• Dynamic, Quick-Learning Leader who makes decisions to reflect positively on account, new business development, and project initiatives in alignment with a company s vision, value, and goals, and who works to attain a competitive advantage and generate robust growth via solutions-centric critical thinking talents for insightful, change-driven results.
• Visionary Professional who rises above core challenges to improve the bottom line and achieve winning outcomes, including quickly adapting to evolving scenarios to optimize resources and reach high profit and productivity levels, as well as independently resolving in-depth inquiries with internal and external business partners to boost success.
• Excellent Communicator who develops synergistic relationships with C-level decision-makers, stakeholders, teams, and clients / customers; who excels in fast-paced autonomous and collaborative work environments; and who leads peers by example and with integrity to inspire customer confidence and forge strong teamwork to meet objectives.

Bankruptcy Specialist ￨ Case Manager

• Capitalized on the opportunity to lead forward-thinking loss mitigation and legal risk minimization to the company and investors by accurately directing all aspects of the bankruptcy process, including managing risk, providing consultative services (e.g. measurement and control of risk), and improving practices and consistency of the organization s efforts.
• Designed and developed programs per risk evaluation, prepared in-house audits and reports, and implemented plans.
• Audited and reviewed Motions for Relief, Agreed Orders, and Notices of Default in AACER for accuracy and completeness.
• Spearheaded coordination and follow ups among attorneys and bankruptcy trustees, including key hearings, discharges, and critical steps, and requested essential referrals on delinquent bankruptcies and required status updates.
• Reviewed Loss Mitigation escalations to ensure correct submission by adhering to BOA guidelines and DOJ compliance.
• Executed declarations attesting to validity of Motion for Relief figures to decrease sanctions and fines from the DOJ.

  Decreased risk loss by 41% in financial obligations.

  Regularly achieved a 97% quality and productivity rating.

  Honored with Bank of America s Outstanding Employee Award.

  Reduced comprehensive production inventory turnaround times by 53%.

  Improved productivity by developing and publishing job process policies / procedures.

  Increased efficiency by liaising among business partners and attorneys to meet deadlines.

Account Mortgage Representative

• Strategically steered customer service initiatives, including prioritizing customer issues and expectations to guarantee optimal customer satisfaction, as well as researching queries to provide the best feedback using AS400 and Sun systems.
• Expertly verified compliance and reconciled business partners account data to assure optimal success, along with proactively regulating with legal and compliance departments to strictly comply with essential procedures or regulations.
• Liaised among loan services team to meet all goals, and independently completed special projects on time as required.

  Streamlined department goals and standards on turnaround time, productivity, and quality.

  Delivered comprehensive training to new staff members on proper policy / procedure implementation.

  Increased quarterly profit gain by 13% by negotiating payments on delinquent accounts to bring them current.

Account Manager ￨ Specialist

• Utilized broad scope of industry knowledge toward managing diverse accounts while executing decisions based on data analysis for clients to guarantee client satisfaction and collaborating with a credit analyst team on high-volume cases.
• Demonstrated analytical and conflict resolution skills to identify, track, and resolve critical issues in a timely manner.
• Optimized operations by managing appointment schedules, auditing program management, and handling reporting.
• Promoted changes in development, maintenance, and system standards to senior management and stakeholders.

  Received Citigroup s competitive Highest Client Satisfaction rating.

  Enhanced procedural tracking for a more efficient system of records management.

  Increased production and compliance by 51% via development of dynamic strategies.

  Tracked ongoing progress of project plans while successfully completing project deliverables.

  Identified and reduced potential risk regarding fraud and theft by leading new account projects.

  Consistently exceeded expectations to ensure on-time, on-budget, and compliant project completion.

  Restructured an outdated business model to transition to a customer-focused, market-driven enterprise operation.

Team Lead ￨ Quality Assurance Specialist

• Played a vital role in directing quality-focused daily production of group associates while managing department operations, scheduling, and logistics, as well as coordinating and leading program evaluation exercises to boost success.
• Promoted excellence in company profitability metrics, employee engagement, and customer experience via change and innovation, and maximized profits via superior customer service and prompt and responsive communications.

  Increased utilization and saved the department 9% in costs.

  Initiated cost-saving processes to implement companywide compliance measures.

  Developed quality assurance documentation and reporting using diverse diagnostic tools.

  Achieved a 72% customer satisfaction rating while increasing membership renewal rate by 58%.

  Led ISO-driven quality assurance training workshops and seminars for managers and additional personnel.

Bachelor of Science in Criminal Justice (Dean s List ￨ Who s Who of College Students)

Six Sigma Training ￨ Leadership Readiness Program (LDP)

LoanSphere (Black Knight Financial Services) ￨ AS400 ￨ AACER LPS ￨ NDC ￨ IBM iSeries

Microsoft Office Professional (Word, Excel, PowerPoint, Access, Outlook) ￨ Microsoft Publisher

Member, Women s Leadership Group ￨ Member, Global Employees Network ￨ Member, Women Entrepreneurs

Volunteer, Habitat for Humanity ￨ Volunteer, Big Brother / Big Sister

Volunteer, YMCA ￨ Volunteer, Meals on Wheels ￨ Volunteer, United Way ￨ Mentor, Church

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your bottom-line performance.

To acquaint you with my background, I can offer experience in New Business Development, Risk Management, Loss Mitigation, Consulting, Account Management, Strategic Analysis, Trends Tracking, Project Management, and Regulatory Compliance. I am also highly skilled in Team Building, Training / Development, Policy / Procedure Development, Process Optimization, Quality Assurance, Stakeholder / Client Relations, and Customer Service.

Recently, as a Bankruptcy Specialist / Case Manager for Bank of America, I expertly led loss mitigation and legal risk minimization initiatives by accurately directing all aspects of the bankruptcy process, including managing risk, providing consultative services (e.g. measurement and control of risk), and improving practices and consistency of the organization s efforts. Within this role, I designed and developed programs based on risk evaluation, prepared in-house audits and reports, and implemented plans. I also led coordination and follow ups among among attorneys and bankruptcy trustees, including key hearings, discharges, and critical steps, and promptly requested essential referrals on delinquent bankruptcies and required status updates.

A sampling of my achievements included:

  Decreasing risk loss by 41% in financial obligations.

  Regularly achieving a 97% quality and productivity rating.

  Attaining Bank of America s Outstanding Employee Award.

  Reducing comprehensive production inventory turnaround times by 53%.

  Improving productivity by developing and publishing job process policies / procedures.

  Increasing efficiency by liaising among business partners and attorneys to meet deadlines.

To complement this experience, please note that I earned a Bachelor of Science in Criminal Justice from Guilford College. I also completed Six Sigma training and a rigorous Leadership Readiness Program (LDP).

[ Suggestion! Optional! Address Here Any Skills / Qualifications / Achievements Relevant to the Job Posting. REMOVE this before sending]. As this is just an example of my abilities, please refer to my enclosed resume for additional experience in account management, team lead, and quality assurance roles.

As a proven leader, I am positioned to deliver both immediate and long-term results with a continued commitment to exceeding your team s goals. I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.

Sincerely,

Yyyyyy x. yyyyyy