and generating reports.
• Provided excellent customer service; simplified complex concepts and cultivated positive relationships.

HVMA, Newton, MA; Patient Billing Representative 1999-2001

Optimum Home Health, Boston, MA; Billing Coordinator 1998-1999 Olsten Health Services, Cambridge, MA; Collections Rep/Third Party Biller 1995-1998

Boston Check Cashers, Inc.; Manager/Teller 1990-1995

Healthcare Management Coursework Completed, Newbury College; Boston, MA

Media Technology Coursework Completed, Bunker Hill Community College; Boston, MA

High School Diploma, Boston High School; Boston, MA